Firehouse Subs

I like going to this place, you are always being greeted with a smile from all the staff. Their subs & meats are good. My son loves the meatball subs. Good food!!!

Technically, this was my second time visiting because the first time I just ran in to buy a bag of chips and use the restroom.
I’d been meaning to stop in for a real meal because the first time I visited, the dining area was so aromatic, the smell of herbs and warm bread permeated the air. I’ve seen a lot of advertisement on Facebook that they give back through charity days (when they give a percentage of profits to a designated group or cause). I try to support initiatives like that typically and made a note to visit.
I don’t really like hot subs though and since this was my first time ordering a sandwich, I let the employee who helped me know that. She (I think she might have been the manager?) was very helpful– she recommended creating my own sandwich, steaming the bread because it brings out more of the flavor (highly recommend this also – the bread was incredible!) and the rest of the ingredients were very fresh.
The sandwich was solid, good choice. I bought the medium sandwich meal combo for $ 9.25, which I thought was pretty reasonable for the amount of food you get. The dining area was clean, and the staff was very friendly. I look forward to seeing them again.

After being a long time Penn Station fan, I have forever made the switch to Firehouse. My kids love the atmosphere and the food. We’re always greeted with a smile and a hello. Everyone is friendly throughout our stay, even after my kids make a mess of the floor. Best place to get a sub (hot or cold) in Brownsburg!!!

There is really something wrong overall with the system this place uses. There isn’t a clear area for the line to form for orders, it’s just a random grouping of people standing there, mixed into the tables that are adjacent, all looking at each other wondering who’s in line, who’s waiting for an order, or who is just staring blankly at the menu board.
OK, then there’s the problem of someone getting their order in front of your order. Why does this happen? It should not. I waited 20 minutes for a sandwich while four other people got their orders in front of mine, four other people that arrived into the store long after I did. This shouldn’t happen. Ever.
As well, when your order is finished, they call out your name. «JOHN!» What if there are two Johns? Well, that’s exactly what happened to me. And someone else almost walked off with my order. Use a number? Problem solved!
The drink machine should NOT be where it’s located. There isn’t any correct flow to this place. You put your order in at the other end of the food area, not where you walk in. You get your order where you walk in when it’s ready. The drinks are at the other end, the farthest from the food area. It’s all just a big, systematic mess.
Now, on to the food.
I ordered a turkey sandwich. What’s difficult about that? What I received was a soggy mess, bun soaked with some unknown liquid… Had I tried to eat this mush sandwich in the store, I would have taken it back to the order desk and thrown it at them. Sadly, I already had it home when I discovered that they basically served me turkey, cranberries, mayo and «lettuce fluff» in a watery bun.
This is my second attempt at eating at this place in the effort to have a good meal.
No more. I’m not going back.
The only reason they got a second star is because the place looked reasonably clean. But much like an earlier review stated: The employees look very stupid and act like they are all mentally challenged. And from the results, they must be.

This place was sloppy. The Coca-​Cola freestyle machine was empty. No one made any attempt to fill it. There were no paper towels in the bathroom. Three of our four sandwiches were made wrong. I don’t know where the manager was or what was going on, but this place was subpar. No pun intended.

They guarantee to have the best meatball sandwiches and while they are good wouldn’t say they are the best ever. Place was clean. Soda machine has 120+ options and hey have a great selection of hot sauces to choose from. Staff was very friendly.

I love this place. The brisket is so amazing that the first time I had it I came back for the next three days and had it again and again.

I love this place! The sandwiches are great as well as the drink options. I agree with the others that it is pricey, but I think it’s worth it. This location is clean and the employees are helpful. Sandwiches are better than Subway.

I havent been here in a while and never been to this location.
The physiucal location is nice and very big. They have one of those awesome computerized soda fountains (sorry…blanked on the name).
I had this months special which was the pulled poork and slaw on a Kings hawaiian roll.
It was a decent size and the taste was meh. Not bad but nothing I would go back for.
The staff was super friendly and nice.

I thought the employees here were a little on the dumb side, but maybe it was because it was new and they didn’t know what they were doing yet. Either way, the subs here are delicious and different than the other chain sandwich shops.