Taco Bell

Probably one of the best Taco Bells I go to. The staff is always friendly and they make small talk. They are quick as well.

Stopped at this Taco Bell at around 9pm on a Friday on the way to a trip in Parker, Arizona. This was just off the highway so we thought we would grab a few snacks here. After all, it is Taco Bell and we always know what we want here. So we parked, used the facilities, and then got in line to order.
There were three younger teenagers (maybe 15 at the oldest) that were in front of us ordering. They requested water cups for some free water. The moment they got out of line they went and started to get soda. To my surprise, a manager walked over and politely told them they could have water with those cups, but not soda. One kid got «huffy» and the manager asked them to give him the cups or they could leave the restaurant for the night. They gave the cups over and ate in peace. This was actually quite interesting, but I appreciated that (1) the rules were followed for those of us that pay for the fountain drinks and (2) that there was a manager on scene to deal with issues like this. It is always good to see the manager doing something.
We ordered several smaller items off of the dollar menu and a few cheaper things. Nothing fancy. I actually hate sour cream so I asked the cashier if they could make a few items for me without sour cream. You’d be amazed how many times they say they can do this and then forget. But not here — everything I ordered had no sour cream. In fact, as a big moment of customer service, they told me they would add a little extra cheese sauce to some of the things I ordered to compensate for no sour cream. Wow! That was nice — not asked for, but totally amazing in my opinion and it made everything extra yummy.
One member in our group is a vegetarian and got some of the cheese quesadillas and some bean and rice burros. She was satisfied with everything and said this was one of the better tasting bean burros she had from a Taco Bell recently.
Of course, the Mountain Dew Baja Blast was delicious. There was an employee that came by and was wiping down the machine area, picking up any messes, and then was walking around and wiping down the tables. Overall, the place looked a lot cleaner than I have seen some Taco Bell’s while on the road. I really appreciated that everyone seemed to be doing something. Even the kids that had their free water cups taken away were enjoying themselves. We didn’t even have to wait long for food.
My traveling group really liked this place. We will definitely be back!

I stop at this Taco Bell on my way home from work in Scottsdale. Their service is always Great Food always hot and fresh. The Employees are Great.

How does this place not have 5 stars? Come on Buckeye, you can’t be that hard to please. This is effing Buckeye.
BUT
Dee Dee is a star manager.
The ONE time my order was incorrect, I called after I got home and let them know. Dee Dee more than corrected the problem the next day. I wish she was my mom, she seems so nice. This place rocks.
Vegans, come here for lard-​free bean burritos! Woooooo!

You don’t expect the highest quality food when you go to a Fast food restaurant. This is a one-​star review because the employee helping us today rolled her eyes when we told her that one of our orders was wrong. She wasn’t wearing a name tag so I can’t call her out specifically but if you can’t provide decent customer service (which at the bare minimum is at least not rolling your eyes) then you shouldn’t work at a place where you interact with customers.

I frequently stop at this Taco Bell, and for the most part get decent food, hot and fresh.
Tonight around 10:30 pm after picking my son up from work we decided to go through the drive thru. We live not too far and so there was no reason for the food to be cold.
Honestly I have never been more disappointed and disgusted by the food we ordered.
The bean burrito was ordered to have NO onions, there was a few onions and pieces of lettuce, the beans were scarce and dry and cold. You would think that they prepared other food over this burrito. My chalupa had very little beef and tons of lettuce… Again COLD.
We also ordered the cinnamon delights, which I’m just waiting for it to kick in and upset my stomach for the amount of grease that dripped out… These were also cold and over cooked, which explains the dripping grease. It’s making me nauseous.
Don’t eat there after 10:00 pm because it’s apparent you will get the bottom of the barrel, as I’m sure they wouldn’t want to have to prepare fresh food at the end of the night.
If I had been able to go back, I’d ask for a refund of the $ 16 something we spent on horrible food.

It’s Taco Bell. If you are expecting gourmet food then you are at the wrong place. I have been inside this location and it leaves something to be desired. However, for a later evening food run it is ok. The service in the drive thru is usually very friendly and sometimes funny. It’s Taco Bell though. The food is what Taco Bell is. Ordered a BLT crunch wrap tonight. It was not good at all. Taco Bell needs it off the menu.

I live close to this Taco Bell location, and have been here several times in the past year. Every time I go the staff is super polite, and the order is always correct. My husband and I have been impressed by them, because for a fast food joint, everything is normally subpar in that regard. I go through the drive thru and don’t eat in the dining room, so I can only speak on the drive thru aspect.

I guess maybe I have been lucky I have had no problems here.

I am very disappointed and angry with the way the general manager, Jerry, treated me at this Taco Bell. He called me a liar and humiliated me in front of neighbors and customers who happened to be visiting the restaurant at the same time. He should be reprimanded for his treatment and mismanagement of a long-​time customer, such as myself.
This is the situation: Last week I placed a sizable order through their drive-​thru and when I got home, two of the items that I special ordered were made incorrectly. I live about 20 minutes drive away and did not feel like going all the way back out just for two items, and in addition to the drive and gas cost, I am also handicapped and it is difficult for me to get out and go. I called the location and explained the mishap to the person on the phone who stated they were the manager, who apologized and asked if I could come back to have the items remade. I explained that it was a 20 minute drive each way and I was handicapped and would prefer not to have to go back out that late at night. The manager said no problem and told me they would write my name down so I could have the two items replaced on my next visit.
On Feb 13^th, about a week after the initial incident, I went into the store to request my two items that were to be replaced on my next visit. After waiting for almost 10 minutes to speak to a manager, I was finally able to speak to a female manager who was clearly not the person in charge because she said she was unable to find my name in their «book» and told me I would have to speak to the general manager Jerry. I watched the woman I spoke with go back to making food, and I could see her speaking to a gentleman across the line from her, who I later found out was the general manager, Jerry. After she spoke to him and told him that I was waiting in the front to speak with him, he continued to make food for at least 7 more minutes before he decided to grace me with his presence. Meanwhile, I am standing in the front of the store, having issues because I walk with a cane and cannot stand for long. After several minutes and seeing that he clearly did not care if I was attended to or not, I had to sit down and wait because I could no longer stand.
After about 7 – 8 minutes (17 – 18 total minutes from the time I entered the store and asked to speak to a manager) Jerry finally came up to the front. I explained what happened and that the female manager was unable to find my name in their book. At that point, without even looking in the «book» himself, Jerry said, «I’m sorry, your name is not in the book so there is nothing I can do for you.» I replied, «Ok, so, are you saying that you are not going to replace my items that were incorrectly made? He responded, «That’s right!» I was really aggravated at this point. I had stood there and waited almost 20 minutes for this! I said, «I am really angry that you wasted my time like this, it is the responsibility of the store to write down this information and not my fault that someone did not do their job.» He replied, «If it isn’t in here, then you didn’t call. You could be lying just to get free food for all I know. How am I supposed to know it actually happened the way you said it did?» I WAS LIVID!!! To make matters worse, my neighbors were standing there because they happened to be visiting the restaurant at the same time. I was furious and humiliated. I told him, «Just forget about it, I will take this up with your manager.» I asked for his name and left. As I was walking out the door, I turned around to see him laughing! This is absolutely inexcusable behavior for any employee, let alone a general manager!
I went home and called to make a formal complaint about this to his district manager. I hope they do something about this man! How dare he insinuate that I would lie and make up a story to get two measly food items free when I had to drive 20 minutes each way and spend at least $ 10 in gas to get there! Never again. As long as this man is working at this restaurant, I will never return. I can almost guarantee you that I am not the only person he has mistreated and I won’t be the last. People like that have a sense of entitlement and an attitude that berates others and empowers only his own self-​inflated ego.