Lovesac

I walked into the store thinking it was a different store selling a similar product. I intended to buy nothing. But when I walked in and began a conversation with Tyler, he made me aware of the products in a non invasive way which actually ended up catching my interest. I decided to purchase a $ 150 blanket as a gift for my parents (I spent $ 150 on peace of mind that I had a gift for them they would like, i didnt spend $ 150 on a blanket) but the nearest unit was in another store. Tyler offered to ship it to my place of choosing at no cost, which, being a week and a half from Xmas, I was skeptical about. He said he would follow up with me tomorrow about the details. I called him the next day to see what was going on and he said it would be delivered to me the next day. Sure enough, it was. The products offered are good if youre shopping in that price range, although I believe I could have spent far less on a similar product. But I do believe I got what I paid for in the total package — accessibility, staff competency, delivering on promises, quality of goods. And who doesn’t feel like a baller dropping $ 150 on something as trivial as a blanket. Nice job all around.

Unfortunately when we went to purchase an additional base for our current 5 series lovesac they had raised the prices substantially. It would’ve cost us over $ 550 for a single base + the brown velvish cover, which is absurd if you ask me since we got the entire 4 piece couch with 7 sides and covers for only $ 1300. We won’t be returning.

The staff at Lovesac in Burlington is so helpful and informative. They do a great at demonstrating product and providing options for my small space. I know own a sactional and I am so happy with it and the majority is covered by warranty that my sales associate registered for me!!! Thanks Lovesac. I love you!!!

AMAZING Product! It seemed cool online but without the phenomenal assistance of the Lovesac team, (Kudos to Sheila!) we probably wouldn’t have purchased. Enjoying my Lovesac blocks as we drive home stoked for our new sactional!!!

Went to the Lovesac store in the Burlington Mall this morning with my partner to purchase our first Sactionals. We’ve been tossing around the idea of getting them for over a year and had finally decided to go for it. The website had been frustrating and difficult to use, and we’d received incorrect information over the phone from the woman who was working in the store on Friday, but today we had the pleasure of working with the store’s manager Cary.
This woman had ALL the answers. She let us play around with the floor-​models, answered every single question we had (and we had LOTS of questions), and rang up quotes for every single option we were considering so that we could see the final price, tax included, before making our decision. She was flexible and friendly and made what was a pretty stressful purchase actually pretty fun.
I’m in love with Sactionals already and am looking forward to having them in my home, but this experience just made it all the better. If you’re in the area, I recommend visiting this store. You WON’T find better customer service anywhere else, I guarantee. This was awesome.
[EDIT]
Got our order in a few days ago. Everything was exactly as promised, and Marisa, the employee who helped us load our stuff into the truck, was fantastic — very friendly, fun to talk to, efficient, and helpful. It’s a pity that furniture shopping is something we do so infrequently. This is the kind of place I’d recommend to anyone and everyone. Oh! And the product is great, too. We’ve been sleeping on our new sofa for the past few nights (it’s in the one air-​conditioned room in our apartment) and it’s big enough for two adults and a persnickety cat, just as comfy as our bed, and it looks fantastic. I couldn’t be happier.