Williams-Sonoma

Terrible customer service! My husband and I went in to exchange a Christmas present and the cashier who was «helping» us could not have been ruder. She made both of us feel like we were a horrible bother to her with the constant eye rolling and rude tone of voice. I have never had such a bad experience at Williams Sanoma.

Recently my 22 year old daughter and her new husband went to spend a gift card they got for the Burlington Mall store. Not only were they treated like they couldn’t afford anything they were told to put items down before they got hurt. Mind you he is in the Navy and she is a RN!
I will NEVER EVER buy anything from this store and think that the corporate office staff need to go in and train them on customer service.
Disgusted.

This review is for the Lynnfield store since I didn’t see it on Unilocal.I was perusing through the items and was checking out the Nespresso display. The clerk asked if I had any questions and I did have one. After she answered it she wanted into a short speech about the machine and brand. I mentioned to her I just got a machine for Christmas and liked it. Her reply was «I guess I’m wasting my breath». I was taken back and can pick out this poor excuse of a customer service rep from a lineup. I’ll be buying my coffee items from another store (not the Williams Sonoma chain) or venturing to the Nespresso store on Newbury St. or online to buy their products.

Well, I have to say I don’t find this store expensive or anything different than it’s been for the last decade or so. I go here because I usually like to browse, get ideas buy Xmas gifts and pick up the newest or nicest addition to my kitchen.
But this store continuously has customer service issues. Looking back I see complaints about customer service as far back as 2006. So 6 years later they still lack the management to turn this downward spiral around.
I won’t get into particulars about the woman who was to busy talking to her «friend» while I wanted an espresson demo but I know she was rude because it was making her «friend» feel uneasy too. You could tell he was ready to say“take care of him” because he even recognized poor customer service!
So what do I do. I know. they have this new thing called the internet. I’ll browse W-​S and then go back to my computer, phone or Ipad and order it through a sexy blonde that doesn’t talk to me (kinda like W-​S without the sexy blonde) and I’ll even get free shipping!

I would like to state, right now, that I love Williams-​Sonoma. If I had the money, my kitchen would be strictly furnished by this company. Not by this particular store, however. Here is my tale…
The boy and I were having a very lazy Sunday, and we decided to go browse at the Burlington Mall. He is very tolerant of my expensive taste in everything, and, when we wondered up to the second floor I made a bee line for WS. They had all their Easter stuff out, and we were having a pleasant time scoping it all, when our first WS staff person approached. She wasn’t unfriendly but she wasn’t friendly either, she was just doing her job; I totally understand because I worked high end retail in my past. She informed us that all the Easter stuff was 15% off, we thanked her and continued our browsing. Moving on to the gourmet rubs and BBQ sauces (this is the part of the store that my boy really loves) which were literally 2ft. away from the Easter stuff, we were approached by our second WS staff member. If I were to guesstimate the time between approaches, I would say 4 minutes. He also informed us that all the Easter stuff was 15% off. We, very politely, told him that his coworker just informed us of that very fact and thanked him for the information. Cut to 3 minutes later: we’re walking 5ft. around the corner to the fancy knives, when we are approached by WS staff member #3. Again, we politely said that we were all set, and thank you, if we have any questions we will let them know. WS staff member #4 came over about 3 minutes later when we were looking at the super fancy copper pots. I do regret to inform all you Unilocalers that I, straight up, laughed in the poor person’s face. Honestly though, we weren’t in the store longer than 15 minutes and FOUR different staff members approached us, offering assistance. This is not a bad thing, I know, god forbid they just ignored us (like some of the other reviews here state), but this type of guerrilla customer service is just off putting. It is like Williams-​Sonoma is like the Victoria’s Secret of kitchenware. Ladies, you know exactly what I am talking about.
The next, and final, WS staff approached in the way that it should be done. About 4.5 minutes later, we were looking at the ceramic knives and she was putting something away on a shelf nearby. While placing said item on the shelf, she asked us if we had ever tried those type of knives, which we have. After a short and pleasant conversation about how much they rock, she said that if we had any questions we should let her know, and off she went. THAT, LADIES AND GENTLEMEN, IS HOW IT IS DONE! TAKE NOTES!
After that, we perused the table settings and fancy tuna in a can ($ 10 for a can of tuna that had red chili flakes in it… I can do that at home for like, .35¢, maybe even less) and then, since we really can not afford anything that we would want, we left. There is the end of my story. I hope it helps somebody at some point in time.

I live in Somerville and tried several Williams Sonoma stores after Christmas to find a Cuisinart food processor I wanted. This location was the only one to have it.
So I called ahead and had them hold their last foodpro in stock for me. Should’ve known it would be the busted floor model. I got it home and it was noticeably worn and missing the chopping blade! Of course, when I call Cuisinart, they say the store is responsible and that I have to bring it back to the store. Alllll the way back to damn Burlington, UGH.
So we call the store and talk to a very nice sales associate who says when we bring it back, Williams Sonoma will ship a brand new one right to our house for free. Awesome. I bring the thing back the next day. The return and ordering of a new foodpro went perfectly fine. A few days later I have a brand new foodpro at my doorstep! Very convenient, GREAT customer service.
Expensive but great products.

The staff at the WS are pretty hateful ladies. I go back becuase I work so close to the mall and sometimes I just need some Sprinkles cupcake mix! But everytime without fail they act like they don’t see you when you’re ready to checkout. And, when they acknowledge you they say they are busy and will be with you in a bit! «I’m on my lunch break here lady! I don’t have a bit!»
There’s my two cents

Expensive, but a nice store to browse. I have gotten kitchen towels, hand mixers, misc. tools here before. Sometimes they do tastings in their center kitchen there. Kinda neat. I always stop by when I’m in the mall.

Located in the splendid Burlington Mall, you would think that they would have some class and respect their customers. Think again.
I was shopping for a graduation present and couldn’t decide. I walked over to the expresso machine and was trying to figure out how to make a cappucino. The saleswoman approached me from behind with a sly, «Would you like one?» clearly not meaning it, mostly saying it because she thought I was going to break the machine.
Then, she had the audacity to ask, «Are you looking to buy one? You know, one costs ffffffiiiivvveee-​hundred or ssssiiiiiiiixxxx-​hundred ddooollllarrss.» Geez, yooouuu wooorrrrkkk in the mmmalllll.
Apparently, working with overpriced kitchen gadgets gives them the license to insult you. Great.
Save yourself a headache and head to the Copley location. They act like professionals, surprise!