Jo-Ann Fabric and Craft

Coupon policy is shady. It changes with each employee. They never have anybody to take returns when you walk in. So you have to either wait in line to return then wait in line again to buy. Today I went to buy some metal jewelry punches for group project and they had a door chime set up so when you picked up a product to look at it the chime would ring. After about the fifth chime I started to look for where the noise was coming from. I asked an employee what gives because by now she was right there eyeballing me funny and she said the theft was REALLY bad. WOW ever hear of a security sensor? If you have that much theft that you installed noise makers to all that want to look and touch the merchandise than it’s not a safe place for me to shop. After all isn’t that why we actually go to the store in the first place to see touch to know if that is the right product? No wonder people shop online! That’s where I’ll be except not at Jo-Ann’s because if you read their reviews they stink too.

Very disappointed with this store, items not marked or signed in many areas of the store. There must have been 10 people in line with only 1 check out lane open. Surprised this store is not more prepared for the holiday shopping season.

I use this location because its right around the corner, but when I have the time to drive by here and head to the other side of town I do it.
The staff here is for the most part untrained and rude.
I have asked for help in locating an item and gotten the arm wave complete with the over that way response.
I picked up some frames yesterday that did not ring up what the bin was marked. What an ordeal! by the time it was all sorted out I realized that the complete frame department is not organized and under control. With the changes in Michigan law that do not require merchants to mark each item, businesses should be certain that shelves are labeled and kept orderly. It is obvious this Jo-​Anns does not.
After realizing I did not want this frame it took another ten minutes and another cashier to figure out how in take it off my bill.
Like I said west side of town = Hobby Lobby & Michaels & a bigger Jo-​Anns