Dunkin’ Donuts

I am a regular DD customer, this store location is most convenient for my drive into work. The ladies who work there, LACK customer service. They are never pleasant or happy. A lady Terri S. at Register, is so rude. Today I went to get a coffee to start my day, I notice she made on error while entering my order so at the end of my transaction, I specified something for my order just to make sure, she snapped back at me «yeah I know what you said, I heard you!». Is that customer service?! NO. I am furious. I always thank them with a smile and 90% time never get a response. Terri S specifically is never happy and always messes up orders, another reason I have to repeat my orders. This store lacks customer service and makes me not even want to go back. I have worked in customer service. If you want your coworkers to be representing your business, I think it may be best to train them in customer service skills or hire new people. The DD on Shelburne Rd in comparison, is so much better!
and one more thing to add, she didnt mark my coffee cup. How can I tell if she did this correctly? I have medical issues I face so I am unable to have much caffeine, which is why I must only get ½ decaf. If she doesnt write on it, how can I tell if she did this correctly for me? Going by her attitude I wouldnt be surprised if she made it all Caffeine. And this could affect my health. Seriously, this lady needs to go and this store needs to re-​evaluate!

This place fucking sucks. They had one woman at the register for five minutes and didn’t bother to help anyone behind her. We don’t all deserve to wait when someone is still planning to read the entire menu.

it’s a Dunkin Donuts. It’s generally fine and you know what you’re getting. BUT at this location there is one employee who is a larger guy, who CONSTANTLY gets my coffee wrong every single time I order! I can see that it’s him and not the maker of the coffee because it’s marked wrong on the cup, and every time he works I have to double-​check my coffee. I just order it with milk instead of cream it’s not a complicated order!

Food was tasty, fresh and satisfying. The restaurant was clean and WIFI was working well. I had questions about how to pay with the android app. The staff helped me with clear and informed answers. I enjoyed watching activity on the street through the ample Windows. I found some affordable grocery items, too-​DD coffee to brew at home, and a box of 6 donuts for a temporary special price of $ 4.99. Nice restaurant, no complaints from me. I would visit again if in need of a quick, filling meal while shopping in downtown BTV.

Dunkin Donuts is the standard by which I measure all other breakfast and coffee joints. It’s not the best, but it is perfectly satisfactory for decent coffee and a tasty donut. And speaking personally, I really do like their French Vanilla coffee.
Of course, now that the calorie ratings are up on the menu, I’m a little more careful about what I order. Probably for the best in the long run.