Monro Muffler Brake & Service

Horrible, needed a new tire so I booked an online appt. on Monroes website, got a confirmation email the morning of the day I chose. Got there around 10 minutes early, and they told me they didn’t recieve the email until half hour prior smh. Said it would be a few hours, I took my business elsewhere.

Went in for service on my exhaust system. I originally went to the dealer but the dealer was going to charge way too much! In fact the dealer called me and recommended to go to a place like monro where it would be a lot cheaper — and they were right!
Pros:
— Online booking for service appointment– called me within 2 hours of booking to confirm for the next day
— honest! I have little knowledge on the workings of a vehicle so i was a little nervous that the service would be super expensive and they would charge me for things I really didn’t need. I did my research before and the average price for what I needed to have fixed ranged from about 200 – 600 (the dealer was going to charge 1800!) anyway when the mechanic called me to review what he was going to do he had it all laid out and how much everything cost. The price seemed fair at around 350 $
— you can leave your car and return to pick up
— quick –ish? Was in at 845 and left at 1030.
— my car works!!!
Cons
— waiting room seating area is very uncomfortable and dirty; next time I will arrange to leave and come back

Very friendly guys behind the desk. They don’t seem to B.S. you. I would suggest to use the online coupons because their pricing is quite high.

Sometimes it only takes one experience to change your opinion of a business/​place, and unfortunately I have to update because if this. 3 weeks ago I had my car worked on for sway bar and ball joint. Everything was completed fairly quickly and my car handled much better than before, and was very happy with this. However, this past weekend my happiness almost turned into tragedy. I felt something was wrong driving home on a Saturday night on the expressway as my front wheel made my steering wheel shake and popping sounds when I made left turns. As soon as I felt this I immediately got off the next off ramp and took side streets home. The next day I found a Monroe shop on Main/​Hertel that was open on Sunday and decided to take it there to have them look at my wheel. Well I didn’t make it to the shop that day, because on the way over I accidentally caught a dip/​pothole on the road and my wheel made a awful grinding noise and I quickly pulled over, it looked fine when I got out to look at it, but I tried to go in reverse to back into parking lot to get off the road and my wheel fell off! Luckily, it held up the car in the wheel well as it had turn sideways. I had to call for a tow and eventually got it over to the Main/​Hertel Monroe before they closed. The mechanic knew right away what happened as I found out from him the new ball joint wasn’t installed properly, and was not too happy (as neither was I at this point) with the service done on my car by this Delaware location. What if my wheel fell off on the expressway or a busy intersection??? I could of been seriously hurt or worse killed someone. I won’t be returning to this location ever again!