Zaxby’s

I have been here numerous times and it gets old waiting 10 – 20 mins for a salad. Today is my last straw. I’m done with this location. I would rather pay $ 2 more for a grilled chicken salad at a restaurant than sit at a drive through window for it. I honestly don’t know how they have 5 stars. Been coming here for 4 years because I work over here and my choices are limited. From now on I will drive farther to wait less!!! I’M DONE! Save yourself the frustration

Every time I come here the bathrooms are filthy and the customer service does not exist. The counters are sticky, the floors are slick, the ice machine doesn’t work, the soda machine is temperamental, and there speaker in the tiny dinning area is loud enough to reach the back row of most stadiums. The older lady behind the counter (owner?) is rude to customers. This was my last time giving them a chance. Three strikes and I am done. Even the food, which they are instructed how to make, seems sloppy. Too many better choices in the area to ever bother with this store again. I love Zaxby’s but from now on I’m going to a different location. Corporate probably should pull the franchise license from these people. This store is giving the company a bad reputation.

I’m a huge fan of zaxabys, but as a regular it was my or at time at this location. I usually don’t expect much of the customer service to any fast food place I go to but this just blew my mind. Miguel was my cashier and he was absolutely the kindest most genuine person there! He went above and beyond to make my visit there amazing. To be honest I’ve never even had such good service at chikfila LOL Miguel seriously is the best and if there’s any reward they could earn for good customer service I sure do hope he gets it. Thank you again Miguel and Zaxbys!

Giving 2 out of 5 stars because the cleanliness of the restaurant was not up to par in the seating area or the drink station area. It was bridging on the boarder line of being disgusting. The customer service was meh compared to other locations I’ve been to. This location is out in the country and it’s sad the zaxbys in the city give friendlier customer service and have cleaner restaurants. I witnessed an employee drop cups on the floor and not throw them away, that was really gross. I tried to take a picture of the cups being kicked around before an employee realized what I was doing but it was too late, they hurried up and picked up the cups. It was still gross some people actually eat ice and their lips will be touching the rim of the cup and perhaps wondering days later why they have a cold sore or some other type of herpes on their mouth smh yep all because your mouth touched a cup that was rolling around on a high traffic floor **gags** overall the food was decent, the customer service was just ok, and the restaurant needed to be cleaned up. Would I come back? NO! which is sad because this is the first bad zaxbys experience I’ve ever had. You have ½ a million dollar homes in this area and you would expect a 5 Star review of this zaxbys location. I would’ve given 3 stars but the cup incident really grossed me out.

I’ve always been a Zaxbys fan and my son lives by their chicken fingers. They have an affordable snack pack, dinners, wings, great salads all made semi –to order so not really fast food but fast enough.
The chicken quality has always been on spot, crunchy, juicy, and love their season salt crinkle fries. Their salads are fresh, several choices of fried, grilled, or all veggie salads that are a meal. Generally in and out fast, just off 985. I have not waited 45 minutes (nor would I) but they do cook most to order so wait time can be longer.

This is the best fast food chicken place. They wont get a complaint from me, I haven’t had any issues with my food or service. I always go hungry and leave full and happy. It’s decently priced and very tasty. Wish they would branch out more around the U. S when I travel so I could get some besides when I’m in GA.

Went through the drive-​thru and ordered a blackened chicken salad, we received a buffalo chicken salad. Of course this was not discovered until we got home, 8 miles down the street. When we called the store about the mistake, we were told by the manager, Erica, that they would exchange the salad but that they would not compensate us a new salad. Why exchange, I hope they are not going to re-​sell the buffalo salad; it’s a loss either way. Because of the restaurant’s error, we had to drive an extra 16 miles in the rain to get the correct order. This is horrible customer service when it is obviously their mistake. Upon exchange of the salad, my husband did not even get an apology from the manager (who knew we were coming back up there) for the inconvenience of the restaurant’s error/​actions. We will never patronize this particular establishment again. By the other reviews of this particular Zaxby’s, there is definitely some improvements needed!

The food would be good if I didn’t get a hair in my plate every time I ordered something. the last three months I’ve ate here twice, both times have going through the drive thru. And then not being able to eat it when I go home. Then having me to go back up there another day and to give me a new plate.
The food is good. But completely loses my appetite when I see hair. Easy fix for them would to just all wear hair nets.

Went through the drive thru about an hour ago & was very disappointed. I ordered a 5 piece buffalo finger w/​blue cheese & a side salad w/​1000 island dressing. Total was $ 8.43. It took me 5 minutes to get home, fingers weren’t even warm & I had no dressing for my salad! One more thing that bothers me immensely, is when they throw the blue cheese/​ranch packets in the box with your chicken fingers. First off it is usually covered in sauce, which makes it really messy to open. Secondly, who knows where that packet has been, or come in contact with & they throw it on top of what your supposed to eat? That has to be against some kind of health standards.

Zaxby’s has THE BEST teriyaki boneless wings!

We don’t have these in Arizona so I wanted to try one for something different. For fast food, it was delicious! The chicken has a very different, very good flavour and wasn’t dry. The fries were thick and seasoned. I wish we had these where I live.