Tim Horton’s

I live in the neighborhood and visit this place very often, and literally 50% of the time, they mess up the order even though the order is usually just a coffee and two donuts. I kid you not! This place is horrendous when it comes to basic customer service and common courtesy. Rarely do you get a, «Hi, may I help you?» It’s usually just a, «Next.» No, «Thank you, here’s your order,» either. Just a, «Here.» But that is not the problem. The problem is that when you order anything, there is a 50% chance that they will screw up your order, and you will leave in frustration and aggravation. Also, whenever I’m there, there is often someone else standing near the counter fuming while waiting for their order to be fixed. If there was another donut or coffee joint nearby, I would go there, but, unfortunately, this is it. Oh, also, rarely do they apologize for screwing up but instead throw shade at you as if it was your screw up. No more of this for me. I’ll walk ten blocks to another spot instead.

The food was okay, but my meal was not hot at all. The meat seemed «wet»… not greasy or anything, just wet, like it had been boiled or something. The sandwich was so cold, the cheese wasn’t melted. When I asked for a packet of jam for my biscuit, I was told that they’d give me one this time, but next time I’d have to pay 5 cents a packet if I wanted jam. For a company that sells breakfast food, one would think that jam would be a given, but I guess not. Terrible.

Since I live in North Buffalo, this location is close enough to grab a quick breakfast or coffee. I’ve been here several times and usually go through the drive-​thru, but have gone inside a couple of times.
The tables, floors and restrooms are clean and the amount of windows lend to an open and well-​lit atmosphere. The system of ordering and receiving your purchase can be a bit of a mess, when there are more than a handful of customers. The staff always seems to be running around without much order; perhaps this is because of the always popular drive-​thru. Even when busy, the staff remains friendly.
The drive-​thru is generally busy in the morning and during normal «rush-​hour» post work times. Even with a long line, the wait hasn’t been unreasonable. The order is usually ready when you arrive at the window.
Although many Western New Yorkers proclaim their overwhelming love for Tim Horton’s coffee, I am not a fan. I don’t lower my rating because of this, but I prefer other coffee shops coffee. So my rating of their product is based more on their bakery items and other drinks. The food has been hit or miss. I’ve received bagels that were hard as rocks without even being toasted and other items that are generally just stale. But other times can be pretty tasty.
Because of the quality inconsistencies, this is not my first choice for breakfast, but do appreciate that it is served until 5pm every day. Good for a quick breakfast sandwich when running errands or before starting a Buffalo adventure. The egg used in the breakfast sandwich is a yellow patty that does not resemble egg at all with a strange aftertaste. A change to a real egg would be a great improvement.

I’ve been here a few times, it used to be the closest Tim’s to me until they opened up one in the Noco on Kenmore Ave. It’s a nice, spacious Tim’s, with decent service, although sometimes the line can be confusing.
This one can be incredibly busy at times, but they keep things moving.

Very polite staff and believe it or not pretty fast service on a Monday morning! I’m a regular!

There was an unthinkably long line. All the employees seemed to be in training. I was sold, without really knowing it, on a squirt of whipped cream which added $ 0.50 to the bill. I could have gotten half of a Coke from a vending machine for that $ 0.50.
There’s a new card reader here which took myself and three employees to work. Apparently it reads the security chip on the underside of the reader, and then you swipe. It was not, as one employee remarked, because I was trying to use a «flimsy-​ass card.»
But hey, it’s Tim Horton’s, which is a plus despite any and all unpleasantries.

There are usually as many people behind the counter is there are waiting in line if not more but somehow it works. In the age of the extremely overcrowded Tim Hortons this one manages to provide really good service really quickly despite appearing to be constantly mobbed. The only minor drawback to this location is the parking lot which is not the fault of this establishment. sometimes the drive thru line from Delaware Ave stretches down the street which prevents you from pulling in to park. other than that this is a consistent Tim Hortons.

Smiling employees, free decently working wifi, clean tables and lots of power outlets.
Not all Tim Horton’s are created equal. Although it’s becoming more common for ‘em to have wifi; I rarely find one where it works well enough to sit down for a few hours. More often then not, there is only one power outlet that is available to the public. Not here! Abundant power. The coffee is typically standard, lots of people swear by it but I don’t really get it. With cream, it’s good, but I ultimately judge coffee by how much I can enjoy it black… and I wouldn’t drink Tim Horton’s coffee black.
I enjoyed my experience here — coming here to work + refuel after enjoying a lunch buffet next door over at Taj.