Platinum Wireless

When I first moved to Buffalo in 2008, a coworker suggested that I go to Platinum Wireless to purchase my new cell phone. The staff there were very knowledgeable about the different phones and were very friendly. A couple weeks later when my new phone malfunctioned, I called the store and they told me to come in immediately and get a replacement loaner phone. They helped me send my phone away for warranty repairs and made sure that I was satisfied with the service of both the manufacturer AND my provider.
I bought my next phone from Radio Shack because they were closer. I later found out that the VERY expensive phone they sold me (4G) wouldn’t even be useful in Buffalo (no 4G service) AND it cost me extra $$ each month because I had to step up my cell phone plan. Thanks Radio Shack.
After my recent fiasco with cell phone repair (see ES Wireless review AND STAY AWAY), I was researching online for a new phone. Once I thought I found the one I wanted, I called a couple local stores to see if they had them. Most of them were closed or closing. Then I remembered that Platinum Wireless was open late, one of the things I loved about them. I called the store and asked about the phone I had picked out. The employee informed me that their store wasn’t selling that particular phone because there had been a lot of reported problems with it and that it was being recalled for various issues. He told me to come in and talk to him, that he highly recommended the HTC One, which was priced about the same as the phone I had originally called about.
He provided great service, threw in a free Otter case ($ 40 value), and told me if I had ANY problems with the new phone, to just bring it in and they would help me out. He also told me I could bring in the old phone and he would see if the warranty would cover it.
I was very pleased (again) and I’ve learned my lesson. The service here is great, it’s only a little bit out of my way, and I won’t be going anywhere else. Ever. I’m not sure how it was possible for me to forget about such a great place. It won’t happen again.