Sprint Store

3 employees standing around the counter and the only answer to my questions was «sorry dude, we don’t have iPhones»
This is why people shop online, so that the do not have to be insulted by minimum wage flunkies!

I went into this Sprint store before moving to Scotland and was guaranteed by one of the employees that my iPhone 4s would be unlocked in the UK because it was allegedly «illegal» to do it in the US thanks to Verizon Wireless. Which is not true, by the way.
STAY FAR AWAY FROM THIS SPRINT STORE AND SPRINT IN GENERAL. BECAUSE IF IT WASN’T A DELIBERATE AND MANIPULATIVE LIE, THEY ARE COMPLETELY UNINFORMED AT BEST.
This is the beginning of a long string of lies from this organization. My most recent interaction with Sprint was through an online chat service. I only have 5001 characters here so I added the most infuriating parts below of my most recent convo with this terrible company.
WORTH READING…
Me: I moved to Scotland therefore I terminated my Sprint contract. During that process, I was informed that since I would no longer be able to access SPrint’s services from the UK I would not have to pay a termination fee, provided I turn in my iPhone 4s. I asked several people on the phone AND in store about potentially keeping my phone. they all guaranteed that my phone would be unlocked in the UK because it was illegal for them to do it in the US. I was naïve and believed you. I have since learned that Sprint is the ONLY place a SPrint phone can be unlocked properly. I would like my iphone 4s to be unlocked. I based a big part of my new life (communication) on the false information I received from Sprint.
Nyyota H.: Unfortunately we are unable to submit an unlock request for the following reasons:
Policy requires:
1) The device to currently be active on an active Sprint Account for 90 days
2) The account to be at least 90 days old
3) The account not be delinquent
4) The account not be on an Account Spending Limit. (ASL)
Without meeting these requirements we could not unlock the device. The request is sent out Over the Air on the Sprint Network and that is why the device has to be on our network for us to assist.
Me: That wouldn’t have been a problem if you all had just been honest in the first place!
Nyyota H.: Is there anything else I can assist you with?
Me: Why was I given misinformation by mutliple people over multiple days?
Me: If this was a problem that SPrint could resolve
Me: I obviously was discussing this with Sprint while my account was active
Nyyota H.: I do apologize ma’am, but I am unable to assist you with this issue because your device is not on an active Sprint account.
Me: I’d like to speak with someone who can assist me, please
Transferred to this guy…
SWW SeniorBR: No, here is what happens — or system checks to see if the device qualifies and is properly activated on a Active line, we then send a request to apple to have the device unlocked through the update, But in order to have it unlocked — the phone will need service. If there is no service on the phome. you cannot get the unlock update. There is really not much options here. You can get the phone unlocked from a 3^rd party provider you can find on the Internet at this point.
Me: Yeah, those aren’t true unlocks. I know you can no longer update your phone once you do that. Unless there is one in particular you are referring to??? Regardless, I would like to discuss waiving the $ 260 termination fee. The only reason I was willing to pay that is because this phone was guaranteed by Sprint employees to be unlocked in the UK. But NO ONE will touch a sprint phone
SWW SeniorBR: You can talk to our account services department regarding the Early Termination Fee. Their number is 888−211−4727.
Me: Is there an email? I thought i had straightened all of this out a month ago when I moved only to arrive in a totally new place completely screwed over so if I could avoid any additional international charges that would be great
Me: And the third party unlocking agent I can contact that doesn’t prevent the phone from updating in the future you were referring to is called what?
SWW SeniorBR: Unfortunately, they do not have a chat services or email services. Everything will need to be validated over the phone when talking to our Account Services. You would have search the Internet regarding 3^rd party providers that unlock.
Me: Yes and I have. And they aren’t permanent unlocks. But which one were you referring to?
Me: And what is your full name? I have learned my lesson with Sprint and absolutely intend on keeping track of every person I talk to. And that Nyyota H, her full name if you’d please as well
SWW SeniorBR: Steven B. — we do not provide full names. My apologies.
Me: of course not. why would any of you be held accountable for anything you say or do or who you f*** over in the process. thanks for the numbers. good night