Brakes Plus – Buckeye Sundance

Was very good people to help you out. Here. With my tire. Change at no cost to thanks Brake plus. Twiggy

My daughter brought her car to this location for an oil change. I had my own car done there with no issue before, but it was not enough to make up for the rotten treatment she received. She was told that the drain threads were galled, and that the pan would need to be replaced. There was no issue with the drain prior to this oil change, and that sort of thing doesn’t all of a sudden happen unless you were at fault. They wanted over $ 400 to replace $ 75 dollars worth of parts.
I am certain that she was treated this way due to being a young woman, but she would not have any of it. Needless to say, I will never take any of my vehicles to this or any Brakes Plus location, and I will be certain to steer others clear of it as well.

I’ve never had any trouble with any of my visits. On occasions, they tend to get a lil slow when busy but otherwise, they’re pretty much on time as they tell you if you make an appointment. The staff is usually nice and very good with customer service. If anything extra has come up during my oil changes, they always call before doing anything extra and make sure it’s something I want to do. They also helped me find a possible recall issue on my vehicle and gave me the bulletin so I can check it out with my dealership. With alignment issues, they printed out the diagnostic so I could see what the problem was as well as told me what it would take to fix it down the road. Oil changes have always gone well for me.

Shop with good intentions but not always the best execution. Not a bad place overall. The Service Managers are very friendly and easy to talk to. The issue with the business is the management of the mechanics. Usually in high volume chain stores like this, the pay for mechanics is a bit lower so you have a somewhat high turn over rate and therefore not allot of seasoned techs. I have taken 2 different vehicles there a total of about 6 times and most of those times the experience was positive. You just need to understand some things before taking your car there.
Make sure you are as specific as possible with them and be nice and polite. We all get upset when our cars break down but telling them what is wrong while angry usually results in something missed. Be cautious of getting major work done there. If you are getting major work down, leave your car there and let them take as long as they want. Don’t rush them!
I would go back to them for basic services like flushes and even brakes but I wouldn’t go back for major work. They aren’t cheap at all and sometimes you will get a mechanic who rushes the job.
One larger job I had done was installing a new steering rack in an 03 Crown Vic. They did a good job as far as I could tell but they were much more expensive than some other large well known shops I later discovered. I also had an 02 Dodge Ram that blew a lower radiator hope and I took it to have it looked at to see if anything else needed replacing along with the hose because I didn’t have the time to go through it then. They said the radiator was bad which I didn’t quite believe considering I put it in less than a year previous (yeah I should have switched the hose but didn’t). I paid the diagnostic fee, brought the truck home and took the radiator out to inspect. It was totally fine (still like new) and by the stiffness of the bolts I can tell they never actually removed and inspected it. This was almost 2 years ago and still no issues with that radiator. So just be aware, I don’t think they are «BAD mechanics» or anything, I just think they are a high volume place and they push their guys to mow through jobs as fast as possible.
If I had to place blame, I would say it lays on the business model of jamming through jobs that the Brakes Plus Corp has put into place.

I came here for an alignment. My sales guy at Discount Tire was pretty adamant that I needed one so he gave me a coupon for $ 10 off at Brakes Plus. I had great service from beginning to end. I think the person who helped me out was named Tip and he was so nice. He told me from the get-​go what was going to happen to my car. He told me up front that they didn’t have any openings until 10am (I got there at 8am) so I had options to choose from. Got a call about 15 minutes after he told me it was going to be ready but I think that’s reasonable.
Biggest tip is get an appointment. I tried to get one the night before but couldn’t for some reason so I thought going there first thing in the morning would get me in, but I was wrong. I should have called in the morning and would’ve saved some time. So yeah, make an appointment!

I wish I could give this place a better review, because the people were quite nice, but after my experience I just can’t justify it. Started off because my brakes were extremely hard, so took it in, and was told I needed a new power booster. One of the service managers was nice enough to take me home and pick me back up, and $ 540 later, I was on my way.
However, when driving the next day, I noticed a terrible thud sound that my car has never made before. Called Brakes Plus immediately and was told to come in at 9am the next morning. They did not find a cause all that day, and it was not until the NEXT AFTERNOON that they called and said that they had caused an oil leak with their previous work, but they were not sure that that was the cause of the thud, and if it wasn’t they didn’t know what it was. However they assured me that they would fix the oil leak they caused free of charge. The only caveat was that it would be two more days before the part came in, and they could fix their mistake.
Now forward to two days later, and it will not be ready for one more day! For those of you counting, that is FIVE DAYS that I have not had my car, for a mistake that Brakes Plus made! Not only is this completely unacceptable, but they have also not offered a discount on my service for the inconvenience, or a rental car.
Due to this experience I would not recommend this Brakes Plus to anyone.

They do more than just brakes, hence the «plus» in the name of the place. My mom had to bring her car in because she ran over an errant truck tire on I-​17 bumping the underside of her SUV and she wanted to make sure that nothing got all screwed up because of the bang.
It turns out the power steering pump was damaged and was leaking. She had the pump replaced, and while they were at it she had them replace the struts and shocks, and she had something else done too, but I honestly don’t remember what.
Since she was having multiple services performed, an all day affair, the store manager played shuttle driver, gave my mother and I a ride to her house then picked us back up again to pick up the vehicle when it was ready later that afternoon. Tip is a pretty cool guy.
We got great customer service here. The staff was friendly and knowledgeable. I note that they were also honest. I was looking out for my mother, but I didn’t have to look too hard to see that they weren’t taking her for a ride (except for the shuttle home and back).

I’ve brought both of my vehicles to this particular location (primarily due to convenience) and found that on both occasions I was treated fairly with regard to price and that the front desk staff were courteous and knowledgeable when asked questions regarding repairs, symptoms, etc.
What had been a random visit because of location soon turned me into a loyal patron. Thank you for your honesty and quality service.

Honest men. Great prices. Excellent service. Wouldn’t go anywhere else.

I was recommended to this place by a friend of my family member and although they were nice, I would not recommend this place. They did a diagnostic on my vehicle (which took them all day because this is not their ‘specialty’ as they said) and the quote they gave me was extremely expensive. Due to the high quote I shopped around. When I called them back to ask for what type of part my vehicle needed, they couldn’t find my info and asked me to bring my vehicle back in and do it all over again. I don’t know about you but I don’t have time to keep going back.

The gentlemen at Brakes Plus have been taking care of my care for a little over 2 years. They were recommended to me by my boyfriend and have been amazing. The prices are very reasonable and the work excellent. I had my oil, brakes, and air filter changed this time and it was done quickly and carefully. Thanks guys!