Chicago Marriott Southwest at Burr Ridge

My experience wasn’t bad at all.
I enjoyed:
The staff
Location
The only issue I had was my stuff got shipped home when it wasn’t suppose to. The hotel apologized and helped me get my stuff back. I enjoyed my time there and wouldn’t mind coming back. But, if you driving the parking lot may be packed!

First, the front desk person barely said a word to us, much less smiled. Then we got to our first room and the smell of BO was so overwhelming that we couldn’t stay in the room. The second room we got still smelled like BO, but not as bad. But it had no fridge or microwave like the first one had. The lounge was completely understaffed but the one bartender was very nice. We did get a breakfast voucher, so we will see how that turns out. The tv has a horrible streaming service and all of the rooms are very outdated. I have never been more dissatisfied with any hotel.

It pains me to even give this hotel a single star. It is astonishing that Marriott allows this place to use their name because it tarnishes it. This «Marriott» was severely underwhelming. The room that they put us in was minimal in every aspect. It didn’t even contain a refrigerator nor did it have a microwave to pop the popcorn gifted by the wedding hosts. We realized the lack of a fridge when we brought back our duck left overs from dinner in the city. The staff offered to hold said leftovers in the staff fridge when we asked why there wasn’t one in the room… What a joke. The internet was charged to our room on a daily basis. The phone next to the bed would ring but didn’t work otherwise. The bar was severely understaffed and the poor fellow working there (alone!) didn’t bother keeping track of the order of customers. We waited for 20 minutes to place an order after three groups arriving after us were served. The bartender ignored our objections to this. The in-​laws checked in the day after us and their room wasn’t even ready — at 2pm! The front desk completely missed our wake up calls. Thank goodness we set our own alarms as well. To top it all off, hotel staff seemed to be entirely uninterested in remedying any of it. Their attitude was very much so that of consumer beware. So, beware, the Chicago Marriott Southwest at Burr Ridge is absolutely terrible.

Staff is solid, location is great and rooms are well appointed. The shower heads and hot water combine for a great shower.
Overall the property is very neat and clean.
The only complaint is the mattress. It just seems «swishy». Not soft, but a medium mattress that is worn out. The wire frame was a bit uncomfortable when near the edge for any reason. This sounds worse than it was: I still had a great nights sleeps.

Bed Bug Beware!!!
I am a Platinum Member and expense my stays so I am not disgruntled trying to get a a discount. On May 3^rd I stayed at this hotel and while on a conference call I noticed that a bug was crawling on the sheets. It was rather small brownish/​orangish in color and I knew immediately it was a bed bug. I went to try and capture it to show the front desk and it exploded into blood. Not a tiny dot but a decent drop of it on the white sheets. So gross!!! I informed the front desk and they later emailed they were sending someone in to check the room.
I travel to Chicago about 3 nights per week on average and almost always check every review just to be sure. I didn’t check bed bug registry this time and boy do I regret that mistake. This is not the only time this has been reported at that hotel. My regular hotel was booked so this was my second choice I should’ve gone somewhere else and would encourage anyone else to until they get things under control.

HOLY B.O. From the minute you walk in this place, it stinks of Body odor. Not just one part of it either. The BO smell hit me as i walked through the front door. Then it was equally as bad in my room? WFT is that? I think it might actually be Body odor?
Otherwise its a perfectly fine hotel from what i can see. The bar is pretty dead, and there are better options in the area for the price, but overall its a decent looking place. Its just that smell. I am tempted to just eat the cost and leave my room for another hotel. WOW

Update on this situation — my mom received a phone call from both the Manager and Director at the Marriott apologizing for the way we were treated. Obviously it is too late to reconsider their hotel but we both very much appreciate the apology.

I was at the Marriott in Burr Ridge, IL recently, and cannot say enough about the superb accommodations. The courtesy and service at this hotel is unparalleled, and is very well managed.
Everything is immaculate, I was pleasantly suprised when I saw their complimentary Starbucks guest coffee bar just off the lobby. Mr. Scott Gibson, the General Manager, was very helpful and accomodating.
As a seasoned traveler, having stayed in Marriott hotels all over the country, the Marriott at Burr Ridge
is at the top of the list of hotels. I am looking forward to my next stay whenever I travel from my home in Phoenix to Chicago.

So I will have to agree with the other reviewers that the Hotel front desk is about as warm and personable as cellophane. Upon arrival and check in, I think the person checking me in said all of 5 words to me…“Name?” and «You’re in Room 321». Maybe she is use to dealing with business folks on the weekday and didn’t feel the need to explain any further. So unless you ask, don’t expect the front desk to elaborate on the hotel amenities, where to find the elevator, restaurant hours, breakfast, internet, etc…
The hotel itself was nice, a little overpriced for what you get as there is no free breakfast and you have to pay for internet ($ 9.99 for standard and $ 13.99 for High speed — Fyi… if you are a Marriott rewards member, standard internet is free). They have a concierge floor which the rooms are all suites and free breakfast and internet however it is only open on the weekdays which tells me that they deal a lot with business travelers and not tourists so don’t expect a whole lot on the weekends. The room and bed was comfortable and clean and my room faced east and overlooked the pond which made for a wonderful view. The west side of the building overlooks the parking lot. The restaurant food was decent, but again overpriced, however the coffee was really good. They do shutdown in the afternoon from 2 to 4.
I do have to say one thing that was a little disappointing and one of the reason I gave the hotel a 3 star rating… as we were leaving for the wedding, we were pulling out of the parking lot and noticed that a truck had a set of keys hanging from the door on the passenger side. The truck was parked in the handicapped spot and had Vietnam Veteran and military stickers on it so we were concerned that it was an elderly person who had forgotten to get their keys. We proceeded to call the hotel and tell them about it and got no response whatsoever. We waited a few minutes to see if anyone would come to retrieve the keys but saw absolutely no one come out to the truck. I finally took the keys inside because we needed to leave, and the front desk folks were standing around not doing anything, as expected, so I handed them the keys and told them why and I pretty much got a «I really don’t care» attitude which probably explains why they didn’t come out to retrieve the keys in the first place.
Hotel management here really needs to think about how these folks are representing this hotel and if they really want this to be the first and lasting impression they want the folks to leave with. I would have given the place 5 stars if it wasn’t for the front desk personnel.

I’ve stayed in somewhere north of 200 hotels and so far the staff here rates at one of the worst. I was running very late to a wedding due to work conflict and the staff just didn’t seem to care about helping me get there. I asked several times if a shuttle would come and they put 0 effort into notifying the driver and all they said was she comes every 20 min. I also called 10 – 15 min before arriving to notify the hotel that I would need a prompt shuttle. After waiting over 20 minutes and getting no where I asked if hotel had a shuttle and they said yes. So why didn’t they call him in the first place? So I was fed up and called an Über. Completely missed the dinner at the wedding. Sometimes things are out of ones control like when a shuttle pulls up but gosh they so obviously don’t care at all about accommodating their guests. The fact that I needed to get a ride to the wedding was a huge inconvenience for them

Booking our wedding at the Marriott Chicago Southwest at Burr Ridge was a great decision because we had the BEST wedding day! Mary Ann was so incredible to work with; she connected with all of my outside vendors to ensure that everyone was on the same page, she followed up with me on every little detail, and executed everything to perfection. We had our ceremony and reception on site, and my husband and I both enjoyed that it was such a stress-​free and seamless day. We did all of our pictures on the property too (so many awesome photo opportunities!) and even had our own spaces to dress and get ready.
The customer service at the Marriott is amazing; the staff was so accommodating and friendly, and everyone really worked hard to ensure we had the best day possible. Our guests loved the food (as did we!) and the cocktails were expertly made. Late night snack and sweets table were both a hit, and we kept hearing over and over how wonderful the evening was. Thank you SO MUCH to Mary Ann and the Marriott staff for helping us to have such a beautiful wedding!

Wonderful hotel. Service is top notch… Accommodating staff!!! Rooms are spacious and clean!!! I coordinated a wedding here and MaryAnn and her staff were so helpful. Beautiful grounds for pictures!

Chicago Mariott is okay. I’ve been here three times already. On the positive… Great pool and jacuzzi, bed is nice and room is big and sample shampoos and stuff are really nice! On the negative. Bath is small, jacuzzi is always packed, resteraunt sucks (say coffee is free but I’ve been charged twice) and the resteraunt is open only certain hours, and everything around is really expensive. Staff get one star (front desk.) Sometimes you get someone nice and sometimes you get a monster lol! Maids are amazing and always nice! They would get five stars if it was just them!

Stayed here from July 23^rd to July 27^th 2015 for a wedding.
PROS: The pool was nice but it was not deep, it went to four feet, I guess good for the kids. They have a hot tub and laundry on site. They did run out of towels which was unfortunate. It’s 40 minutes from the city but the local Burr Ridge shopping center is walking distance and they also give a free shuttle service which I used. The elevators were very fast, and usually waiting at the lobby for customers. I enjoyed the view from my room, room 519, overlooks the pond, simply gorgeous. I asked for a refrigerator and microwave and they brought it to my room very fast no extra fees or questions asked.
CONS: Bed was uncomfortable, the bed was too soft for my partner. He hates down pillows. I absolutely hated the Internet service. The service provider for the Internet did try to expand the service but it did no good. I couldn’t even get them on the phone Sunday night. They had a tepid greet at front desk which was shocking for a Marriott.

I rarely give a true Marriott 2 stars, but this was an odd experience for me. The hotel did not convey the usual Marriott style, attitude, and service. Generally the front desk staff was nice, but my room was not clean or well stocked. I know I’m only one person, but one towel total seems a little skimpy. Also, having to pay for the worlds slowest internet wifi is pretty disappointing. Also, allowing a bunch of people to loiter in the lobby at 7pm drinking liquor out of red solo cups makes some people a little uncomfortable, like me. Overall it was an odd experience and I’m hoping it was just a fluke.

I didn’t actually stay here-​attended a wedding here.
The wedding portion, from what I could tell as a guest, was fine. The hall was decorated beautifully for my friend’s ceremony, and then it was transformed into a breathtaking reception hall later on. The wedding, the activities, the set up, etc all seemed to go off smoothly and without a hitch.
What’s not cool is what happened with 2 of my friends who stayed there. They checked out on the day of the reception and left their wedding cards (with checks inside) in their room. The staff couldn’t locate it for a long time. Finally, someone found both cards in the trash-​with both of the envelopes ripped open. NOT COOL.
Luckily, they both gifted checks instead of cash or gift cards, otherwise I’m 10 000% sure that it would have been stolen. The front desk did provide new envelopes for them, but knowing that the staff goes through people’s items and looks for things to steal does not sit well with me. Please find out who this is and take appropriate actions so this does not happen to someone else in the future.

I was attending a 3 day training session held at this hotel. The training session was from 9 am until 6 pm and we broke for lunch at 2 pm. This hotel has a restaurant that is open for breakfast and then closes down at 2 pm for one hour. The bar opens at 3 pm and they start serving food again. I was trying to work with the manager of the restaurant to pre-​order lunch, pay for it and have it read for 2 pm. The servers were very offended that I would want them to have to work past 2 pm. The hotel themselves were selling small sandwiches, chips, cookies and soda with the problem and not having anywhere to eat. The waitress made the statement they were offended by the fact that people purchased food from the hotel and then came and sat down in the restaurant.
Business is business and you either want to make money and provide service or you can close at 2 pm and be stuck cleaning up after the hotel sold small food. I am very disappointed with this location and with the lack of customer service the management team for those location is providing. This training session had 250 people attending and the restaurant had the opportunity to make a lot of money and they made the decision to make people mad and not make money. This is not the formula for success.

Our flight got cancelled 2x due to bad weather in Minneapolis so Southwest Airlines gave us a deal to stay here. We had a great time! BEAUTIFUL rooms with a fantastic bed and bath! Customer service was outstanding as well as the room service. Despite being out of the city, not having a car proved to be just fine. We were walking distance from an outdoor mall, and a little further up the road was an awesome Russian food market! We had a great breakfast and really ended up enjoying our unexpected stay ! The shuttle to and from the airport was great too!

I was pretty underwhelmed by the quality of this Marriott. It was extremely outdated and had the feel of a Courtyard. The location is just down the street from restaurants and shopping so I will give it a bump for location, but overall I would not choose to stay here again. It fell far below the Marriott standard.

This hotel is pretty much everything I like in a hotel when I travel. The rooms are spacious, hot water gets hot quick and the bathrooms are clean. In the lobby there are always very nice customer service people helping the guests and the restaurant area is HUGE and serves some pretty great food.
What I love about this hotel more than anything is the outside patio. Weather permitting, you can grab a beer from the main bar and head outside. The view is over a little lake and a nice little walkway around the back of the hotel outlines the exterior. An awesome way to finish the day when working.
Close by, there are two nice little shopping areas. To the right, you have some nice restaurants and a Starbucks which is always nice in the morning. To the left, you have an awesome restaurant named Capri, a grocery store and one of my favorite places to go while here, Kirsten’s Danish Bakery.
Overall the hotel has all the great features a traveler needs and nearby, everything you could want in great food. Recommended!