Paper Caper

Customer service here is absolutely awful. A heavy set lady that works there gave me the dirty look for no reason. I felt really uncomfortable and left. I recommended you to spend your $ at Papyrus, like I did.

Very disappointed. We were quoted one price and when we went in to pick up it was significantly higher.
Even after I called to speak to manager, they did not honor the original pricing. This was a simple inhouse order but we just opened a business in Burlingame and will be needing various custom printing but we will find another merchant who stands behind their word.
Unprofessional and very poor customer service.

Don’t waste your time. They have great stationary and lots of wedding invitations options but don’t bother going through them for your wedding invites unless you start working on them literally the second you get engaged. Terrible customer service, take weeks to respond and it’s only because you followed up with them. No sense of urgency on something that is so time sensitive, like your invites. Lots of empty promises here. Say they’ll have something for you by a given time, then you don’t hear from them for weeks and they’ll blame it on the vendors or because they were swamped, but still don’t deliver even after that. I would expect better customer service from a business that is suffering from all the online invite competitors. We ended up being forced to go somewhere.

This place is great, all kinds of cool items not just stationary. Great gift shop as well. Plus it’s locally owned!

A friend of mine got their wedding invitations from here and even though they got the spelling and shipping wrong, I tried to give them the benefit of the doubt and seek them for our invites.
We walked in, which is a small walk way so I didn’t think anything of it when no one said hello. We continued to the back where wedding invitations are held and my fiancé and I stood there for 5 – 10 minutes hoping to get serviced… not only did we just stand there like waiting ducks, 4 associates (including the owner) walked right by us without a word. Yes there were other people in the store but it was 1 couple paying at the register.
So disappointed by a local business so close to us seeing as wedding invitations are hard to find nearby. On the plus side, we got to work with the people at Papyrus and Paper Source and they were beyond helpful.
Don’t waste your time, go to the other invitation locations and walk out happy

The worst customer service i have seen on Burlingame Ave.
I went in today with my gorgeous fiancé looking to splurge
on some wedding invitations… ALL FOUR employees including
the OWNER was there, we walked right by them, they were NOT
helping anyone and ignored us completely for over 5 minutes…
We left and spent 5k at Papyrus on some epic stuff. Cheers.

Went in last week to get some invites for my daughter’s 2^nd birthday. I don’t remember the lady name. But as soon as walked in she greeted me, and took to where she helped me pick out the invites and she helped me with the working. The invites were perfect and they were ready in 2 days. Will definitely be coming back!

Had to change my review based on a few things! We had our wedding invitations done by them about 1 ½ years ago… they did a great job, so I decided to go back! Had them address my shower envelopes just recently! Picked them up and didn’t know there was an extra charge to put the return address on the back. No one informed me of that, I was told just one charge! Just from addressing 25 envelopes front and back separate charge it came to.$ 80.25 I was suspicious when the owner asked if I wanted to just keep the credit card receipt and not the one with the detailed costs. If I was informed of the extra charges up front I would have addressed 25 evelopes myself! Lol. I don’t think this is how you should treat repeat customers or in fact any customers! My husband said well guess we won’t be going back!

I love to support these guys. They are so helpful, friendly and informative. They totally helped me stay in my budget by offering valid, thoughtful suggestions and advice. Always a pleasure to support a local business too. They have a great selection of cards, stationary and doodads.

I randomly walked into this shop while waiting to pick someone up from SFO, and what was supposed to be window shopping turned into me buying everything I’ve ever wanted!
I love cards and stationary, but this place takes it to another level. There are party supplies, custom invitations, knock knacks. What I stumbled upon was the cute party supplies like napkins and cards, and the SPARKLERS. I’ve been wanting them forever but never knew where to buy them and didn’t really trust anything online. Lets just say the $ 60 I spent made my tiny wedding so cute and memorable.
The ladies there were also very nice and helpful even though I found everything I needed in 5 minutes then ran out before I could spend more money.

Nice selection of reasonably priced invitations. Excellent customer service. Timely delivery. Very happy with the entire experience.

There are certain things that should be left to a intimate personal setting and done with a team that has been doing it for years… I know as my family and I always use them… and that is ordering invites for your special occasions as they are usually the first impression to the start of a successful event! I love Paper Caper as they are currently in the know of the trends-​for instance I am doing my wedding invitations with them and was politely informed that if I WAIT until after they come back from a show that they would be current on what is going for the upcoming wedding season! As a pretty picky bride and obsessed with style me pretty etc this is what I want… Also, you would be surprised the ideas I have bounced off with staff and that they were able to help with ideas even if it meant not buying their paper goods but leading a direction-​this to me screams ppl who care… This Unilocal is long overdue and I am happy to say that I found my invites for every special memory past, present, and future at paper caper… also learned supporting your small businesses is the best way to go… as ppl always tend to be more attentive and appreciate you coming thru-​ALSO Pricing here is what you make of it… yes, if you want high end you got it… and if you are like me you are on a budget you got that too but I have never felt cheated just because I couldn’t spend a grip-​good work paper caper team!

I live in San Francisco and drive to Paper Caper in Burlingame for my printed invitations. This place is worth the trip. Great selection of unique invitations. Tina is awesome to work with. Very detailed oriented, offered helpful suggestions and extremely patient. I’m thrilled with my invitations.

While they have an extensive selection — buyer beware. I tried to work with them on a special item for my wedding, and before I knew it, I ended up with a stack of $ 50 index cards. We were supposed to receive a proof and an estimate, and instead, they placed an order for special stock without my ok. I am out $ 50 for nothing.

‘Tis the season of sending holiday greetings in the mail. Forget e-​cards or FB posts, show your love for family and friends by making the effort to sign something, buy a stamp and throw that bad boy in a post office box.
If you forgot to wish someone a Happy Chanukah or Merry Kwanza, now’s the time for New Year’s cards… which Paper Caper has in abundance. They also offer personalized stationery and invitations, with helpful salespeople who will be glad to offer their expertise.
Sent my Aunt and Uncle the most adorable Christmas card from here and they called yesterday to say how much they liked it. It cost about $ 5, which is on the pricey end, but it was pretty unique and a once-​a-​year sort of thing.

I walked into this store looking for invitations and specific invitation-​type paper however I didn’t find any maybe because when I entered, I was not greeted nor acknowledged throughout my entire 10-​minute visit.
Even as I ventured into the back towards the books of invitations, the employees did not try to help or offer their assistance at all, even when i obviously seemed a little lost as a first-​timer at this store and not knowing where to turn. Therefore I did not find out whether they had what I was looking for, nor did I care at this point.
I guess they have better things to do than sell their products to customers.

I came here twice to look at wedding invitations. The first time an older lady smiled at me and told me that all their wedding stuff was in the back, so I head back there and start looking around and wait and wait and wait. I was not acknowledged at all.
I came in yesterday and it was worse. Not only was I not acknowledged I was looked through, as if I wasn’t even there. There were plenty of sales people helping everyone else, but I couldn’t get a smile, nod, an «I’ll be right with you». I don’t expect them to drop what they’re doing to help me but a smile would have been nice.
With all the invitation websites you think they would have better customer service.

I had a great experience with both Janelle & Tina.
I came in to look at wedding invitations (first time) and Janelle was super helpful. She really took the time to listen to what I was looking for and helped me sort through the books and eventually, helped me find something that didn’t break the bank.
When I came back to actually seal the deal, Tina was wonderful. I loved her energy! She was also super knowledgeable and very patient as I figured out exactly how to work everything. I really appreciated her help!
Also, I’ll add that they have a really big selection. The people that work there have been working there for years — they know what they are doing.

This is my idea of good customer service:
Don’t hover over me while I’m browing/​shopping (see Aveda review) but when I need some assistance, you are readily available, friendly, and helpful. Paper Caper was spot on when I came in to order some stationery. Quick, efficient, and appropriately helpful.
One star off for steep prices, but it is downtown Burlingame, and most cheapskates probably aren’t ordering personalized stationery anyway.

Kim was very helpful and sweet, I’d give her 5 stars.
The rest of the associates are condescending and rude.
My invitations arrived late and the store was unappologetic and unaccommodating. The store needs to take responsibility for the performance of their vendors.
They kept insisting that it wasn’t a big deal and even implied that it was my fault. I paid over $ 2k for paper. You’d think they’d be a little more helpful. That’s no way to run a business.