The Computer Guys

I’ve been working with TCG for over 5 years now. They have been fantastic in taking care my company laptop/​desktop support from Lenovo, HP, etc. We are 80 employees with mix of Lenovo, HP, Apple and Dell. Their staffs are very knowledgeable, courteous and very easy to work with. They even provide free pick up and drop off. Definitely the best support that is rare to find nowadays.

Incredible service. Brought in a few computer that the manufacturer and company IT wrote off as «lost causes.» The Computer Guys returned the computers within two days. Been back for service 3 more times since and each time have been impressed with their professionalism and overall friendly service. Highly Recommend!

My Lenovo Thinkpad needed a new motherboard. They were able to order and replace the motherboard within 2 days of me bringing my laptop in. Will definitely be back for future repairs.

I purchased a Lenovo laptop without a webcam and then found out that I needed one. So I called «The Computer Guys» in Burlingame, Ca. and it was anything but a good experience. First on the phone, I told the manager my laptop type and serial and he said he would order the part and call me back. He never called me back. Then, when I was trying to schedule a time to drop off the laptop (Friday), he said on Mondays that they are busy. I asked how many appointments he had lined up and he couldn’t tell me because he didn’t know — I asked if I could be there first in the morning when they open and he said that wouldn’t make a difference, he also told me that his techs don’t like to do that work (adding an internal webcam to a laptop), so I asked if he was a Lenovo partner and computer repair shop and he said yes… I didn’t get it. I called him Monday morning to schedule some time for the repair and he says, I thought you were going to come today. So I show up at his site and he proceeds to tell me that he might not have the harness cables that go along with the webcam and that he would have to let me know once a tech shows up in the afternoon and that I should leave the laptop for hours. This is an executives laptops so I have to be able to schedule the time with both the repair shop and my CEO. Long story short, I don’t think these guys know what they are doing and treated me really bad. I will never go back and would recommend to all of you reading this to not even bother to try with these guys. They shouldn’t even be in business in my opinion. Bad Service, No Communication and a big waste of time!

I found them through a recommendation of a business associate. I had a Lenovo laptop that wouldnt turn on, I thought I lost everything. They took it in for a quick diagnosis (no charge) and offered me a good deal with warranty instead of trying to take advantage of out of warranty labor and parts. It took about a week for the part to arrive but they fixed it.
They also answered some questions I had about applications and made a suggestion for backup. They didnt try and upsell me and told me where a deal was on a hardware backup drive this week at Costco. I was impressed, no upsell? no gimmicks, no BS. They seemed to understand their business.

so they promised 2 weeks to diagnose my toshiba, and they got back to me in two weeks. no surprises. however, they admitted they didn’t know how to fix my toshiba so, most of that time was wasted on waiting for toshiba to send an email reply to them.
ridiculous. my warranty is almost over too! wasted my time.

Not worth the time and energy to work with them.
I brought in a under warranty laptop and they didn’t diagnose the problem, they just put new hardware in the computer. This then created another problem which they could not fix. They recommended re-​installing some software and didn’t want to pursue any other options. In all, I wasted numerous hours working on their suggestions, had my computer sitting at their store for approximately one month, and nothing was fixed or done. Not a well run business. They didn’t seem to care about the product or how to fix the problem.