Main Line Fertility

I was a patient of Dr. Deanna Brasile’s for about 8 months (due to PCOS) and would recommend her and the office at Main line Fertility to anyone who is scared, unsure or nervous about TTC issues. The staff is very friendly, helpful and accommodating and everyone is sensitive to your personal issues. I’ve visited all 3 offices (bryn mawr, paoli and west chester) and had wonderful experiences at each. There were times I felt depressed, scared and unsure and left the office smiling confident and optimistic because they really know what they are doing and know how to talk to you. Dr. Brasile went over all possible options regarding medications and answered my questions regarding other «natural» remedies thoroughly and honestly and discussed side effects and potential plans going forward depending on many scenarios. Not once did I feel rushed through an appointment, or like I had unanswered questions. I’ve even gotten to appointments early and bumped into the Dr in the parking lot and she recognized me by face and name and pleasantly chatted as we walked to the office together. I’ve never been to any doctors’ office with that level of personal care and attention and as thrilled as I was to «graduate» to a regular ob, I was sad to leave this office.

I was under the care of Dr Glassner for 11 months in 2014. I was immediately impressed with the staff at MLF. The front desk is very accommodating. I found it very easy to schedule appointments. There are early morning appointments at 7 am which made it easy for me to balance work and my frequent appointments. Reaching the office by phone was never an issue. The office never left me on hold for extended periods of time nor did I have to wait for someone to pick up the phone. Michelle at the check-​out desk is friendly and very accommodating. The office is run extremely efficiently, which I truly appreciate since I was often there 3 times a week. The Ultrasound techs and nurses are experienced, knowledgeable and empathetic. I always felt that I was under exceptional care. A Doctor or RN was always available to answer my questions or concerns. On my initial visit, Dr. Glassner assured me that I would be able to get pregnant within the year, with some work. Dr. Glassner was very confident and direct with his plan of action pending my test results. Dr. Glassner laid out the options for my care and based his recommendations on my family planning goals. I was glad that all of my procedures were done in the BM office and I did not have to go elsewhere. I appreciated the way the options were presented to my husband and me with our needs in mind. We initially chose to be aggressive and go straight to IVF. We did 3 cycles of drugs and 3 egg retrievals. The IVF RNs are fantastic — Peg, Nikki, Kristen and Bridget were excellent to work with. I was well trained in the self-​injections. The nurses are unbelievable and they made it very easy. I was impressed with their positive attitude and empathy. The OR staff are exceptionally positive and supportive. This was my first experience with anesthesia and I was nervous. The staff was wonderful. They made the experience a pleasant one. We utilized PGD and we were very glad that we chose to get the embryos tested. Tiffany was extremely helpful in our decision to go with PGD. We submitted this to our insurance after the procedure and to our surprise, insurance covered the PDG minus the currier fee. After we had 2 failed transfers, we met w Dr. Glassner for next steps. At that time, we decided to take a step back and try IUI. Kathy, Marg, Shirl and Allison were fantastic. We did two rounds of IUI, the second round in combination with acupuncture. The second round of IUI, we achieve success! The billing can be difficult to understand. I would suggest that you keep on top of the billing department to ensure all claims are submitted and paid. This was the only frustration I had during the office experience. Ensure you know the billing POC and where to contact her. I suggest letting your partner worry about the finances so that you can concentrate on getting pregnant. Dr. Glassner and the rest of the staff at MLF are exceptional people. I have never been to a physician’s office that was so well run from the front desk to the clinical staff. Thank you MLF! We are so fortunate to have a beautiful baby girl thanks to Dr. Glassner and his excellent team.

We had an unhappy experience with the practice 13 years ago, now we are being billed for embryo storage despite the clear language of their own contract. My wife’s medication was mishandled at the time, but we were very fortunate that there were no side effect and that we ultimately got pregnant naturally. Unbelievable that we are hearing from them now, find an ethical provider!

This is one of the worst experiences I have ever had. I am sincerely disappointed in Mainline. They get your hopes up and then squash them. From the beginning of my IVF treatment I was told everything looked good and was going fine. Then two days before my surgery they tell me I haven’t been responding to the medication and that my cycle is cancelled. I was shocked because they had not even suggested that something was not going well. They are not straightforward with you. Further, they do not treat their patients well. I rearranged my schedule for a 7am appointment and arrived to find the doors locked. I had to stand outside in the rain for 20 minutes before someone could let me in despite numerous calls to the center which went unanswered. I could not contact anyone for a few days about future cycles, phone calls went straight to voice mail. Unfortunately these are only a few of my grievances with Mainline, but you get the idea. I regret ever choosing Mainline and I wish I hadn’t. I will never do business with them nor would I ever suggest them, even to my worst enemy. Lots of heartache and lost hope. So disappointed.

When I went to Main Line Fertility, I was a perfectly healthy 38 year old woman with NO reproductive problems. The problem was not on my end. I went to be inseminated with a sperm sample I had purchased from a sperm bank. The doctor refused to let me try a natural insemination and insisted that I go on Clomid in order to «assess my fertility» although the doctor knew that I did not have any reproductive problems. In fact, after one round of Clomid, the doctor told me and I quote, that I was a «very fertile 38 year old.» Well, that did not last long, because guess what? He made me continue on Clomid and after the second round which was just one round after the «assessment» round, I suffered a rare side effect from the drug which is a thinning of the uterine lining. This only occurs on about 1% of women who take Clomid, or so I was told. I went off the drug, but then when I went back to get tested, my uterine lining was still too thin. It never recovered after many months. Right after that my periods became very light and only lasted about two days. That has not changed since I went to Main Line Fertility. I gave up hope and told them to donate the sperm sample. They never told me about any paperwork at that time that had to be filled out. Now, six years later, I still have no children because the doctor ruined my chances of that, and now I have collection agencies calling me for $ 400 for some «storage fee» I never heard of until now. Are they kidding me? Now I have to again be emotionally traumatized as I attempt to fight this fee I didn’t know about. I NEVER told them to store that sample and they never mentioned any fee to me when I was there. I have moved on but they keep re-​injuring me emotionally by giving me collection calls. I can’t believe that a doctor who ruined my chances of having children now wants me to pay for the storage I never agreed to! Avoid this place at all costs, especially if you do not have any reproductive problems on the female side! ZERO compassion.