Public Storage

Areil, was a great help. Helped me with my needs and honored my reservation price. Very helpful.

I reserved a space online, and within two minutes Laura called to arrange a time to come in. She was friendly and accommodating. When I arrived to fill out the paperwork, she was just as pleasant in person. I could not have asked for better customer service. We talked about Jerry who used to be a PS employee. It is so refreshing to deal with a class outfit in this world of rudeness and poor service.
The space I rented had a special deal attached and it was honored. No bait & switch.

I had just purchased some kitchen cabinets and appliances and was told by the kitchen seller I only needed a 10′ x10’ storage unit for the merchandise. I went online and reserved a 10′ x 10′ unit at the 17 800 Des Moines Memorial Drive facility with no problem. A few minutes later Laura at PS called me to let me know I could come down the same day to fill out the storage unit rental forms and look at the unit. That way I could bring my cabinets in the next day with no delay. Upon my arrival Laura showed me the available unit and provided me the necessary paper work very efficiently and professionally. She even walked back out again with me to the unit with me so I could take a measurement of the unit’s door frame.
The next day when my movers loaded up the cabinets they informed me that there was very little chance of the cabinets fitting into a 10′ x 10′ unit. I immediately called Laura who was very helpful and was able to locate another unit on her premises that was 10×12′. Unfortunately when my movers arrived and checked the 10′ x 12′ unit they determined it was also too small. I was stressed out, since I had already paid for the 10′ x 10′ unit, signed a rental contract, and had the movers standing around waiting for a place to unload. I asked Laura for her help in immediately finding a 10′ x 15′ unit offsite, since she had none available onsite. Laura calmly and immediately contacted a PS within a mile of her facility, determined they had a 10′ x 15′ unit and reserved it for me. She also talked to her supervisor and provided me an almost full refund of the monies I had paid out for 10′ x10’ storage unit. I was very happy with Laura’s professionalism and the extra time she took to help me out of a jam! Thanks Laura! If I need a storage unit in the future I will start my search by calling Laura!

I am SO disappointed in this place.
They have raised my rate at least 4 times in the last year so it is now almost double what I signed on for.
They NEVER have the $ 1 deal they advertise. EVERY time I go in, they are telling a customer no, we don’t have any of those and they offer other «deals» that is BAIT AND SWITCH!
I have needed a repair to my light for OVER a year! The one time a repairman came to «repair» it, he rearranged the front so that when I opened it, a pile of heavy topsiturvy boxes fell on me and they blew off my injury.
The latest CRAP that finally inspired my review is that I called yesterday and tried to get information from Ariel. She was less than forthcoming, completely uncooperative, and a total disappointment. After my 1^st call to leave a message before they opened that was not returned by an hour later (when they had been open for ½ hour), I called again. That was the ONLY time I was able to get her on the phone. 9 more calls! You cannot tell me that she was unavailable each of those times. I am thinking caller id and ignoring a customer you do not want to help is the reason… When I went in personally 3 hours later I stood there and waited for her to finish with another customer… I called her just to see… she looked at the phone and did not answer it. TWICE.
To top it off… when she realized who I was; even though I had waited for 15 minutes, she proceeded to help another customer who had JUST arrived instead of me, making me wait even longer despite being visably disabled with a cane!
FAILFAILFAIL
I cannot WAIT to move out and would have done so months ago if they did not load me up constantly with fees and price increases.

I live out of state and have been renting a unit for five years. I was in town for a convention, so I thought I’d swing by to check on things and to search through a couple of boxes for a couple of items. I forgot to bring my access codes, not to mention my unit number or any other significant details. Laura was incredibly helpful. She quickly confirmed my identity and then provided me with all of the necessary information. Fortunately, I had bought the key to the padlock of the storage locker with me. Everything was in order. But more importantly, Laura’s wonderful attitude made a potentially stressful situation nothing more than a minor hiccup. Kudos to the staff of Public Storage.

I’ve been at this property for over a decade, back when it was Shurgard. I just talked to Laura about my lights being out. It is temporary, to my relief.
I’ve not had any problems here. In fact, things have improved. They painted all the walls and garage doors and opened the public bathroom… and repaired it when it was damaged. They replaced the entrance key boxes although I wish the volume was louder on the entrance one. All in all, its been swell… which is why I am still there.

Linda was very nice and helpful. Just signed up today for a unit. Units appear clean and nice.

We have used this storage location for over 7 years and during the past two years we have seen a noticeable decline in customer service, cleanliness, safety and facility maintenance. Our units have become rat infested (even though we have no food stored at all), we have had our unit broken into, and currently we have a major water problem when it rains (which it does a lot here in Seattle). The district manager, Channel Bennet has refused to provide prompt repair or any type of compensation for our latest water problems. Public Storage is a huge company that does not seem to care about individual customers at the management level. Nor are they investing in keeping this facility clean, or safe for our storage needs as they promise. There are better options in the immediate area and we will be moving to one of them shortly.

We had a storage unit here for two years. About every six months they raise the rates. Customer service is poorly lacking. We would visit the unit every 6 – 7 months and there was always new rat poison boxes in our unit.