Urban Valet Dry Cleaners

I’ve only been here a few times and for someone else. But I found it terrific. Thy know their customers and can greet many by name. They quickly learned I was there for a long time customer.
The goods we have had cleaned, men’s trousers and shirts as well as women’s sweaters, looked great. Pricing was fine.
I went there initially because we got a letter that said something had been left there for a year and they would have to donate it if not picked up. In I went to rescue the item. Since then I’ve been back a few times.
Parking — they have a spot in front which sort of fits two if both are careful about parking. Otherwise street parking.

If you want to have your clothes waiting on the rack when you walk in, because the employees learn you by name and recognize your car, come here. Great service and fair prices. And the place smells like a million bucks.

Terrible! I brought 1 item and they gave it to the wrong person! I had a job interview and I had to go out and get a brand new item. Then when I called and demanded my refund they had the nerve to give me attitude. Do yourself a HUGE favor and go somewhere else.

Unlike many of the other reviewers, I don’t have an extensive history of visiting Urban Valet, and I don’t have a horror story. However, a very expensive Kenneth Cole wool overcoat nearly was a horror story. Thanks to a particularly slushy day and a particularly unlucky tumble, the coat was absolutely covered in salt-​and-​slush stain, the salt-​and-​slush of Buffalo streets in January. Then work hit, and I couldn’t reach a dry cleaning service for two. I was nigh hyperventilating with worry.
I brought my coat down in spite of the reviews I read and picked it up two days later with nary a sign of my misfortune.
The price ($ 12.30) for cleaning of a wool overcoat was reasonable, and Urban Valet is the closest dry cleaning service to my abode. When next I need dry cleaning, I’ll likely take it here.

The only reason this place is getting one star is because there’s no option for zero stars.
I had brought a coat here last winter after spilling coffee on the front. When I picked the coat up, it looked exactly the same as it had when I dropped it off. They charged me a fortune, and they had clearly done nothing. There was a tag on the hanger that read, «Sorry, this was the best we could do.» I did try to call, but there never seems to be a manager available to speak to at this location. As I don’t know too much about dry-​cleaning myself, I let it go.
This week, I took the same coat to another dry cleaner. Keep in mind, this coffee stain has now been sitting for almost a year. It was returned to me in absolute perfect condition and I was charged significantly less.
Now come on. Am I seriously expected to believe Urban Valet did everything they could to remove these stains, when another dry cleaner did so effortlessly? I tried to call again today to get an answer from them, but of course no manager was available. I’d love to hear what excuse they could give me now.
I urge you to PLEASE take your business elsewhere. The location may be convenient, but it is definitely not worth it.

This is a ridiculously expensive dry cleaner. For that price, it is NOT worth it. For a while, I thought a stain on my shirt could not come off. I had taken the same shirt to Urban Valet several times and the stain still remained. That was until I took the shirt to another dry cleaner. Not only did the stain come off, the shirt felt better and cleaner overall. I also paid less.
The only good thing about this place is the location. Hence, the one star.

I was in town for a 3 day business trip, so I brought only one suit. As luck would have it, I spilled red wine on my beige business suit the first night I was in town. UV was not far from where I was staying, so the first thing the next morning I ran to their location and presented my problem. The customer service rep was very polite and understanding. To my relief, and amazement, they were able to completely remove the wine, AND have the suit available for a meeting that afternoon.
Thanks for coming to the rescue and keeping me looking sharp for my meeting…
Mark D.

I’ve been using this dry cleaner for years based solely on convenience. It’s right on my way to work and they have a little drive way perfect for pulling right up to the door and dropping off your clothes.
But I think it’s time I sacrificed convenience for quality.
On more than one occasion I’ve received my clothes with weird creases that just will not go away. I’ve also noticed small spots or other marks that either weren’t there before or were not cleaned properly.
The clincher that is making me dry clean elsewhere: When I picked up my white pants there was a note that said «Sorry, this was the best we could do.» Wait, what? I didn’t have any stains or spots on the pants. so what do you mean it was the best you could do? Did you even dry clean them? I’m confused.

3.5÷5
My husband and I have had several pieces dry cleaned here, mainly wool. I had a wool winter jacket that was stained with basically years of gunk. A big noticeable coffee stain was definitely taken out. One thing I was disappointed about was that dry cleaning didn’t take out the wrinkles/​creases caused by years of wear where the elbows are. Perhaps that’s more for the pressing process, but isn’t that done after dry cleaning always? I figure for the price they charge it would include that?
My husband had his vintage Pendleton wool hunting coat dry cleaned here. He was hunting and basically fell into a muddy river and his coat was totally gunked up. Everything came out but the coat was no longer stiff and thick feeling. The coat now feels thinner and squished like the wool was changed. I did not have that happen with my coat so we both thought it was weird.
Overall: Nothing shrunk, stains/​gunk was removed but the «changing of the wool» makes me hesitant to use this place again for dry cleaning of wool (which the majority of my dry cleaning is). This place is a little more than other places but I appreciate how the clothes don’t smell after you pick them up. (dry cleaning chemical smell)

Last week I brought in a couple jackets to be cleaned, one with a small coffee stain and another with a few dust marks around the shoulder.
After waiting for 5 days to have them cleaned, I had them picked up on Monday to find that all the stains remained and they had been folded and hung nicely to hide this fact.
To make things better, they had placed a tag on the hanger saying «sorry, this was the best we could do.»
I don’t think they even tried… I have had cleaners get wine and even blood out of clothing before. This is a pathetic attempt, and at the cost of $ 30.
I wish there was some way to get my money back and take my clothing to a more experienced establishment. Going here is a waste of time and money.
Stay away.
:-/​

How sad to have such a bad first experience.
I have used this company for many years. They have provided first class service, particularly with delicate fabrics and my husband’s shirts. On the (only) 2 occasions I had a problem, they went out of their way to resolve it quickly. Their pick up and delivery service is totally reliable.
Hope you have talked with them and given them another chance.

Went to this place a few months ago. As I and my girl are trying out the items we had cleaned here we’re noticing several problems. One of her dresses was radically misshaped. One of my shirts was shrunk.
I thought they were a little pricey when I picked my stuff up, but now I realize they’re just terrible. Haven’t gone back to complain yet, but there is no way in hell I’ve ever taking another piece of clothing to them again.
Booo!