Chase Bank

One of the the most unwelcoming bank visits I’ve experienced was here at this chase bank location.
Unless I have an account at Chase Bank, I feel they are not willing to be as friendly.

Great staff. Very friendly. I have been a business and personal customer for over 5 years. Love this location.

The previous reviews didn’t exaggerate. Im standing here waiting for a debit card replacement. Not once was I asked to be seated. I don’t mind standing for hours but at least offer some convenience to your customers when two unoccupied seats are available opposite your desk. They got me the debit card quickly enough but common courtesy is rather absent here.

Customer service socks if you don’t look white or rich the teller don’t bother talking to you not even a greeting as you walk in…

One of my favorite Chase bank in the town. Whenever I am in the area I love coming to this Chase. The minute you walk in you are greeted with a smile and a hello. It’s nice to know that the staff here from A to Z treats you like a customer not a number.
If you are a person who is looking to open an account I highly recommend this branch. Being a Chase customer since 1986 when I opened my account in NY. As we all know their a lot bank choices. This Chase really stands out the most.
Always making sure their customer leave with a smile. Hands down one of the best customer service of any Chase banks.

Horrible customer service here. Nobody knows what they’re doing. Management just makes you wait. To big for real people.

Not a big fan with this bank ! Management sucks ! Always a line! I’m on the list for safe deposit boxes for past 2 yrs and they still haven’t got to my name yet because I’m not a private client with lots of money!

What is there to say it’s a bank you walk in you deposit you walk out LOL. Just kidding this bank is really nice… they always greet you at the door they have bottled water for free, coffee free and Popsicles and candy.

Worse customer service ever!
I dropped in on my break to deposit cash (that I withdrew from their ATM outside of the branch) to deposit into a friends account. I was then told that since I did not have an account with Chase I would not be able to deposit a small amount of cash into a customers account. I would need a check, money order, cashiers check or ATM card.
WHAT??? since when is cash not acceptable in America.
I asked for a manger and tried to plead to Elizabeth Maassarjian to make an acceptation and allow my deposit since as she noted multiple times I am not a customer and would have no idea about this new requirement. This rule is so against anything I’ve ever heard off. I tried to show her my ATM receipt from 5 minutes prior along with my valid CA ID and she still said no.
Again I say worse customer service EVER!!!

Usually I just stop by to use their ATM, but I actually popped in this time to handle some more finicky financing. I really appreciated the kindness and thoughtfulness that went into my interaction with the lady who helped me out at the counter. I was in and out and on my way in only a few minutes. Commendable service!

I love coming in here. The girls working there are always super sweet and friendly. I never have to wait long as well. Great bank!

I love this branch of Chase Bank! Small town feel with amazing customer service.
I work right across the street so I deposit money daily and I use the ATM. Today I needed to go in and what I nice place to visit. All the people are very nice, quick and accommodating. It’s nice to be welcomed in this busy world we live in these days.
I love the small town feel with everyone saying help, and just being overall welcoming. I live in the valley but will make a point of going here instead of my local Chase. Thank you!