Cold Stone Creamery

Just okay. Typical Cold Stone. Bathroom could have been cleaner.

The Icecream flavor at this location gone downhill! It all tastes the same. Cheesecake tastes like banana like coconut. Cold stone used to be so good I don’t know what this place did! Second of all one of the owners who always wears a baseball cap seems really weird with children! Stay away from him!

Let’s be clear: this place is not for folks who just want an ice cream cone on a hot day. It is all gimmick and little payoff.
It was a hot day and I felt like getting an ice cream cone for my walk home. I went in and immediately was confused by the high prices (the small size was over $ 4), but I was already there so I figured what the heck. I asked for a small ice cream with a regular cone and sprinkles (the sign said waffle cones were an extra dollar and I didn’t want a waffle cone anyway). When I got my ice cream it was in a waffle cone and the sprinkles were mixed into the ice cream instead of on top (not my choice, but I realized that’s how they do things here). When the cashier rung it up my total was $ 5.80 which surprised me as the sign said $ 4 and some change for a small. I asked her about it and she said the cone was extra. Apparently they have no regular sized cones, only waffle cones for which they make you pay extra. She included a spoon, the reason for that was apparent when I realized the ice cream was impossible to eat without it. The whole point of the cone was so that I WOULDN’T have to use a spoon.
(Also, I saw a kid with the small cup size that you would pay $ 4+ for and was frankly appalled that they could get away with charging so much for so little. Complete ripoff.)
Long story short, the ice cream was sickeningly sweet, the sprinkles blended in so much you couldn’t even tell they were there, the cone disintegrated quickly leaving a drippy, sticky mess. This was 100% not the experience I wanted… and I paid almost $ 6 for it. Will not be back.

So we went after there was a bad storm around 930 and although their power had gone out they made sure to still get us ice cream! thanks to Laura, she was so sweet and so great! it was my first outing after I had my daughter and she totally made it worth it !!

It has come to my attention from a reputable source that this particular location has extremely shady business practices. They said something about the owner of this particular franchise recycling contents located within the trash containers.
Recycling sounds good right? Very environmentally friendly of the dude?
Not so… because ‘recycling’ in this instance was washing spoons and ice cream containers for reuse on unsuspecting customers that only want a delicious treat… not the potential for food borne illnesses.

Dear Cold Stone, it’s not you it’s me. Your store is clean and the service is friendly but I just don’t care for your ice cream.

What can I say? I miss the good old times when you walk in and the staff greets you with cheerful smile, and as annoying as it might be sometimes, I miss them singing. Whatever happened to that?
I remember getting large servings for such a low price… I used to love getting root beer float before they discontinued…
I feel like ColdStone isn’t what it used to be. It feels to me like their level of attentiveness and achieving customer satisfaction has been lowered a bit. Or, perhaps it’s just this store alone that has made me feel this way. This store just happens to be located nearest me and I haven’t gone to any others in a long time.
Anyways, service was 3 stars at best and the ice cream… What can I say? Fruits that were added tasted so frozen, it was awful.

Yummy yummy yummy :) We mixed the Dark Chocolate and French Vanilla ice cream with walnuts and I spent a satisfied night curled up with a red box from right outside.
The service was a bit too attentive. The little girl stared at us kind of intensely while we decided.
I don’t think I’ll be back for a while. It’s quite expensive. It’s about $ 6 for their smallest size. Grocery store ice cream is just as good on sale ;)

So far so good. I have also bought ice cream cakes (with the red velvet cakes) from here and brought them as a gift to different parties. Also I have tried a variety of flavors, although I stick to my traditional strawberry with strawberries inside. The quality of the ice creams have so far been excellent.

I will give it two stars because the ice cream was as great as you’d come to expect at Stone Cold. However the service was lazy, and really below standards. They mixed my order lazy, and really screwed up the special order. This is based on how I’ve received the same order at many other locations. I’m normally not this picky on ice cream, but if I’m going to drop $ 20 on an ice cream outting, I do expect some elbow grease to earn the money. I do plan to return hoping it was just a bad night, it’s too close to my house, they have to get better!

The store was clean & we were greeted when we came in… from there, all down hill
The girl had no problems giving me samples, and being my undeciscive self, we let some other parties go in front of us so the guy started helping us. He has the personality of a broom stick. I settled on old faithful, Raspberry sherbet with cocoanut and hubby got the new Apple Pie A La Mode. My mis in was dumped and not mixed, my cup not runneth over, like I am used to, and hubby asked about the caramel sauce and the employee curtly told us that is was not caramel sauce, it was an apple pie sauce that was «by the recipe that his manager gives him and he can’t do anything about it» So… curse us for question one… This thing is also VERY SMALL… so if you don’t have a problem with all things tiny… carry on… Then, we get an individual ice crean to go and get to the register, he hands us a receipt to sign, hubby asks about signing, because it is abnormal for under $ 25 to sign… and he states… in quite an firm voice… «This is a legal and binding contract between you and our company allowing us to debit the money from your bank account so it does in fact need your legal signature!» Whoa little lawyer to be on our hands here… Daddy must be a judge or something… So we took our over priced ice cream and ate it at home… and they didn’t even say have a nice night!
However, they do offer a 10% Military discount…

This is the worst Cold Stone I have been to. The kids working in here, and I mean kids had the personallity of a stale cracker. They were polite, but oh my do they need to loosen up a bit and relax. That being said, I ordered some apple pie a la mode item they had and although delicious, I received the tiny little apple pie topped with the smallest scoop of ice cream I think I have ever received. This item was $ 6 and was tiny. Although Cold Stone is deliciousness in a cup (or cone), it has become so over priced I do not forsee myself returning. Especially with the drones they have working here.

RUDE customer service and OVERPRICED
My husband and 5 year-​old son went to the Burke Cold Stone on 5÷15÷2013 to buy an ice cream birthday cake for me. As they were just beginning to look at the different ice cream cake types in the case (with the door open to see better), the manager/​owner lady began asking my husband what he was doing, if he needed help and so on. He told her he didn’t need help and that he was looking. She proceeded to stand extremely close to him and wouldn’t move so he could shop. Again, he told her he didn’t need help, she stood there anyway.
As he was trying to see the different cake types and flavors, she told him the cakes will melt if the door remains open and proceeded closed the door to the freezer case he was looking in. My husband stopped looking and told her (in front of our son and the other customers) that he was not going to give rude people his business and that he would buy a cake elsewhere. He and our son left and 2 other customers followed.
One of the customers (who left behind him) told him the manager/​owner is always like that. Immediately following that, my husband went to Dairy Queen, received MUCH better customer service, a nice looking and delicious ice cream cake for a fraction of the price. We have been to other Cold Stones and neither of us has never been treated that way. After today, I doubt we’ll return to overpriced Cold Stone — and without a doubt, we will not ever be in the Burke Cold Stone Creamery.
I also wrote to Cold Stone Creamery corporate about this matter.

I’ve come here a few times… ordered cakes, gotten ice cream, purchased the sandwiches. Convenient location for Burke residents, with prices slightly lower than the Fair Oaks Mall location.