Perfect Details

Perfect Details was amazing after I lost a sentimental bracelet that I could not find anywhere. They ordered it directly from the vendor for me and kept following up over the months it took for the vendor to fill the order. Extremely helpful and great customer service and selection.

On several occasions I have stopped by Perfect Details’ showroom with my new outfits and have left with jewelry that I love and get innumerable compliments on. So as their specialty is bridal jewelry, when my niece got engaged I knew exactly where to go to get her a gift. I had her email Rachel a picture of her dress. Rachel had several earrings selected for me to look at. Difficult decision… made my selection and my niece just loves them.

Lisa is amazing! I made an appointment with her this evening to look at necklaces for my wedding gown. She spent almost 2 hours with me discussing what styles would look best, showing me necklaces, and finding other options online.
She had a lot of great ideas about what styles would and wouldn’t work with my dress. She also had insight into customizations that the jewelry designers could do (eg. changing the setting from silver to gold for a crystal chain I liked, changing colors, swapping out stone size, etc). Incredibly helpful and insightful.
We have it narrowed down to a couple of necklaces that I’m going to sleep on to decide. Amazing customer service!

Lisa to the rescue! I had nothing but a great experience at Lisa’s store. I was in search of a last minute gift of Sorelli jewelry. I went to local Nordstrom but it turned out they stopped carrying Sorelli. There was no other local store that I could find to purchase the jewelry I was looking for. I went searching on Google and somehow landed on Lisa’s website. I called her and she was very helpful over the phone. She accmodated my busy schedule snd we made appointment to meet at her store.
The next day I met Lisa at her small store and got personal service that’s hard to find these days. She showed me several Sorelli sets –her collection is much bigger and diverse than what even Nordstrom used to carry. I ended up buying two necklaces and set of earrings –all at a great price. Not to mention the gifts were a major hit!
Based on my experience, I would definitely be back at her store in future!

I was so happy to learn about the showroom. I was inspired to purchase another necklace for my wedding that I would otherwise would not have. Lisa is friendly, helpful, and made my shopping experience pleasant. She has quite a variety to choose from (for different budgets as well) and tons of sparkle :) check her out and subscribe to her emails.

DO NOT PURCHASE ANYTHING FROM THIS PLACE!!! Unless you like cheap glass crap for $ 165 and a bad, unrealistic 10-​day return policy. I am out $ 165, but you don’t need to be! Go somewhere else for your big event!!!

My original review is from a year ago. I don’t know why it says 22 days ago. The owner has messaged me and says they didn’t know the order was wrong until it went out, but that’s not what I was told when I called. I was told they only had one of the pair I ordered, they were broken, so they decided to send me different ones. Apparently the different earrings were more expensive and NO I was not charged for the more expensive pair I never ordered, but I WAS charged for the original pair I never received. Eventually after shipping back the pair I didn’t order I was refunded in full. Again– not sure why this shows as a new review, but figured I could add details since the owner is stating they never knew that the wrong ones were sent until I called. That is a TOTALLY different story then what they said when I did call.

I love the selection and quality of jewelry, shoes, clutches and everything else at Perfect Details. Everything is really beautiful and unique and Lisa has all the different kinds of accessories you need! Plus, she is super friendly and helpful picking out what matches your style and personality. I really wanted her opinion and I’m glad I took it because the pieces I chose (well, she chose) look beautiful with my dress!
I also appreciate that she sticks to your budget. I was up front about how much I wanted to spend and she pulled pieces that fit my aesthetic and were within budget. I didn’t feel pressured to spend more and I ended up getting jewelry for myself and bridesmaids at a price with which I was comfortable.
Lisa even accommodated my schedule during the holiday season so I could shop while my Mom was in town from the east coast.
Lisa was easy to schedule with, pleasant to work with, and has a unique yet classic inventory. Next time I need jewelry for a special occasion I will definitely visit Lisa!

I bought a pair of Catherine Popesco earrings which arrived with a missing crystal. The crystal must have already been missing before shipment because I could not find any loose crystal in the packaging. I had to get it shipped through a 3^rd party company because they don’t ship direct to where I live. Although I contacted them as soon as I received the earrings, due to a delay in transfer by the 3^rd party company, a situation which was out of my control, it was beyond their 30 day return policy time frame. When I explained my situation, they seemed understanding at first and even apologized for their mistake. They gave me the options of an exchange or they could mail me replacement crystals. It was a no brainer for me to choose the crystal replacement option so that I could avoid the troublesome returns process since again I could not directly ship back to them and the cost of shipment itself makes it not worth it. Furthermore, I understandably had a lack of confidence that the returns would go smoothly after receiving a damaged item and reading the previous negative reviews on their return policy. I even asked for a 3^rd option of a small partial refund just to cover the cost of getting the crystal replaced locally so I could avoid waiting. However they ignored that totally and just said they would mail me the crystals.
Well guess what, they did not deliver after almost 2 months even with repeated reminders (their replies also subsequently became more delayed and vague). When I tried to get them to expedite the process since my wedding was approaching in 2 weeks, they actually told me to get it replaced myself since the crystal was pretty common and should be easy to find! Their excuse was that La Vie did not send them the replacement, but if the crystal was that easy to find, surely they could have gotten it through other means and sent it to me? What takes the cake was how when I again requested for a partial refund for my troubles, they then tried to push the blame to me for not taking up the returns option in the 1^st place and were also dishonest about details of our correspondence even though I have the entire email chain as evidence. They kept harping on how it was my own fault for not returning the item even though they would have paid for the return shipping from the point of my third party shipping address back to them– but this was never even offered at all in their original emails! They also accused me of not asking for a partial refund in the first place and only demanding for it now– absolutely ridiculous since I asked them twice before and it was just always conveniently ignored!
Not delivering on their promise is bad enough but trying to then shirk all responsibility by pushing the blame back on the customer is in my opinion absolutely appalling behaviour and should not be condoned. The fundamental issues are that 1) they delivered a damaged item in the first place. 2) They said they would send replacement crystals but they did not honour the promise. 3) When approached for an alternative solution (to a problem which they created in the first place by sending a damaged item) they attempted to push the blame back to the customer by citing false facts and reverting back to their standard return policy as an excuse to absolve themselves of any responsibility.
They still have not replied to my last email asking if they were still going to send me the replacement crystals. Obviously they never really intended to send them in the first place and were just employing delay tactics the whole while.
Good customer service should not be solely based on pre-​sales service, a truer measure I feel is how a problem post-​sales is dealt with. In this respect I cannot possibly recommend this company to anyone based on their attitude and actions. I hope my experience serves as a cautionary tale to others. I know now I certainly should have heeded the earlier reviews by other unhappy online customers on their bad experiences and stayed well away from them!

While searching around for jewelry for the wedding day, I came upon Perfect Details and found out they were just a few minutes away! I sent them an e-​mail to see if I could stop by the showroom — Lisa, the owner, responded right away and was also very responsive to all of my e-​mails and questions.
I felt so bad, I came in on a super busy day but Lisa still let me come in and peruse around. She even took the time to ask me about the neckline of my dress, details of the fabric, she asked about my bridesmaids and what they’re wearing… and then helped me come up with some great ideas on how to accessorize the whole group and what pieces and colors would go well with the dresses and fabrics. She’s very energetic and knowledgeable. The best part, her stuff is actually real crystal (and for the price, it’s ridiculously cheap, especially compared to JCrew’s accessories which are all glass). She has an awesome assortment of more glam and blinged out jewelry as well as the more subtle and delicate pieces — loved it all!
Apparently she has a ton of shoes on sale too so I’ll be back later to check out those. So excited to come back with my ladies to try out all the accessories! Definitely speak with Lisa, she’s a great style consultant and has a great eye!

Lisa is amazing and her boutique has the most unique and beautiful pieces ever. I had scoured the internet and been to several boutiques, bridal stores, and even department store in search of something special to wear on my wedding day. I stumbled upon Lisa’s website, contacted her and she immediately responded. I sent her a picture of my wedding dress and told her what I was looking for. She accommodated my VERY hectic schedule and upon my arrival, she had already pre-​selected pieces that she thought worked best for my dress and look — and it was perfect! Thank you Lisa!

Beautiful Haute Bride hair comb arrived 2 weeks before the wedding (even thought it was supposed to barely make it 2 days before) Thank you Perfect Details for getting it to me so quickly! Rush orders are an extra $ 20 just FYI but I waited til the last minute to order. The comb is beautiful and perfect condition, and I can’t wait to wear it on my wedding day. The customer service by Perfect Details is top notch. They emailed back and forth with me very quickly to answer all my questions. I would buy from them again.

Ordered earrings for my bridesmaids, they came quickly and they were beautiful!

I was dreaming about the earrings I wanted for my wedding, and they magically popped up on this site. I was thrilled that the order arrived so quickly and they were perfect, just like the name says! I literally cannot wait to wear them on my wedding day.

I was on the hunt for a pair of Badgley Mischka Sindee flats for my wedding, and it just so happened that the last place that had them online (in my size too!) was a little boutique right here in the Bay Area. I urgently called and left a message, as well as emailed to see if I could drop by their showroom to try on the shoes. Lisa responded almost immediately and was able to accommodate me with very little notice. When I got to the showroom, Lisa was ready with the shoes. I also discovered that she also sold jewelry, garters, ring pillows and much more! Needless to say, I walked away with not only my shoes, but also a ring pillow and a customized garter (my «something blue»!).

Just weeks before my wedding, Lisa & Jan became my personal accessory consultants!
I originally found them during my search online for cute wedding shoes. I’d seen a few pairs of Badgley Mischkas I liked, but couldn’t tell from reviews what size to order. Then I noticed PD was in Burlingame – not far from home, so I scheduled an appointment to visit their showroom.
Next thing y’know, I’ve got perfect new dainty flats, chandelier earrings, a flower pin for my hair, and a beautiful clutch, plus earrings for my bridesmaids! I don’t usually indulge in spendy accessories, but figured since it’s my wedding day, I deserve to shine!
PD had a fabulous selection, lovely recommendations, and made me feel like a princess from the minute I walked in. They have a beautiful selection online… but ladies, if you live in the Bay Area, make an appointment. You’ll have a wonderful time and know for sure you’ve picked all the right details.

Great jewels! I was having a tough time finding the perfect accessories to go along with my wedding dress. The Perfect Details has such a wide range of medium to high end jewels. No need to worry about cheap little plastic accessories, you will find a wide range of nice pieces here. Not your typical store front, just a large selection of inventory. Getting my girlfriend’s presents here too! Great for evening glam as well. Loved it!

4.5 stars
Disclaimer: don’t waste your time going here if you want cheap accessories.
Advice: go here if you want nice accessories and are willing to pay for them. Make an appointment if you want to see the items in person.
Literally one week before my wedding, I decided I needed new accessories. I had a pearl and crystal bracelet I borrowed from my cousin (super beautiful btw) and vintage chandelier earrings from nordies, but they didn’t match. I had already checked out Haute Bride a few weeks prior, but didn’t have enough time to custom order anything and I didn’t love any of the stock items which the worker said she could sell to me.
So in a last minute bridal frenzy, I turned to Unilocal and found Perfect Details. I thought it was an online store only, but to my delight, the owner, Lisa, said I could schedule an appointment to come in. I didn’t know what to expect or if the inventory would even be worth the drive I made from San Jose. Some items looked good online, but its always so hard to tell when I can’t see it in person.
Fast forward: she had a lot of stock and several pieces which I LOVED. Two in particular were crystal drop earrings from Erin Cole and a crystal barrette for my hair (which I saw online first). LOVED them! I’ll post photos once I get them back from my photographer. I wasn’t ready to splurge on my top choice earrings so i settled for cheaper ones instead but told Lisa I might be back in a few days if I changed my mind. Well, I changed my mind and had no problem paying the difference and getting the other ones.
Wedding day: in a video of the first dance, I could totally see my cute hairpiece and I got compliments on my earrings all night long! Love it! In hindsight, I feel a little crazy for throwing down so much on two items, but if I had a chance to do it again, I’d still do it because I’m glad I splurged and I’ll have pictures to look back on forever. In actuality, the wedding is already such an expensive and important event, so it doesn’t make sense to skimp last minute just to save a few hundred dollars. Besides, I was the bride, so of course I should have tried to look my best ;)
Some highlights I really liked: Lisa doesn’t BS with you. She will give you her opinion of what looks good and what doesn’t lol. I spent a while looking through the inventory and I liked that I never felt rushed. I personally liked that it wasn’t a busy store where sometimes the service is compromised because there are too many people to cater to at once. Lisa is more than willing to give you her time if you are serious about finding something for your big day (or other important event), BUT if you aren’t, don’t waste her time: P

Perfect Details has the worst customer service I have ever experienced. My sister tried to order shoes online and when they came, the heel was too tall for her. After talking to a rep on the phone about the return policy, she packaged them up and sent them back RIGHT after trying them on. Perfect Details sent them back to her stating that they were damaged and couldn’t be returned. We both spoke with them after and they said that they were obviously worn (well, duh, she tried them on) and after continually interupting and saying that they were damaged, they refused to take them back. Now my sister is out $ 150 because she tried on shoes. The owner, Lisa, also sent an extremely rude email stating why they can’t be returned. I have never experienced a professional that rude before and I would never recommend them to anyone.

I went online to buy the VERSANI bridal shoes on 7÷30÷09 & emailed the cust. rep that I need to have it by 8÷13÷09. One of them replied and confirmed that I will be ok & they’ll send the shoes on 8÷3÷09.
I received the shoes yesterday 8÷5÷09! What an excellent service & I loooove the shoes (that was on sale)! what a great deal! :)
Thanks Perfect Details!