Bryn Mawr – Rothman Institute

Appointment was at 10:30 am and waited in the waiting room for nearly two hours. Attempted to leave on several occasions but was told that it would only be another five minutes. After nearly two hours of waiting in the waiting room they called me back to only wait another 30 mins in the patient room. Absolute worst experience I’ve ever had. No respect for patients time and no communication as to why there was such a huge delay.

I went here with a family member who was having some shoulder problems. We were seen within 48 hours by a non-​surgical doctor who got us an X-​ray and sent us for an MRI. The follow up was within a week. He recommended we see a surgeon to see if we should go that route. The surgeon was able to see us within 48 hours of that appointment and recommended physical therapy.
Later I learned that because they see so many folks, they aren’t really pressured for surgery as the option. I was glad to hear that as if we can avoid it, that’s great.
The office is very streamlined and the doctor was very good about answering questions, both about the long and short term.
Parking can be a challenge so park in the garage and walk across the indoor bridge/​tube onto the floor for Rothman.