The Bloomin’ Dragonfly

I was pressed for time this past Saturday afternoon and The Bloomin’ Dragonfly came to the rescue! Krista is the sweetest Floral Professional I’ve met. In addition to helping me with my selection of flowers for a bouquet for a friend, Krista gave a quick tutorial on how to preserve flowers and how to cut the stems (in addition to offering advice about ordering arrangements to be delivered out-​of-​state). A well-​organized and friendly atmosphere is what you can expect to encounter — not to mention the unpretentious and courteous customer service that is characteristic of great businesses here in Vermont. I have found a gem in The Bloomin’ Dragonfly and recommend this store for all of your floral needs.

Cute shop near the water in Burlington, Vermont — excellent service — all flowers arranged by a florist — custom arrangements by a small business. Krista is a delight. Well worth the money you spend to get fresh flowers with an artistic touch for the holidays.
Support small businesses! Order directly from The Bloomin’ Dragonfly!
The Bloomin’ Dragonfly Florist
40 Main Street Suite 120
Burlington, VT. 5 401
(802) 399‑2767

I was not happy with the arrangement and it didn’t appear the same as the picture. With that being said i called and spoke to them and I give them credit for giving me 50 percent back. I think the main thing is that ordering on line is always a crap shoot – i believe calling and defining what you want results in the best outcome. I would probably use them again based on customer service but i would definitely not rely on the computer to use as my guideline.

I’ve used various florists in the Burlington area for a few years, primarily for sending my wife flowers while she’s at work — always a nice surprise, or at least she tells me.
After using some of the bigger name shops, I decided to give The Bloomin’ Dragonfly a try this time around. The folks I spoke to on the phone were polite and nice, and the flowers were wonderful; my 3 star rating reflects challenges I found with their customer service. Very nice, polite, etc., but left me without confidence that things would go smoothly.
When I first called, the person answering didn’t identify the business by its name, or anything indicating I had called the right number. It was unclear as to whether the person knew whether or not the business could help me with a retail/​delivery transaction. I asked about whether or not the flowers could be delivered that day, or if they had to be the following day, and my question was deflected and not addressed directly. Providing my information was difficult — frequently mistakes that contradicted what I had said were made, which consumed a bit more time than it should have. These mistakes were also reflected in the brief card I requested, which contained spelling/​grammar errors not reflected by my dictation, and would have been caught with a 10 second proofread.
Although I do like to support the smaller, lesser-​known companies that don’t funnel business through
or the like, I’m not so sure I’ll be returning to The Bloomin’ Dragonfly in the future, and definitely not for holidays/​times of the year that generally stress florists. I’d be more likely to stop by in person, which would presumably circumnavigate the customer service challenges.