The Floor Center

We had The Floor Center replace the vinyl flooring in our master bathroom. I was a little annoyed that the installers were late, but they’re still worth 5 stars. The in-​store people gave us lots of helpful no-​pressure advice on choosing a pattern and quality, the estimator (Ray) was very professional in recognizing floor problems in our bathroom and coming up with options for fixing them, and the installers did a great job, fixing our floor problems, installing the flooring beautifully, and replacing moldings. They seemed more detail oriented than other people we’ve had work at our home. Everything is laid out symmetrically, which a lot of people probably wouldn’t notice, and they provided a transition molding that matches the oak flooring in the master bedroom (which a previous installer from somewhere else omitted). They could be a little better at communication (e.g., arrival times) but in terms of the work itself they did a terrific job! I would recommend them.

The floor center just did my Kitchen floor. installing the Armstrong Alterna LVT. looks great. Hector did a great job ! He took extra care to get the moldings and trim looking really nice. Ray and his team also replaced my worn out hardwood this summer with vinyl plank flooring. i wanted something more durable with our animals. i thought their prices were very reasonable. also hats off to Robert and William, super nice, very helpful. definitely would recommend.

The Floor Center did a great job installing Armstrong Duality G6130 sheet vinyl in my kitchen, laundry room and bathroom, with only one seam in the doorway between the kitchen and laundry room that is not even visible. They installed oak molding, part stained to match the cabinets and part painted to go with the door jambs & wallpaper. They came back to caulk under all the moldings and between the stove and countertops (per my request).
They also repaired water damage from a previous leak under the kitchen sink (removing, drying, treating and replacing the soaked & mouldy particle board with new plywood), and sealed around the floor under the dishwasher to prevent future water damage in case of a leak. The job was bigger and took longer than expected, but they never complained, and they gladly worked through any issues that came up (I am very picky!).
The flooring and molding look beautiful! They beat the price of their competition by quite a bit as well. William has been very patient and responsive to all my requests, and his installers, Ray & Marco did a great job with the installation!

Great experience! Robert and his team did a phenomenal job. Even after there was a delay due to our first flooring order arriving damaged, The Floor Center pushed to get the job done on time for our move in date. The floors are immaculate — ¾″ solid oak hardwood. Every seam and baseboard is perfectly finished. Their prices were on the higher end, but their work was well worth it! I highly recommend The Floor Center!

We had our old carpet removed and wood floors installed throughout our home. The Floor Center was recommended by friends who had previously used them. We also had the old wood floor and the sub floor removed in order to even out all areas. Robert was very easy to work with when picking out what we wanted and allowing us to take a sample home to see how it would look. Greg was the installer and he did a beautiful job especially next to the fireplace, where it looks like the floor was installed before the fireplace was put in.

I love this store and William and his guys are total professionals! I’ve used them for a building I used to manage and they’ve done two jobs here at my own residence. TOP NOTCH INSTALL! And I love my floors.
Kitty Stallings Burbank

The Floor Center is the greatest. I opted to go to the Floor Center cause of all the great reviews and I was not disappointed. I had new flooring and carpet installed and let me tell you these guys know what they are doing. Knowledgeable beyond words. Robert took the time to show and explain about flooring and help me pick what I needed. I can’t wait for my friends to come see what a fantastic job they did. The price was very fair and the workers were on time and extremely friendly. They worked their hineys off and it shows. Thank you, thank you. Recommending them to all my friends. Planning on having the bedrooms carpeted in the fall. Look forward to using them again. A true Burbank gem.

This is a long overdue review. A year ago we bought a charming fixer-​upper in Burbank — it just needed a little work, we thought. Since then we’ve worked with probably a dozen different contractors, doing kitchens, bathrooms, ceilings, counters, walls, electric, the roof, you name it. It seems to be a law of the universe that contractors (even the good ones!) will take a while to get back to you, play games with the price, and then will find a way to jack up the price by 10% or so while the job is in progress. Seriously, nearly ALL our contractors have done this, and we spent a lot of time researching the good ones.
I say all this to let you know that over the course of several different projects, we’ve NEVER had any of these problems with The Floor Center. William and the other staff at the Floor Center have been been awesome to work with. We’ve done several projects with them: refinishing/​fixing our 1947 wood floors, installing blinds, retiling the kitchen, installing new baseboard. Throughout all those projects, they’ve given us reasonable quotes and stuck to them, done excellent work in a timely fashion, and stood behind it.
Seriously, it’s hard to say enough good things. While refinishing our floors, the kitchen flooded (not their fault) and warped some of our new flooring; William worked hard to save it, including loaning us some equipment, and it didn’t increase the cost at all. Recently they refinished a section of flooring they’d initially done over a year prior, just because it wasn’t aging as well as it should have, at no cost. They work around our schedule (including the needs of our infant son), and they care about the details.
We will happily use The Floor Center for anything we can. I just wish the other contractors we’ve had to deal with were as good!

I’ve been meaning to write this review for a while — my husband found this store thanks to Unilocal last fall when we started renovating our new house.
The reason we initially came here was because of the photos of all the flooring samples — way more than any other store we had been to at that point. The showroom did not disappoint — we finally found what we were looking for — a gray wash engineered wood. The price was a little steeper than we were looking to spend, but Robert worked with his supplier and helped us get it down a bit — which helped us decide that this was the way to go.
We are SO happy with our «St. Laurent» flooring from LM. It is exactly what we were looking for — fresh/​modern and incredibly good for people with dogs/​kids because it doesn’t show wear and tear very easily. (See photo)

William went above and beyond to show us every possible sample we might like, and we were able to choose a flooring that we loved. Installation went very well and it looks gorgeous. Thank you guys! Would recommend to anyone.

Wow! What a great company and outstanding customer service!
This review is based on my interaction with William and everyone who has responded to my emails and phone calls. At the end, the contractor we use to renovate the newly bought condo out beat the quote William provided, but if not because I’m in such tight budget, I would stick with the Floor Center for sure.
Here is why:
1) William looks like a Rock star and he really rocks in this business. He showed up ontime and was able to give me a quote right on the spot that out beat two other companies’ quote (including Home Depot) Knowledgable, responsive and professional.
2) he was honest and upfront with me with the kind of quality of work and material the floor company uses and won’t use anything cheap, so he showed me the price point and supplier’ website. (which I like and respect, it is weight better than contractor promised you a good price but bring you cheap laminate that is not gonna hold up.)
3) after he has helped us picked out the materials and «ordered» = (Time invested), this horrible person, me, has to call him and tell him that my existing contractor who is remodeling my new home willing to match the material I choose from Floor Center and quote me even lower, William graciously told me that it is okay that I have to choose them over the flooring center, he still has time to cancel the materials ordered.
4) the fact that I feel horrible to cancel two to three days before the job supposed to start and he was willing to put my best interest first not and not making me feel bad about it. I am thankful.
5) my next house, I will for sure to use the floor center.

We were moving into a new home and wanted the carpets and hardwood refinishing work complete before the movers arrive. The Floorcenter was the only company able to guarantee completion of the job under such strict timelines. We had also requested wool carpets and memory foam padding that require a special order, which made our short timelines even harder to meet. But William was very organized and told us upfront what we need to do to make this to happen. His guys started work immediately, worked through the weekend, and within 5 days everything was done! We now have beautiful wool carpets and hardwood floors and best of all, everything was done before the movers arrived!
After settling in, we contacted William once more because we needed to replace the vinyl floors in our laundry room with tile. Unbeknownst to us, there were actually TWO layers of tiles underneath the vinyl, which made stripping out the existing floor even more difficult. No matter, the Floorcenter came through and now we have beautiful floors in the laundry room to go with the rest of the house!

Very disrespectful and did not answer my voicemails after numerous attempts to get a hold of William for poor job on floors. I would never use again. His guys said we damaged the floors when we did did a walk through of the house. I called William to discuss the issue numerous times and he never called me back. Don’t use this person. Tells you want you want to hear but never follows through on his workmanship!

My husband and I had a wonderful experience with the Floor Center! After going to two other flooring shops with little selection and guidance from the staff we tried the floor center and were floored! They had great customer service and a knowledgeable staff that was able to find us exactly what we were looking for. They had the best selection in town. The guy who came to the house to do the stair runner install was friendly, knowledgable, patient and helpful. I highly recommend this company!

We recently bought a house and had a hole in the laminate flooring where a heater or something had previously been. It was only about 2′ x 2′ and we had matching pieces of the flooring, but because it’s an old type of laminate it was not the easiest repair job. I called several flooring companies and most of them wouldn’t even return my calls after they saw photos of the floor, and no other company would even give me a quote.
The Floor Center was extremely helpful and they looked at the photos I sent, asked a lot of questions, came to check it out, and then send a flooring installer. The installer worked quickly and did a fantastic job, and he paid a lot of attention to detail and was quite a perfectionist. The floor looks really nice, even my family couldn’t tell where the hole had been. Highly recommend.

I worked with William at the Floor Center and had a great experience. The Floor Center quote for carpeting one area (staircase and landing) came in around $ 200 less than the next closest quote (a shop in nearby Studio City), for the exact same carpeting.
I placed my deposit, then a couple of days later I decided to add another area (11×16 bedroom). He immediately added the second order without requesting any additional deposit, gave me a small installation discount, and both areas were installed just over one week later (exactly as promised) — and both look beautiful. Final payment was super simple — they accepted payment of the balance by phone. The Floor Center is fair, easy to work with, prompt, and they quality service. I’d recommend this company to anyone.

The floor center did a great job with replacing the floors in one of our rooms. They had previously installed floors in the other two bedrooms for the previous owners. They did a great job matching the floors and installing for us. We would surely use them again.

I must look like a total bimbo… or maybe I got singled out because I am a girl.
I had been doing a lot of research regarding replacing my vinyl floors. I was looking for a place where I could get the materials along with installation. I called before I came in to save some time. I talked to Robert, I was asking him pricing for both materials and installation. He seemed like a nice enough guy, honest, etc… so I made the trip down to The Floor Center.
When I got there… oh boy. Curse word, curse word, curse word.
I picked out some flooring that was going to cost me just around $ 200. Fine, nice for what I was looking for, I was willing to spend it. He told me how much he was looking for installation as well… a little more than what I orignally wanted to spend, but fine.
I had just under 12 sq yards… kitchen and bath… it is a small house, in total under 500 sq feet.
BUT THEN…
I was getting a $ 75 charge for this,
a $ 75 charge for that
a $ 300 charge for ripping up the old vinyl
$ 75 to move the fridge (fridges have wheels… whats the big issue)
$ 75 to move the stove
&75 to move the toilet
$ 170 for the plastic linoleum molding
$ 280 for sanding down the floors
then he said, «hmmmm what else? this seems too cheap for a kitchen and bath»
I was in shock, I felt totally and completely stupid…
He had me at almost $ 900 for labor for some materials that were only going to cost me $ 180.
I walked out and drove away.
What a complete rip off. I would never waste my time going back, and I definitely wouldnt waste my time referring anyone to them.

Floor Center promptly and swiftly resolved any left over issues. Our floors look fantastic and we couldn’t be happier.
My dad had serious issue with the way the jobsite had been left, but once Robert and Jason were notified, they took care of it in less than 24 hours.

Robert at The Floor Center is a super star. He always called back if he was not in the office and always sent info asap.
I wasn’t exactly sure what work I would need in my kitchen. Robert was so pleasant and patient, he gave me three different quotes and breakdowns of the work. Then he was able to squeeze me into his schedule and came on a Saturday which was perfect for my schedule.
Dave came to do the work and he was polite, tidy and did a great job. He would come and go between coats but always returned right on time.
Our floors are 101 year old Douglas Fir original floor that were buried under many layers of linoleum and sub floor. Now they are the star of the kitchen!