H-E-B

The store itself is clean enough and the shelves are kept well-​stocked, although the produce department can be pretty pathetic some days.
Most employees are friendly, although one young male cashier had to call his manager in order to accept my government-​issued, photo-​included, temporary paper ID (I recently lost my wallet and haven’t received my actual license yet), and this woman was so awful it was almost funny.
She basically accused me of printing out a fake ID so that I, a 26-​year-​old woman, could come to her store and illegally buy a 4-​pack of Uncle Billy’s Green Room IPA. Yes, she implied that I would go to that much trouble to buy FOUR beers. It was pretty embarrassing to be scolded in front of other customers, and I was shocked that HEB would refuse to accept a non-​expired government-​issued document. I totally understand the need to ensure people are of legal age to buy beer, but universally banning all temporary photo IDs is ridiculous. She was also a total you-​know-​what about it — another cashier manager on a power trip. Wish I had gotten her name — maybe next time.
To add insult to injury, his woman also rudely refused to let my boyfriend purchase the beer with his ID since, and I quote verbatim, she had already «officially denied the purchase» and because I had «already touched the alcohol».
No big deal. My boyfriend just went back inside without me and purchased the beer. Now, THAT is a stupid policy.
PS: HEB is the ONLY place that has refused to accept my ID. I’ve used it at bars, Target, Walgreens, and multiple gas stations.

That HEB is our favorite grocery store the food is always fresh and it’s always very clean

Worst. HEB. Ever. It’s dirty constantly, the store (as young as it is) looks worn down and unsanitary. The deli folks are always on short supply and the turnaround must be awful, they seem to constantly be «in training.» It’s set up poorly and the aisles are narrow and crowded feeling. It often feels like a dollar store reject. Don’t waste your time with this store, go to the Kyle HEB Plus if you need anything other than smooshed bread and horrible customer service. The cashiers don’t give a crap about you or their jobs, no one is trained to pack bags (don’t put a bottle on top of bread), and management of the store seems absent and lacking at best. Dot bother with this store, it’s not worth the irritation.

I love this HEB I do all of my shopping here it’s hard for me to walk for a long distance in the stores that are oversize. The HEB is the perfect size for me. I have never met any one mean every one is always so helpful.

NOT the typical HEB. As you enter the doors, you are aware of a «NOT SO Pleasant odor»! The store seems «dirty»! The meat manager was quite rude when I asked to have pork chops tenderized. He said, and I quote,“We will do it this time. But NOT again!” Two of the pharmacy personal are not educated in «customer service»! I am transferring my RX to Buda Drug! Also will drive to the HEB Plus in Kyle for better quality produce and meats!

Yay! The people who work here are awesome! They’re so nice and willing to help you find what you need. The only reason why I dock a star is because I’m disappointed with the selection of organic anything and natural foods.

It’s the only place I shop. I have three kids under eight that I need to expose to different cuisine. I loose my simple mind if I have nothing new to try after a month. HEB has nixed some of my favorite Japanese treats, but they always bring it back with some new Polish pickles I never tried. I love ‘em to death. The have managed to hire and retain the first class customer service team. I am there twice a week and have yet to meet a nasty employee, checker or bagger… love these folks. And those guys at the fish counter KNOW their stuff.

With Buda struggling to become a Megalo-​Shopping Destination rivalling San Marcos, (or at least piggybacking off them) I can see the pressure on the 6-​year old HEB to expand. The humongous Cabela’s and monster Wal-​Mart next door must give HEB square-​footage-​envy.
They did a huge remodel just before the Wal-​Mart opened, and somehow managed to remove most of the healthy or ethnic foods I enjoy from their shelves. I understand that I am in a «rural» demographic, and that space must be made for new Hot Pockets flavors, but seriously.
Gone is the Cabot 75% light Cheddar — basically the only edible lower-​fat cheese on the planet. Gone is the San-​J Low-​Salt Tamari and the organic potatoes. Tahini for making hummus? Gone. POM 100% Pomegranate juice? Replaced by some watered-​down Hill Country Fare travesty. Texas Goat Cheese? Gone. Natural Antibiotic– and Hormone-​free ground beef? Gone.
I’m scared to start liking something they stock, for fear it will disappear.
Guess I’ll be stopping at Whole Foods on the way home from work.