Burbank Union 76

Horrible service — very rude employees — A man named Toros is especially rude. I have gotten gas and snacks here for years but I’m not ever going to spend another penny here. Toros wouldn’t even turn on the air even though I had purchased gas. It’s against the law to charge for air or water when you buy gas and you can file a formal complaint here:

Giving this Gas Station the highest rating as they were quite helpful today. I had an unusual problem with my Bank Card and they let me keep the car there, walk to the Bank and come back with Cash. With their cooperation, there was only a half hour delay — and not several hours if I had to make other arrangements …

Just stopped in to fill up late night and the lady there was as nice as you could ever wish for. Will be coming back again.

Don’t buy gas here. The attendant was rude and wouldn’t turn the air machine on if I didn’t buy gas. So I’m punished because my gas tank is already full but my tires are low.

Stopped here for the first time today and I will never come back! I had to pay cash so I brought my 2 children inside with me to get a treat while paying ahead. Grumpy greeting, glared at my children and I as if we were terrorists and showed absolutely no appreciation for my business. I thought maybe it was some crazy judgement of my children’s behavior (Hey — they were kids in a candy store, right?!?) but after reading the other reviews, I can deduce the owner/​clerk is just a ripe old prick with a grudge on his shoulder and absolutely no customer service skills. I will NEVER be back to this 76. Take your horrid attitude and evil glaring looks and stuff them in a pocket pump, Burbank Union 76 store serviceman.

I don’t expect a lot of customer service when it comes to a gas stations, but this experience was so bad, I felt the need to warn people.
I just had an awful experience here. Their credit card system was down, but instead of suggesting that as a problem, or even being remotely polite about it not working the employee just kept yelling at me, «NO GOOD!!». The employee was SO RUDE, and kept muttering comments under his breath about me, right in front of me! I will NEVER use this gas station again.

The 76 station at the corner of Hollywood Way and Riverside once tried to screw me. I dropped it off for an oil change, and the mechanic told me that he thought he could save my radiator. «It’s all rusted. I can put it up on the rack and show you.» I said, «There’s no way. I have a Ziebart exterior coating.» He said, «What’s that?» (It’s a rustproofing that is commonly used to cars in snowy regions.) I thanked him for the oil change and was later told at the dealership that there was nothing wrong with my radiator. What a bunch of cheats!

Stopped here once just prior to a bike ride that would’ve taken me from Burbank to Sherman Oaks through Hollywood to Silverlake and back. A torturous Sunday afternoon journey better suited for someone less electrolyte-​deprived than I was that day.
I was filling my tire up with air and suddenly, a GUN SHOT! Turns out, it wasn’t a gun, but instead, my tire exploding! Not a single person came out to check on me and make sure that I wasn’t bleeding to death via bullets or tire shrapnel. My friend told me that the guy in the little glass booth didn’t even raise his eyes over his newspaper. For shame. What could possibly have happened to these people to make them so desensitized?

Not wanting to brave the dreaded Pep Boys, I took my car to my within-​walking-​distance 76 for a pesky «Brake Lamp» light alert. The mechanic was friendly and even though he was busy took time to greet me and say he’d be right with me and apologized for the (short) wait. While other places probably would have told me I had some major brake drama, the mechanic just said I had a burnt out bulb and he replaced it… for free! Now that’s good customer service, I’ll be back!