Joseph Medical Group

The negative reviews are accurate. 45 – 60 minute wait time after your appointment. The reason is usually «Doctor likes to spend quality time with each patient». Well, then schedule someone an hour later! Rude receptionist, don’t bother asking any question.
Most importantly, be aware of getting pulled back for more procedures/​appointments that are not needed. I’m a healthy man got talked into 2 separate blood tests (because the first one wasn’t «adequate») then an ultrasound, then subsequent visits to wait 60 mins each for the doctor to say that the prognosis are good and I’m healthy, then few weeks later I get a bill in the mail, then another bill. This all started with something small which I got taken care of. 4 visits (and 4 bills) later, I caught on!
They called again last week to schedule another appointment to go over one more result even though I was told on the phone the results are good but doctor would like to meet with you. Enough is enough… appointment canceled!

If it were possible to give ZERO stars, I would. This place is the bottom of the pot and by far the WORST medical center. I’ve called for the last 2 weeks for an authorization code so that we can confirm my daughter’s ortho appointment. The receptionists are rude and incompetent. Every time I’ve called, they’ve talked over me repeatedly and then asked me questions that I already gave them the answer to but they were too busy talking over me to hear it! They repeatedly put me on hold and one time it was for 20 minutes. They told me they «already took care of it» and hung up on me. They did not send out her referral after a MONTH of waiting. I called the Ortho place directly and my insurance to find out exactly what they needed from them. It took 7 phone calls before they managed to send out ONE fax that they should have a month ago. Absolute morons. Do NOT go here. Very poor service..

Dont go here.
I went there with extreme abdominal pain since Dr. called me to get checked up done by walk-​in. The receptionists were terrible. They treated me like i’ve done something wrong and told me to go to ER if i’m terribly sick even though Dr. from that office told me to come. If they were polite to someone who go there with pain and sensitivity, it won’t be any matter. But they treated the patient like a criminal.
Last time Dr. referred me to ENT and it took me 4months to get the referral. and the receptionist kept telling me it’s insurance fault but when i contacted insurance medical group, they said joseph medical group has not filed proper document yet. They even charged me higher amount of copay. I asked for the refund and they said that it takes long time so they will put it as credit so i can use it later.

No point of making an appointment. Came in on time and waiting more than 2hours… the absolute worst!

Absolutely terrible interpersonal and English language skills on the receptionists’ part. We have been in limbo for over a month attempting to get a referral for our 11 month old. My wife has been transferred to be hung up on numerous times to the point of extreme frustration. It is apparent that unless your speak Korean, you are bound to receive atrocious service.

What an unfortunate office this place is for the doctors. I took my mom in one time and we got to see Dr. Uk who was extremely kind and genuinely cared about my mom’s health. However, the whole receptionist desk along with the people need a complete makeover. Absolutely the rudest and most incompetent set of ladies at that front desk I’ve ever seen. I mean, come on, you work in healthcare, the word «CARE» is embedded in that very word. Don’t even bother calling, they will not help you. Don’t even bother asking them for anything, they will not help you. Don’t even bother smiling, they will not even bother looking up at you. When you ask for their name, they hang up on you. Absolutely no accountability and no shits given. I also work in healthcare and to see a group of unprofessional, uncaring, and rude people such as these receptionists really irks me. It bothers me to the bone.

Doctors are prompt and friendly. Receptionists and services are decent. Sometimes it doesn’t seem like you need to bother making an appointment because either way you will waiting at least 30 minutes after you arrive. Overall the facility is okay at best. If you have better options, I suggest you look elsewhere.

How is 0 stars not an option? This place is a joke, a sad excuse for a medical center. The receptionists are rude and incompetent. I called to make an appointment and the lady was frustrated with me for asking questions AS I was talking she put me on hold. Within one phone call I got transferred 3 times, each person more rude than the other. Last week I had extreme chest pain, had to leave work and walked in at 5. They close at 5:30 and the nurse picked me up from the waiting room seat and escorted me to the door saying the doctor couldn’t see me as they were closing and she told me to go to an emergency room if it was really bad (closing the door behind me) I couldn’t believe it.
How is this place even in business?
Don’t waste your time, go to a hospital that actually cares about the health of their patients.

I called to make an appt for the first time at this office.
A lady named Dianne was so rude on answering questions and clearly expressed that she did not want to have u come in.
I called today to ask if i can make an appt for today.
And she said, «u call today to come in today huh?»
Well yea thats why i called.
I asked for her name and she kept on going with her question.

I am over this place, always a wait after I am sitting inside the examining room. Last time, an hour + and I am sitting in here now it has been 45 min.

Joseph medical group is a good office
To go to if you want a dr that really cares about you. I’ve been going to jmg for over 15 years and I don’t have any real complaints. You may need to wait longer
At jmg but that’s because the dr cares about you just as much as the next patient.
I guess they could do things faster like kaiser and tag your ear like they do cattle.
When you go make sure you have a list of
Things to ask the dr. Remember they are people too and sometimes you need to remind them about things you may need done.
Make sure you leave with all your referrals
And prescriptions and things will be just fine. Dr Chun is the nicest guy I’ve ever met.

I’m surprised to see all the negative reviews. My usual doctor was closed today and I desperately needed to see a doctor to get a note to be excused from work, stomach flu ain’t no joke. I made an appointment the day of. There was no wait. Inside was very clean. Front desk was very polite and nice, first thing I noticed was how soft-​spoken and sweet her voice was. Anyway, everyone was very professional. I was told what I was expecting, being a nurse myself I kinda already knew what was coming. One thing though was there was no actual physical assessment, although I’m sure the PA and I both knew she wasn’t gonna find anything abnormal but still.

Receptionists are MAD at the patients WHATSOEVER.
They won’t hear you
They won’t explain anything to you.
They won’t respect you.
Never letting my mother go to this office EVER AGAIN.
Doctor who took care of us, Andrew, and the Nurse was nice but that won’t compensate anything for the RUDEness the receptionists showed. (reason for my 1 s
WHY are they so rude?
They did look pretty UPSET in their Smallest receptionist desk I’ve ever seen, with 3 Chairs JAMMED IN. such bad work environment for them too I guess.
but, NO !

I called in advance to make an appointment and the front office girl told me to come as walk in for there’s no wait till 11am. I came but didn’t even get called and i’ve been waiting for an hour… WTF?!? Are you kidding me?! Not even to tell me that there’s a wait… And they tell me the nurse will call soon?!?

I called here twice in the morning to make an appointment because I needed to get a new prescription for pain killer. I figured I’ll just walk in even if I have to wait two hours because I really needed some Vicodine to numb the pain in my knees.
I arrived at the office at 4:20 and they close at 6:00. The office manager immediately tried to turn me away. She said I needed to come back the next day. When I told her that I must have my Vicodine today and I couldn’t sleep another night without it, she didn’t care.
I told her that I’ve called twice in the morning and that no one picked up and she said there was someone here at all time to take the call. BS. I know I didn’t misdial in my sleep.
She told me that the last time to take walk-​in patients is 4:00, which I didn’t believe to be true. I really felt that she didn’t feel like helping me regardless of the pain I was in with my crutches and regardless of the fact that I am a regular patient here from several years.
I asked her to show me where they having that in writing and all she could tell me was that it was their office policy. I told her that if it’s the office policy, I wanted to see it. Of course, she couldn’t provide it because it doesn’t exist!
So I told her I wanted to see the doctor in charge and just sat down in the waiting room. She then told the doctor about me and guess what?! I’m don’t have to come back next day after all! Surprise, surprise!
If you think you’re right, don’t ever take no for an answer for this «office manager» working at the front desk! She is always rude and knows NOTHING about customer service!
I made sure I made the complaint to the doctor too once I saw him.

My experience with Dr. Kim was great. I’m used to doctors making me feel rushed. Here I felt listened to, I actually had all my questions and my concerns addressed. Dr. Kim was empathetic to the difficult situation I’m currently going through with a very sick family member. I left feeling better and knew I’d found my new doctor.
I found the saint Joseph medical center through the blue shield site and was able to make an appointment the same week!
I’m coming here from now on.

I will give negative 100 stars if I have to. The receptionist girl needs to be retrained. I made an appointment and even re-​confirmed through their automated system through the phone. When I walk in, the girl says some guy called on my behalf and cancelled my appointment. Okay. WTF??? Are you serious?
If a patient needs to cancel, they will cancel on their own not through someone. Ever stopped and wondered what a shitty lie that is for
1 unprofessionalism for yourself
2 bad representation for your entire hospital
If you are gonna lie for your shitty performance, pick a berter one or if you apologized for making a mistake sincerely that would have been better off. Liars!

WORST doctor’s office visit experience. Even though I made the appointment I had to wait 1 hour. After an hour of waiting, (people who walked in later than me complained to front desk, and front desk let those walk-​in people see doctor first). After an hour I asked them why aren’t they letting me go in, the office lady was saying «Oh, who are you? you still haven’t gone in yet?» WOW. I have signed and provided my insurance information ONE HOUR AGO. OK. after all that I still couldn’t been seen by the regular doctor that I was seeing before, I was seen by a new PA that I have never met before.
The WORST part — they billed the insurance company and I made online payment right away. Doctor’s office is keep sending me the bills saying it’s overdue. I called them to sort this out and they made me wait 20 minutes. When I told them I paid online, they told me «Call the insurance and sort this out yourself». First of all, I work at a insurance company, if they want to get paid, they can easily follow up online. TOTALLY UNPROFESSIONAL WITH INSURANCE CLAIMS. The front desk ladies are SO RUDE. They are acting like patients are against them and not helpful at all, their tone of voice and the word choice is really rude (especially you are 20’s like me, if you are young, they don’t have respect AT ALL. Expected to be see rude and ignorant office ladies (they are not even RN or MA) and wait more than an hour and then receive a overdue payment even though you made the payment on time.

Receptionists are rude, disrespectful, and ignorant. They make DMV look like humanitarian group. Appointments are never on time. Don’t waste your time here.

The wait was very short for me even though I walked-​in on a Wednesday morning.
I walked in a bit after 9:00 AM and was in & out within 1 hour.
I got a thorough check-​up and felt assured. I went in to meet with Dr. Chun.