Coco Nail & Spa

Ommggg!!!
This is the worst nail experience of my life!!! I wanted a refill and the receptionist said it would be a half hr wait so i said ok and came back in a half hr.
I walk in and the same receptionist said ohhh you didn’t sign in so its gonna be another 45 mins are you kidding me she never told me i had to sign in.
And thats not even the worst part when i finally got my turn the psycho manicurist killed my hands. She broke 2 of them and wanted to charge me $ 50 for a refill so i just had them removed and walked out … NEVER AGAIN
PLEASE BEWARE!!!

Always have a great experience here. Techs are super friendly and do an excellent job. My gel is almost at 2 ½ weeks and looking great!

I wish I could this place give 0 stars. Horrible, horrible service. I did not feel comfortable for one second. I think they are racist in here. Once my family and I walked in here, we got nothing but rude looks and attitude. When we went to go pick nail polish, 4 of the nail technicians migrated over to watch us pick polish as if we were going to take something. They did not help us with that process. They were actually trying to rush us. My manicure was not pleasant. My skin got nipped and was stinging really bad. I kept telling the technician that and she kept putting product on it anyways. She painted my nails decently and I wanted a little sparkle on it. She put one coat of glitter on and I requested to put on more because there was hardly any there. She flat out told me no. Then, when I went to go dry my nails, they put me in the back room with no lights on and made sure I was in the far back corner. For a «high end» spa, they certainly treat their patrons with no Type of decency. I am sticking to MY salon in Jamaica Plain. I will never go here again.

Only reason I stopped by Coco was because I really needed to get my brows done and since I was already at the mall, I figured why not? BIG MISTAKE EVER!
don’t ever go get your eyebrows done here. I didn’t make an appointment, so when I walked in, I asked the reception lady if they accepted walk-​ins. She looked so unhappy and annoyed and mean and ugh so intimidating. She told me I had to wait 15 minutes. So I just sat outside the bench and waited. I wasn’t sure if someone was supposed to call me in or what. So after 15 minutes, I just sat inside and waited more. Then finally another young girl told me to follow her into the wax room. I thought she was going to do the waxing but it turns out the store owner was in charge. At first I thought, this lady is Vietnamese, shes old, therefore she must know what she’s doing. OMG i was so wrong. the Wax room only contained a chair, and you had to sit up and tilt your face up so she could wax it. this Lady was so aggressive with her hands, and she did my brows soooo fast. Wax got into my hair too. and then she started plucking strands that shouldnt be touched. After she showed me the mirror, in my mind i was like what the fuck. THEY“RE UNEVEN! but i didn’t say anything, i just paid her 10 and walked out. Normally I tip my technicians but this time, nope. I just dont understand her thinking! like what the fuck was she thinking??? How could you pluck this area out of my eyebrows making it soooo uneven. I was so mad i had to draw my brows in for a good 2 weeks.
I regret going here so much.
Beware of the manager, she is rude to her clients as well as her employees. I felt bad for them cuz they were constantly being yelled at in Vietnamese.

This place is not worth it. While some of the staff are nice there is a younger one that is very unprofessional and doesn’t do quality work. I had her once and was not pleased but I returned and saw her be very rude to another client and the other staff just looked on. On both occasions my nails chipped within hours even though I did nothing, even my toes which should last for weeks did. Although it is convenient I do not plan on going back.

Pricing and waiting time just fine, and I feel they do a great job with my nails (acrylic and fill-​ins, and pedicures). The brow waxing they did was only just ok. The comments about the cold fish owner are spot on, and they won’t accept tips added to a credit card bill (cash only for tips). This made me feel awful when I had no cash on me for my pedicurist. :(I tipped the same pedicurist 2x as much the next time but still felt bad. The workers here don’t seem very happy, in fact they seem downright miserable. The location is convenient and clean but I have a weird feeling about the morale of the workers. Not sure if I’ll keep coming here.

This is the worst spa ever i went there to get my eyebrows waxes i tried telling her what i want she kept telling me she knows what shes doing and ended up ruining my eyebrows

The worst place I ever been!
They are so rude… Never again!!!

The lady who does the waxing is brutal. She burned my friend to the point that she came out of the room crying.
Stay away from these place if you want to wax

Do you have stumpy fingers, chipped nails and occasionally snack on them? Do you often wish your nails were like the ones they feature on vogue? WELL… Fear Not lads! Coco nails literally did my nails a wonder.
I usually go in there and get acrylics but I decided I might try to just go with a manicure. It cost me $ 20(including 5 dollar tip). They went through the usual works. Helped revive my cuticles, massaged my hands that have the same consistency as sand paper & so on. The woman who helped me out what really nice and genuine. I liked that her undivided attention was on me and we had a conversation.
I gave it four stars because I had to wait over 40 minutes for an appointment and the receptionist who I believe was the owner, was rude. She didn’t seem as though she wanted to be there and wouldn’t answer my questions but instead just told me to sit down.
In retrospect the outcome was awesome! Keep in mind OPI nail polish is $ 3 more so I stuck with Essie. They have a wide selection! :) I definitely recommend it.

The quality of the work (good or bad) or the negative reviews won’t matter – the convenience of this mall location will continue to have a huge supply of customers.
Called for an appointment, but then had to wait for 25 min. While I was waiting, it happened to someone else. I also witnesses a girl who declined a mani (left with a pedi only) bc she waited too long and had to go, and another woman who was convinced to add on a wax but was ignored (after being told it would be a short wait) until she finally just left.
Small pet peeve: they use autoclave bags without actually autoclaving. They’re unsealed and not black-​indicated. I personally don’t need sterile equipment, but don’t pretend!

Before I explain why I gave this salon only one star let it be known I didn’t even receive the opportunity to get my nails done here. I’ll also begin by stating that I don’t always go to the nail salon, I usually paint my nails at home, but today I decided to treat myself and get an acrylic set.
This salon is supposed to open at 10am like the rest of the mall and I showed up about 5 minutes past 10am. I saw that they were still washing down the foot soaks and getting everything in order which was honestly fair enough to me even though I felt like they should’ve cleaned those the night before. Nonetheless, I asked who I believe was the manager if they were open. She said, «No! Not yet, give us 10 minutes!» Like it was my fault I came early to try to beat the crowd, or like I’m wrong for trying to patronize her business. A simple smile and «Please wait 10 minutes so we can ensure quality sanitation» would’ve been satisfactory. Despite that I sat outside of the shop on a bench. About 3 minutes into my wait I saw a woman and her daughter go into the shop and wait at the reception desk, apparently waiting to be served/​helped. I kept my eye on them to see when/​if they would be served so I’d know when I should enter. Another worker in the salon came around the corner, locked eyes with the women, and said not one word to her. Not even a «Hello ma’am, one second, we’re just cleaning and getting ready.» & not even a smile. That told me something right there but I still sat and waited and the women and child still stood and waited. Finally about 2 minutes after locking eyes with the employee, the woman decided to take her daughter’s hand and leave. I literally followed their lead and went downstairs to CVS to buy my own acrylic nail set so I could do what I wanted them to do on my own. At least it was around the same price and I know everything is clean without dealing with a rude manager. I mean if the manager is rude then only God knows about the employees or how you’ll be treated if you ever have a discrepancy about anything done with your nails. Please do not ignore the other reviews about the manager. They are all true. I’m not saying to never come here I’m just saying this is more of a place you go when you can’t do your own nails or you’re really disparate, be wise with who you give your money to. Use it as a weapon. She will not be getting any business from me.

This place has only one star because the long time nail techs are really nice and work hard, bur unfortunately their manager makes it bad for everyone. She shows personality zero towards patron. I don’t know what she’s saying, but she always appears to be scolding them. They’re obviously trained to show no emotion when she’s talking to them. She makes everyone feel uncomfortable. I think I made my last visit.

I was in the galleria mall today, my friend went shopping I had an hour to kill, I went by the nail spa and decided to get my nails done. I was greeted by two nice receptionist and had me sign the registration book, they explain the different package they offer, I decided to get the manicure and pedicure special for $ 37, got started with the pedicure service with a technician named Annie .
Very relaxing with the hot water in the tub and a sea salt massage, then followed by the Manicure, The technician Annie was very pleasant and made me felt very comfortable in a nails spa .
The facility was very clean and comfortable .
Recommended for any guys that have an hour to kill in the galleria mall.

The worst place I ever been to do my nails!!!
I was there in last Sunday I was waiting for two hours until they gonna finish to do my manicure pedicure and wax to my eyebrows.
She did refill to my Acrylic nails that was broken at the same time I was there while another girl doing my manicure which ahi just cut my toes, I’m sure she wasn’t intended to do that but it’s hurt, and when I complied about the broken nail her response was hoo I’m sorry but you got the manager she don’t know how to do acrylic nails, I don’t know either so you will have to wait I was waiting for 30 min.
And the worst part, the same girl that finish my nails did wax to my eyebrows, she glued the wax to my hair, it was so bad!
I’ll never go there again, they are so bad and unprofessional, I’m usually not writing reviews and specially bad ones, but their customer service is just awful and they are very unprofessional!!!
I was really disappointed!

I’m wavering between 1 and 2 stars. Mostly because I’m nice. When I asked how long the wait was I got a non-​committal response. After I asked, they put me in a pedi chair but then I waited for half an hour. The woman doing my nails was rushed and a little rough so it wasn’t a relaxing experience. Whole experience was off-​putting. I doubt I’ll go back.

Don’t give this place business. The staff was friendly but everything else sucked. I waited almost 40 minutes just to be put in a chair for a pedicure in which they left me sitting in for 20 minutes so long the water became cold. The woman finally came rushed thru the pedi and was so rough w the pumice stone she literary took a a little chunk of skin off my little toe which she left bleeding until I told her to do something about it. Now I’m walking around w bandaid til it heals. Then my stupid self had the bright idea to get a manicure it looks like crap I have cuticles still all over the place. The lady sitting next was so pissed off w her service that she walked up and left in the middle of her manicure. I’m a guy I don’t treat myself to this often so I expected it to be nice. It sucked. Good luck if you go

Get color selection, fast services, all the girls who do your nails are super nice. The manager or women who is usually sitting at
The front desk isn’t that nice, last time I was here she was on the phone the whole time didn’t greet anyone that walked in. The Girl doing my nails and toes was super nice and did a great job.

Great polish selection, and there are a ton of seats and workers for busy weekend days at the mall. They get 3 stars for the end result — a great mani/​pedi that will stay intact for at least a week.
One major issue I have is with the owner, who walks around yelling at her employees, obviously making them uncomfortable. I can’t understand what’s being said, but it negatively affects what should be a calming experience. Other reviews have mentioned this, and it really is true — she’s a scary, heel-​wearing, nail overlord.
The other problem is that they grate your feet down WAY too much — to the point where the skin will grow back far worse than it was before. This creates a feedback loop where I’m often having to go back to have them exfoliate again. Be cautious!
You also may end up very close to a weird lady getting fake toenails like I did last Saturday. Great polish job, tho!

While in the Cambridge area my partner, her family, and I decided to stop in at this nail salon to get a little TLC. The lady’s got manicures and pedicures while I decided to get a pedicure.
When we walked into the salon our terrible experience started right away. We were rudely greeted by the store owner who seemed upset that we showed up with five people. This was after we had called the day before to schedule an appointment. We quickly realized that our appointment meant nothing since no chairs were available and we had to wait for at least 20 minutes to get started.
When we finally sat down to start our pedicures we waited for what seems like forever until someone came over. The massage chair that I was sitting in was broken which was disappointing because I was looking for a good back rub.
The whole time we were here the owner walked around hovering over the employees yelling at them and making us feel uncomfortable. At one point while the ladies were doing their manicures, it was getting towards store closing, so the owner shut off the TV with at least 15 customers there. The ladies had at least 20 more minutes before they were done, and when they asked for the TV to be put on they got glares from the owner.
In the end the only reason why is this place deserve even one star is because their employees were very sweet. I had a lady by the name of Lucy while my partner had a lady named Cindy. Both were really polite but often got yelled at by the owner for who knows why.
The reason why I would say to never come to this store is because the employees seem to be treated unfairly which makes it uncomfortable for customers! There are definitely other places in the area in which you can get and better job done with less anxiety and tension. The owner here needs an attitude adjustment and needs to treat her staff much better!