Caliber Collision

My car was recently hit by another driver while it was parked. Since it is an older car, I was afraid that they would total it. The insurance company directed me to Caliber Collision in Burbank.
I must say, this was a different type of body shop experience than I have ever had before. The parking lot is clean, and the reception area is not full of dusty car parts and grouchy, hungover body men. The receptionist, Vanessa was very friendly and helped me arrange a rental car with Enterprise Rental, and they came to pick me up.
The manager who originally looked at my car told me that they could fix it, rather than total it, which put my mind at ease. They had my car for a week, updated me on its progress, and when I got it back it looked better than before. A great experience, and I was barely inconvenienced at all.

I had a very good experience recently at this Caliber location. Everyone, from the friendly ladies at the front desk to the shop repairmen, was so helpful. Everyone I encountered went above and beyond the call of duty to ensure a positive experience for me. My car looks amazing and drives even better! I would definitely recommend them to anyone needing car service!

There were some bumps in the road on the way to getting my car repaired. But in the end, Tom Abbott followed through with the best customer service I have ever received anywhere. He was always professional, honest, and willing to go the extra mile to make me happy. And at the end of the day, isn’t that what matters? The car was restored to new (it was only a month into my lease when I was hit on the freeway by an 18-​wheeler!) and drives and looks GREAT! A shout-​out to Miriam who is another ray of sunshine in an establishment where everyone from front desk to body shop personnel are fantastic.

Caliber collision is good at smooth talking you about how your car will be restored and all these little extras they will throw in free of charge? We will buff out this and that scratch, but when it comes time to deliver, you find that they have done a lot of talk and little walk? They would be better off cutting all the BS and have more respect for adults that can easily read their true intentions for they are not even very subtle about it? I had to take my car back for a second time because of issues with part alignment. Suffices to say that this auto shop and its personnel left a sour taste in my mouth. Stay away from this shop!

Eduardo is reliable and very pleasant to work with. My Prius went in after it was involved in a front end collision that required the entire bumper and driver-​side fender to be replaced. The vehicle was repaired so close to factory specs that I can’t tell the difference. Dark grey metallic paint matches perfectly and the car was returned to me perfectly clean and in near show room condition.
Eduardo is professional, responsive, and is excellent to work with.

This place has exceptional customer service as soon as you call your insurance claim! From the car rental, paper work and the impeccable paint job, which I was worried they weren’t able to match well they NAILED IT! Thank you soooo much Caliber Collision for your service! My car was only a year old and I was super bummed when someone hit and run my car. They made it look brand new and fresh. They also had automated up to date text messages to notify you of their status! This is the place you need to get your car painted for dents or damages! Again thank you!

What a joke this place is. I brought my vehicle here back in April after my Audi A5 was rear ended. Her insurance company, Liberty Mutual, highly recommended them and noted at least there your repairs are guaranteed for life. Sounds good. I brought my vehicle in and it took a week to realize I also needed a special bolt they’d have to order that was needed to attach my bumper to my car. Another week later my car was ready.
Fast forward to August.
My car battery died one day and had AAA jump it and went straight to Keyes Audi in Van Nuys for service. They replaced my battery and the bill was a little over $ 300 for battery and service. Immediately after stopping and trying to start my car again I couldn’t. It was dead. But how can this be? It’s a BRAND NEW battery. Keyes Audi is stumped but determined to find out what could have been the issue. With a car like this and all its computer systems it could be a myriad of things.
When they called to let me know that the reason my new battery had been drained so fast was because of bad auto repair (done by Caliber). You see the battery is located in the back/​trunk area of the vehicle. This is what Keyes wrote on my repair sheet:
«…found bap connection on ground cable where cable mounts to the body had work performed and area around ground mount welded too high causing battery cable to ground to come loose. Area had body work performed by body shop and ground cable bap had been painted over.»
Fortunately at Keyes Audi they knew what they were doing and know what an Audi is supposed to look like and where able to spot it and were kind enough to sand down the welding enough at no charge in hopes this wouldn’t happen again until I was able to bring it back to Caliber collision to have they’re shotty job, they’re guaranteed work, fixed probably. They urged me to do so when seeing this half assed repair.
Since then the guy who had helped me at caliber was no longer there. Hmmm. Wonder why? So I was sent to Juan Diaz. Manager. After speaking with him about all of this he asked me to bring in the vehicle in to fix the terrible job that was done. I thought I was to be leaving my car there and getting a rental because obviously there is something to repair or order. But he was quick to say it would only take 15 minutes to repair and to wait. He took my Keyes paper work and made copies. He apologized for this and offered to reimburse me for the battery and service. Which I didn’t expect but appreciated. 15 minutes later my car «was ready». A worker gave my car back to me and showed me what he did. All he did was spray paint the area black to look like the other correct side. They didn’t sand anything else down. They didn’t try to order whatever would be needed to properly repair from the collision. They pretty much said to themselves, well Keyes fixed it, it starts, so we aren’t going to bother putting anymore work into. We will just throw a reimbursement check at this girl and she’ll go away.
And it worked. But here we are several months later and no check. Left messages for Juan to call me back in regards to the check, last just this Monday and still no returned call. So here we are on Unilocal.My suspicions are the bolt they needed they never used or got but got reimbursed for it by the insurance company directly. As in why was it welded so high. No bolt? So let’s just use a bunch of welding to create a bolt? Either way. The body work done at this place is awful.
All they do is apologize and promise. And both are completely not genuine and shouldn’t have the name Caliber at all.
Bad Unilocal review or eat $ 300? Not smart.

Caliber Collision on Victory is an excellent body shop.
I had some scratches on my car (more than once!), and Nacho (Ignacio) gets them out or 99% out every time with his magic tools and magic technique. Why do I call it magic? Because other body shops had told me that the scratches would not come out without repainting if a fingernail catches the scratch. This is simply not true. .. if you have a guy Nacho do it, he seriously works magic on the scratches and they disappear. There is no other way to explain it! Nacho is «Top Notch!»
Additionally, Juan, the manager, and Yessie at the front are two of the friendliest and most helpful customer service oriented people I have come across at automotive industry service provider type places.
Juan is one of the best managers — Caliber is lucky to have him. In an industry filled with a lot of shady people, he is a rare find. Helpful, honest, and super knowledgable.
Yessie always greets us with a smile and offers a snack and water for us and our son, so he actually loves going there too!
Thank you Juan, Nacho, Yessie and Caliber for getting scratches out of my car several times and taking such good care of your customers!

These guys are the best! Yessi and Chris are knowledgeable, professional and do not waste time. After being in an accident it really goes a long way and means a lot that the people helping you are smiling, friendly and upbeat about your situation. Brought my car in for an evaluation on damage and they were amazing. Took care of everything and I was in and out in less than 30 minutes.

Our insurance company USAA, who we love, recommended these guys bc they are close to my office. I am so impressed — amazing service… Eddie Hernandez and the extremely nice and knowledgable woman at the desk (don’t remember her name) were awesome. They went above and beyond to get me in and out fast and emailed all info as requested. They even helped me get my 3 carseats in and out… and went above and beyond with the service (even detailing my car so it looked like new, arranging pick up and drop off with Enterprise for a seamless experience, gave my kids coloring pages while we waited).
My car looks brand new (they even banged out a few extra dents a bit that weren’t part of the claim). I didn’t spend any extra time waiting… i was able to plan for pick up and drop off and everything was easy and on schedule. I will definitely use them again if I ever need to. Highly recommend!

Worst experience ever! When I arrived to pick up my car at first surprised it was ready quickly, before I was well enough to drive again. At first, I was impressed with the timing but now realize why. They did a half ass job.
First they lost my license plate, which no one could replace but me and on top of that my mom got a ticket while driving my son to school for no front license plate. They admitted to losing the plate but the big inconvenience was having to go to the dmv and also pay for tags! Over $ 200 out of my pocket because of there mistake. I submitted the receipts and still haven’t been reimbursed. This place is full of promises and excuses.
Also, someone backed into my car leaving scratches they Refused to fix it. I was in a head on collision and the front of my car was damaged including the windshield. My insurance covered the glass and had to pull teeth to get them to repair the window. Had to bring the car back because they didn’t order the license plate holder. They are unorganized and sloppy take your car somewhere else.

Absolutely outstanding service!!!
Yesterday I registered my out of state car in California, but one of the screws that attaches my back license plate to the trunk completely rusted itself to the car. I went to my standard dealer, Frontier Toyota, to get it removed but they ended up snapping the head off of the screw. And then they shrugged their shoulders, said there was nothing else they could do, and gave me another shop’s business card at 4:00pm. Raced across Santa Clarita to the shop they recommended and they quoted me $ 100 minimum and said I had to come back the next day at 9am and they MIGHT be able to squeeze me in and they couldn’t guarantee that they could fix the problem. This one little screw was completely screwing me over.
My mom found Caliber Collision online and told me to try them. I gave them a call at 5:00pm yesterday, explained my situation, and they were super helpful over the phone and got me an appointment during my lunch break earlier today.
Came in today and the receptionist was super friendly and quick, filled out some paperwork and was introduced to someone within 5 minutes!
Wilman Medrano Flores was my Service Advisor today and he is fantastic! He tried to remove the screw with vice grips, and when that didn’t work he took out my trunk’s insulation and worked with a mechanic to get the screw shaft out and rethread the hole! Not only that, he installed my new license plates with new screws and I was in and out of Caliber Collision in just over 30 minutes! And they refused to charge me!!!
Just amazing customer service, incredibly kind, professional, and quick! I’m new to Burbank, and I will definitely be coming here next time something breaks on my car. I would recommend this business to anyone!

OUTSTANDING !
WOW ! ! Arthur Martiryan and his team were amazing. From beginning to end I was treated with professionalism, courtesy and exceptional service. My car looks like new.
They even made my getting a rental car a seamless process. And the folks at Enterprise were equally outstanding.
I would highly recommend Caliber Collision to anyone !
Thank you TEAM !

All I can say is WOW! I am exceptionally satisfied with my experience at Caliber Collision in Burbank (at the corner of Victory and Verdugo).
I recently posted a review about a negative experience at a consultation that I had with Victory Auto Body. In stark contrast, I could not be happier with my experience at Caliber Collision. Both places were visited for the same needed repairs to our vehicle.
From an unfortunate driving mishap that involved a chain dragging across our compact SUV, it had several scratches going from the bumper to the hood, fenders and A-​pillars all the way up to the roof line before the sunroof. Many were light, some barely caught a finger nail and very few were deeper that a fingernail definitely went into. There were more than 50 scratches.
I first visited Victory Auto Body, and was told that literally ²⁄₃ of the car needed to be repainted and that was the only way to get rid of the scratches. However, I knew that scratches could be removed with the right techniques, and that the information I received there was not accurate. Accordingly, I went on to my next stop, which was Caliber Collision in Burbank, as referred to me by my dealer. I am so glad I did!
When we got to Caliber, we were greeted with a smile by Yessi at the front desk. The waiting room was clean, organized, and even had popcorn and snacks. Yessi could not be nicer, and even had crayons and things to color for our son (along with popcorn). She is really great!
Juan, the manager came out to look at our car, and said that he felt most, if not all, of the scratches could be polished out. He immediately took our vehicle to have his scratch specialist (Ignacio, or «Nacho») show me what he could do (for free) to see if I would find it satisfactory. Literally, 10 – 15 minutes later, the worst scratch of all on the driver side roof rail was literally 85% improved, and could barely be seen at all. That was the deepest scratch of all, and they made it so you could only see it by looking for it closely. All the other surrounding scratches in that area literally disappeared.
We scheduled an appointment to have all the scratches removed, and the entire car waxed, for a more than fair price — in fact, it was an amazing price.
Juan was one of the coolest, most informed auto body professionals I have ever dealt with. He has been in the business for 30 years, and his knowledge and passion for his work definitely come through. He takes all the time you need to discuss the work with you, and answers all your questions thoroughly. He is a GEM in an industry filled with less than honest people who are just in it to make big insurance payoffs. He truly cares about his customers, and their satisfaction with the work done on their vehicles.
Sure enough, when we picked up our car, all scratches, except only the deepest 2 – 3, were GONE. Those couple that still existed were merely minuscule remnants of what they were prior to be fixed at Caliber — they were about 90% improvement and could barely be seen. The paint was back to being perfect, glossy and smooth. The car was cleaned inside and out, and the tires even had armor-​all on them. They went above and beyond. I could not be happier.
Nacho, who did the work, is seriously like a magician. He takes so much pride in his work and you can tell that he genuinely wants you to be completely satisfied with the results. His work in impeccable. He is super talented in his abilities, and a very nice guy as well!
My experience at Caliber Collision was top notch, and Caliber is LUCKY to have people like Juan and Nacho working for them. They are truly assets to the company. The level of professionalism presented by Juan and Nacho cannot be topped. They understand that making a customer happy is the way a business thrives, and they have certainly made me happy, and I am a picky customer.
I would recommend this location of Caliber Collision without hesitation.

I had such an excellent experience here. Eddie provided excellent customer service. I was communicated with throughout the process very clearly and efficiently. The car looked great and clean when I got it back!

Eddie is just awesome! No question. We had to take our cars to Caliber on multiple occasions and Eddie has always taken excellent care of us.
On one occasion, our insurance company made us take our car to another Caliber location and we were extremely unsatisfied with the work. The car was not repaired properly, parts were missing during the re-​installation, the airbag check light was left on, the paint did not blend properly and there was tape left all over the car. I called Eddie at the Burbank location because of Calibers national warranty and he took care of everything. My wife’s car looks great and we are very happy with the work.
Eddie is extremely responsive and tells you exactly what you should expect throughout the process. Thank you Eddie, Yesi and the rest of the Burbank team.

Do not get Eddie to help you!
First Issue (Mon, Sept 22): I arrived at 3:45PM to get an estimate and waited a few minutes. Eddie came out and we went outside for him to inspect my vehicle. I told him there was a rattling sound and he said he would check that. He also offered to fix some cracks in the paint on the bumper for an extra charge. The cracks were not related to the accident so I wasn’t sure if I wanted to spend extra money. I told Eddie I probably wouldn’t want to pay extra, but if he could tell me how much it is I might be interested. He said he would let me know, but never did and I didn’t inquire. They might have gotten extra $ out of me, but Eddie never told me how much it’d be.
At around 4:15 I followed Eddie back in the office when he noticed a woman sitting in the waiting area. He asked me if I would mind if he just helped her really quickly. Honestly, I worked all day as a high school teacher and commuted 120 miles for work so I did mind, but I told him ‘okay,’ hoping it would be quick like he said. Exactly 30 MINUTES later (I know because I started texting my boyfriend when I sat down and decided to wait 10 more minutes at the 20 minute point), I asked the woman at the front desk if she would mind if I went to the post office and then came back because they would be closing. She told me they could just email me the estimate so I didn’t have to wait after all. I never saw Eddie in those 30 minutes and so I just left.
Second & Third Issues (Tues Sept 30): Eddie called me in the afternoon stating my car might be ready today. He said he’d call back at 5PM to let me know if I needed to pick it up. I was so tired from working that I asked if I could maybe pick it up the next day, but he said it might not work out with my insurance company paying for the rental car one extra day if the car is ready. So, I waited and just after 5PM Eddie called and said it should be all done in 20 minutes. I drove over and they said it would just be a few minutes.
After a few minutes another woman arrived to pick up her car. She also sat down to wait and after about 5 more minutes her car came out. I watched as she got her vehicle, went out to inspect her vehicle, came back in and started talking with the guy who drove her vehicle in.
Then Eddie came out from the back to chitchat with her and the other guy about how wonderful her car looks now. I was sitting there as if I did not exist. I waved to Eddie and asked if my car was coming soon. Eddie looked surprised and gasped and said, oh yes, it’s coming right out right now. Then he went in the back to seemingly get on that.
A few minutes later my vehicle came out and the person who was driving it up said that Eddie was going to be reviewing what they did with my vehicle. Well, Eddie was still inside and I was already annoyed with his treatment of me so I just left.
Shortly after, Eddie called to tell me they still need to finish work on my vehicle. Why did he tell me it was all done just a half an hour or so earlier? I had dropped off my rental car already so I was totally screwed! He said they could come to my home though and that they would make sure to take care of it this week.
Wed Oct 1: I noticed a huge nick in my windshield and have no idea where that came from. I also noticed I’m still missing a hub cap! I called and Eddie said they still need to get me another hub cap and that it had been ordered. He said it would all be taken care of by Friday.
Fri Oct 3: Nobody called or emailed to give me an update…
Sun Oct 5: My radio and clock light would not turn on all day. When I picked up my vehicle the guy who drove my car up told me that they replaced the fuse because they had gone out when they disconnected the battery to perform repairs. I called Caliber, but they were closed.
Mon Oct 6: The radio worked again during my morning commute, but the light that displays the time was dim, then bright, then dim again. It never did that before.
I called and asked when they could finish working on my vehicle since nobody actually took care of this last week as Eddie stated would be done and of course, about the radio. Eddie said they are short-​staffed this week but if I wanted to come in they could take care of it right away. I told Eddie I would be there after work but I decided not to go because my radio was working. I also decided I will use the warranty at another location if need be, because I really don’t want to go back.
Tues Oct 7: I told Eddie that I told my insurance company about this issue and I asked for his manager’s name. NOW Eddie says that they can come to finish repairing my car today.
I cannot believe this company put this job on the back-​burner because they already got paid from my insurance company and returned my vehicle to me! Oh, and it still makes a rattling sound when I drive, go figure.

Everyone here is wonderful! I am so happy and still excited on my 09 Accord that was being repaired here after I was side swiped. My car looks better than ever! Thanks to Eddie and everyone else who made this whole experience easy and stress free. They kept me updated and had my car done before the estimated due date!
Thanks again! You guys rock!

Ask for Gene! He is amazing!!! They are all SO friendly and helpful and not trying to scam you out of any money, I promise!
I first came here after a car accident 6 months ago. My insurance company (Traveler’s) directed me here, and I am so thankful. The whole staff was very friendly and helpful. From the minute I walked in the door, the greeter offered me beverages and snacks and the representatives were quick and knowledgeable. If you get the chance to choose who you work with, go with Gene Ponce! After my accident, he helped set up my rental car and kept me updated with the repair status. He explained how everything was fixed and went as far as to fix another (old) issue on my car.
Jump to 6 months later… burned out brake light and a smashed driver’s side mirror. Both were unrelated, and I thought I could at least fix the mirror on my own. I ordered the part (glass mirror) online for like $ 10. When I got it, I realized it might be harder to fix than I realized. I e-​mailed Gene for an estimate and he told me to swing by any time and he would help me out.
Not only did Gene replace the burned out brake light bulb quickly, he did it for free! He also looked into the replacement mirror I would need, which was estimated to be around $ 100 with tax if I got it from the dealer. Because I didn’t really want to spend that on a mirror, he said he was more than happy to try fixing it with the part I ordered. And he did just that! It looks great and he saved me a ton of money. If for some reason the mirror doesn’t work out, I’m definitely taking it back to him to get the real replacement (but he did such a good job I don’t think I will have to!).
Point is, go here if you have ANY car issues! They will explain your options, what they think is best, and how much it will cost. Again, ask for Gene. Super helpful, so friendly. :) :) :)

So if you can believe you can feel better after someone has damaged your baby (aka your car), caliber collision’s Yesi & Eddie are the perfect people to help you [and your car] on your road to recovery. Trust me.
This morning as I was walking out to my car to head off to work, I noticed a small square paper on my windshield. Of course, me being me, I immediately panicked and thought, «oh shit. I got a parking ticket.» But when I grabbed it, it just had a phone number, once scratched out and then rewritten… the same exact way. But that’s another story, so to keep it short and to keep it from making me mad again, all you need to know is that this lady hit my car, left her number (the 1 thing she did right), argued with me that I shouldn’t call our insurance companies [which my rep heard since I had already called my insurance], tried to tell me that the damage was just «a little paint» from her car, and that she didn’t once apologize.
This is not just a shoutout for Caliber Collision but also for USAA. The representative I was so blessed to have, not only walked me through everything, he actually calmed me down, it was obvious I was ridiculously mad, oops. Literally, 5 minutes after I got off the phone, caliber collision called and asked when I would have time to take it in so the adjuster could take a look. Of course I told Yesi I could go in right then. Next thing I know, 7 minutes later, Eddie was checking out the damage and explaining the process my Suki would go through. He was very thorough and friendly. After walking inside, yesi asked if I would like any popcorn and coffee (and for those of you who know… those two things are on my weakness list lol). She even took her excellent customer service a step further and offered to call enterprise and schedule a rental and for them to pick me up. I was so happy that everything had been handled and very well at that within an hour that I actually forgot the reason I was there. Customer service this excellent deserves to be recognized and I sincerely hope the company realizes how amazing Eddie and Yesi are.