Lexy Couture

It was a horrible experience and an extremely bad idea shopping at this store. I was looking to buy my first pair of boots when I came across this store. It was crowded so I decided to step in, hoping to find something. Lo and behold, I found the perfect pair of boots (or so I thought) and even one of the workers at the store recommended those shoes to me, saying that she possessed the same shoes in a different color. It seemed that everything was fine, till I wore those shoes for the first time outside the store. The shoes were extremely slippery on non-​carpeted surfaces. Despite being extremely careful, I slipped and fell twice — one of the times, almost down the stairs. I immediately took the shoes to the shop and complained that I was not informed that the sole of the shoes would be slippery on normal surfaces. After seeing the boots, the people at the store — the manager and the staff — agreed that it was slippery but blamed me for not checking these pair of shoes on a wooden surface. When I pointed to the girl who recommended me the shoes, she just walked off saying that it wasn’t her fault that we bought the shoes. The manager and the staff were not interested in fixing their mistake, rather were more interested in getting us out of the store. I would not recommend buying anything from here and if you do, make sure that you are able to return it rather than suffer through an injury.

Don’t shop at Lexy Couture. the owner is HORRIBLE! I was buying boots but they were damaged and so the girl that works there not the owner Shirley said she would order another pair. They call me when the new pair arrived there was worse damage than the first one. The girl called Shirley to ask for discount the owner Shirley said no that it’s my problem my fault that I am making it up. The boots have not even left the store.lol. Shirley has zero customer service skills, treats her customers like garbage shame on her!!! Shirley go also learn how to speak English and common human courtesy! Will never shop there again because that lady is mean and cheap and doesn’t care about her customers or even her employees!

I had a very pleasant experience buying shoes for my wedding here. After rejecting the awful selection from Payless and the awful prices from Macy’s, I was just about give up when I walked past this store in the mall. I figured it was a boutique shop with outrageous prices, but decided to take a peek anyway, and I’m so glad I did! The lady working in the store was more than accommodating, She was very quick to answer all of my questions and find me all the shoes I liked in my size. She even put pads in one pair to make it more comfortable. Not only that, but I was amazed by the prices. Nothing here costs over $ 30, no matter how fancy it is. After I settled on a sparkly pair of silver heels, I was amused to look at a similar pair from Macy’s on the way out that cost $ 100 more. I highly recommend this store to anyone looking for cute and affordable shoes.

I just came back from here and had a very satisfying experience. I was getting some shoes for my gf and the manager helped me pick the right size with either of u knowing my gf’s shoe size lol and my gf loves the shoes too. Great service, great prices, and great shoes!!! They are also open late.

THEY SUCK DO NOT SHOP HERE!!!
I bought boots and they were dirty she just cleaned them the store manager said they were fine. I went back home and they were still dirty and damaged!
They wanted to pull the Ill give your store credit. They did not have my size when I went back and wanted me to go back and waste my gas for something they clearly messed up on!
Clearly I do not want to spend more money at this store I want my money back!!!
Do not shop here ! All they care about is money !

*DO NOT APPLY FOR A JOB HERE*
I’d say about a year ago I was at Burbank Town Center hunting for a Job. I was applying everywhere that I could, and Lexy Couture was one of them. I walking into the store and asked for an application. The girl at the front counter told me that they were hiring but they only accepted Resumes. I did not have my resume in hand so I told her I’d return. She then went on to ask me if I knew how to make a resume, and I replied that I would figure it out (Since I did not actually have a resume at the time). She then went into a drawer and pulled out someone’s resume, handed it to me, and said «Here take this one, we’re not hiring this girl anyway.» This resume had ALL this girl’s information on it: Full name, phone number, address, all previous jobs, and all the schools she’d attended. Now that I look back, I should have called the girl to let her know what they did with her information.
I hope that employee has been fired since then, because she could have potentially given that store a great lawsuit.

So I am not normally one to write negative reviews, but I had such an awful experience in this store, it needed to be known. I walked into Lexy Couture last weekend to buy shoes, because well, it’s a shoe store. What I got was an extremely rude and lazy salesgirl:
Me: «Do you have this shoe in size 9?»
Salesgirl: *rolls eyes* «Probably not but I guess I can check.»
The salesgirl proceeds to barely glance at the shoe before disappearing in the back room for over 15 minutes. My friend even cracked a joke about being able to easily rob the place she was gone so long. I’m pretty sure she just sat back there and did nothing.
The girl then came back out with the same annoyed look on her face and said in an apathetic tone that she couldn’t find it. I honestly do not know how this store can pay its rent when the people they hire obviously don’t do their jobs and don’t even care to do their jobs. Never coming back, and i will be sharing this experience by word of mouth as well.
Fail.

Not only the best shoe store in the burbank mall, but the best in town! Lexy has the trendiest shoes at the most affordable prices too… And they always have some kind of promotion going on, unlike the rest of the shoe stores in the mall .Lexy Couture is my favorite shoe store, hands down. Their shoes are like lola shoetique’s but less expensive :) love them!!!