West Bay Cafe

Staff was friendly. Received my food quickly. The food was average. The location was extremely convenient. There are much better food choices and places to eat in Burlingame.

Holy garlic fries batman. You better be a garlic lover when you order these. I am, so very pleased I was. They use real minced garlic, not some garlic powder or salt. Guess I won’t have to worry of aimless, unending conversation on the plane. On sentence from this garlicky mouth will end that right quick. Falafel pita pretty good. The lacking element here is service. A little slow and inattentive.

Ordered room service and everything was exceptional. I had crowne grilled chicken husband had charred rib eye and not one complaint!!!

Ordered burgers for the kids. 18 bucks a piece and they were charred on the outside and raw in the middle. Wife and I had the prime rib for 35 each. Didn’t come with a salad, steaks were ¼ inch thick and they were overcooked. Worst part was halfway they my steak I got a very long hair.

Food poisoning and terrible service.
Looked pretty greasy but I was stuck here overnight for a flight, it was late, and I had no way to get anyplace else. I asked for a beer in a bottle. Waitress brought it over after pouring ¾ of it in a glass. She dropped it on my table without me even able to explain I wanted the beer FROM the bottle. She came back and asked if something was wrong with the beer as I did not touch the glass and only drank the ¼ left in the bottle. I said to her that the reason I ordered the bottle was to drink from a BOTTLE. She brought another bottle, took away the full glass, and charged me for both. Very expensive beer.
Hopefully the food would be better. Nope. First few bites of the Steak sandwich was ok, then it tasted rancid. I did not eat more than ¼ of it. Ceaser salad looked ok, but dressing was odd. Next morning I almost missed my flight as I was so sick.
I left her a tip as she has to work here, but the place needs some serious help. I’d recommend you stay and eat just down the road at the Marriott if you can.
Dr. T

Service was good. Friendly waiter and hostess.
The warm bread was indeed warm and very soft.
I ordered the Philly cheese steak sandwich and garlic fries.
The philly cheese steak was tasty but the garlic fries– omg. So much garlic they were not edible. I attempted several times tho– just to have my nose and sinus cavities burn like hell lol
That’s the reason I gave 4 stars.

Trying to get a table for lunch between breakfast and lunch setup is really annoying. First off, I see several servers walking around and no comes to direct me to seating. There is a sign that says, «wait to be seated» but there is ABSOLUTELY NO ONE AVAILABLE. WHAT KIND OF SENSE DOES THAT MAKE!!! So, I took it upon myself to walk into the restaurant and say to someone walking, «CAN WE SIT ANYWHERE OR JUST STAND AT THE COUNTER AND CONTINUE TO WAIT ON ONE OF YOUR CREW MEMBERS TO ASSIST ME BECAUSE I HAVE BEEN WAITING FOR A LONG WHILE». It was after delivering that very loud statement that the workers became very attentive and less oblivious to the waiting guests. Once seated I was able to order my food. The vibe was just uninviting here but the BIG TV was cool. The food was alright. The burger lead to me dropping a big deuce about an hour ago which is good because I stay regular like that. Anyway, the whole idea of getting food from here was very exciting initially and then regretful afterwards. I guess it depends on what day and time that you decided to stop by. Best of luck to those of you who may be attending this place for food. I think the drink service may actually be a bit better.

I love coming to the Bay and pretending I don’t know where to find good food. I can be such a tourist! West Bay Café was my most recent find. They’re located at the renovated Crowne Plaza Hotel near SFO. They serve American food, they’re open late, and have a fully stocked bar. I found the staff to be very friendly and welcoming. The restaurant is segmented with an area for the bar (situated right in front of 2 huge TVs), there’s an area sectioned off for large group gatherings (which I believe they use for Corporate events, parties, or overflow), and then general seating surrounding the main entrance. It’s spacious and modern and I believe it’s one of the better hotel restaurants near SFO.