Efficient Home

I’ve never had exorbitant electric bills, but the top floor of my two story town-​house was always much hotter than the rest of the house. I even bought a thermometer to prove to myself that it was that hot and I wasn’t crazy. Well, there was a 10 degree difference and it made sleeping difficult.
So, I gave Efficient Home Llc (EH) a call and they came to my home for an energy audit. The audit was $ 350 and basically included a walk-​through of the living spaces, attic, exterior and a ‘fan test’ to see how much air was seeping into the house. The rep. was really nice and seemed very knowledgeable. He made a few suggestions, but the biggest one was to get insulation added into the attic. Also, I have vaulted ceiling in the upstairs rooms and the rep. pointed out that they create a ‘knee wall’ in the attic and that special attention would be paid to that. Well, we signed some paper work to have the job done and their installers came out about 5 weeks later.
The installation guys were very nice and let me closely investigate their work and made all the corrections I asked for. They installed special material for the knee wall and blasted in cellulose. They also sprayed everything with expanding foam. And I mean everything, a couple of times, they plugged some holes that I would have rather stayed open for easy access later if i need to service the wires that ran through them. Oh well.
Success! My upstairs now is less than two degrees warmer than the rest of the house and even though it wasn’t really my primary concern, my already modest electric bills have been about 25% less than last summer, but last summer was also hotter. Oh, and they even helped me to fill out my government rebate /​utility paperwork.
So, all in all, the people who came to my house I felt were very competent and paid close attention to detail and got me the results I wanted at a fair price. So, the –1 star is for the office people. They never called me about anything, I always had to call them. I had the work done some months ago, so I don’t remember the details, but they never called me to tell me that everything was in place for an installation, and I called them two weeks later, and they were like «oh, we were going to call you… tomorrow… to schedule an appointment.» Ya, right. At some point, I had to give them a final payment for the work, and I actually had to call them some time later and be like «Hello? Did you want to get paid?» So, I recall two times that I felt like my paperwork had fallen through the cracks and I had to call them to remind them I was a customer.