Goorin Bros.

I’ve been to both locations in the area, and while the Newbury store was very friendly, the Cambridge Goorin Bros. in Harvard really shines! My fiancé and I walked in one day while waiting for a show at the Loeb. We picked up a hat for his mother and we were hooked!
The staff members at this location are so great. Everyone we’ve met have very friendly and seem enjoy the product. The only suggestion I think I’d make is to offer fur felt in addition to their wool felt hat line up.

Stopped in on my way to the COOP to replace my Harvard propaganda and was really impressed by the employee and the offerings. They had a much larger selection of sale items than my local NYC store. He also provided some much needed info on cleaning my latest Goorin find.
The décor was cute too!

I thoroughly enjoyed my trip to this store. I went in on a simple mission to find a hat for a horse race, and turned in to a fun shopping expedition where the wonderful saleslady helped me to accessorize my hat with feathers, ribbons, pins, etc. The saleslady was so friendly, helpful, and not at all pushy. The prices are higher than a hat at Target, but the quality is far superior. I will definitely be going back for all of my hat needs.

I came here for an event and had so much fun. The staff was super helpful and talked about hats till their noses bled! Not really but they did have lots of info on the hats and what style would fit best.
I had been in the store previously and tried a few on and hey, maybe it was the booze they were serving but I felt like I NEEDED a hat! I had my eye on a few and would definitely like to go back when the crowd is less heavy to try them on again.

My 16 year old has taken to wearing a fedora he found on vacation a year ago and while I love it, I would like him to start changing it out. I had a little extra time and I stopped in to have a look but not really to talk to anyone.
One of the gentlemen engaged me in conversation and told him my «plight». He told me what to look for and why and how … He spent 15 minutes with me all the while knowing I was not buying a hat without my son present. You could tell he really knew his stuff and he put me at ease. Just by the quality of the hats, I know that they are not cheap but you don’t want cheap in a good hat anyway.
I loved this store and will be back very soon with my son to pick out a lovely hat.

I have had such great experiences here. The folks that work at Goorin Bros truly know the art of hats. I have had the luck of receiving help from Felice and Mike. They will let you know when something isn’t working and help guide you to a hat you may not have had on your radar. All good things here. Worth every cent!

The hats are expensive $ 40-​$ 200 but the quality is top-​notch and they have sizes for every head. They also had a 20% (25%?) off sale on everything when I went in, so it seems sales aren’t unheard of here. Their customer service is quite helpful but not pushy and the store setup and atmosphere is worth stopping in just to experience. Plus, who doesn’t want to stop to try on hats and make poses in the mirror?

These guys are my go to for all my hatting needs! I own 7 of their amazing hats and they never fail to impress. The styles, colors and materials will keep you covered through all 4 seasons. If you need a stylish hat for any occasion then go see the amazing peeps at Goorin Bros!

these guys are great went out of there to find me the special hat i was looking for!
Skip Newbury st Goorin Bros. they were jerks, no lie. GO TO Harvard Square. Way better staff!!!

Terrific customer service. My thanks to them for all their help.
And nice hats, too!

My experience at Goorin Bros. exceeded expectations.
Upon entering the shop, Alex was an attentive, without being pushy. He carefully listened to my hat criteria and then led me on a journey, which involved several hats with a various embellishments until we found just the right one. Alex even skillfully waited on other customers, checked the back room for other hat sizes, gave me a tutorial on how to properly roll up a crushable hat (like a pita!), and provided me with advice on places to visit in Nashville!
On top of all that, I ended up leaving with the perfect hat in my price range — a crushable brown sunhat with a black/​green feather barrette and a plume. I wore it right out of the store and received several compliments during my night out. I can’t wait to wear it at the steeplechase in Nashville (and all summer)!
I will certainly return to Goorin’s for my next hat-​related purchase!

I had a WONDERFUL experience shopping at the Harvard location about a month ago… & I purchased one of there basic flat caps.
My roommate bought some other fancy shmacy hat as well, and the sales person was the friendliest guy around. Measured my head, we laughed about it’s smallness, had a great time looking at hats together.
Contrast this with a HORRIBLE experience at the Newbury street shop, and I’ve definitely got my Goorin haberdasher location picked out.
Prices are steep– but the hats are well made, and they’ve got a corner on the hat market in Harvard Square. Huzzah.

These hats are reasonably priced for the quality. They run about $ 40-​$ 150 per hat but are well-​made, and the customer service that the store provides is excellent. If you are considering buying a hat, this brand is worth the splurge.

NO DEATHS AND PERFECT REPLACEMENT!
So a friend suddenly had to go to the ER and, in all the mess of the possible near-​death experience, I totally lost my hat.
(Actually it probably would have been where I left it but, big surprise, it was gone later when I returned to retreive it. No wonder — it was an amazing hat.)
Anyway I was crushed.
It had tremendous sentimental value (a gift from my spouse), but it was also a couple years old, so I was worried I’d basically never have another one like it. I didn’t even know its name or type or anything, and when I emailed Goorin Bros Customer Service, they couldn’t quite tell. I was crestfallen.
They hung with me and suggested a few somewhat similar hats to replace it, based on my forlorn descriptions, but to no avail. But they didn’t give up. Finally the customer service person (Jen) said, «Hey, do you have any pictures of you wearing the hat?»
Oh. My. God.
See, clearly I forgot to take my IQ pills that day — of COURSE I had some pictures, but in my distraut state, I didn’t think of that. And she brought it up without making any assumptions or anything, just making sure that EVERY way we could determine the hat’s type was followed.
Bam — she sent the photos to their people, they checked into their stock, and sure enough they located some EXTREMELY rare overstock for this sucker (earlier I’d checked ebay and, like, everywhere, and nobody’s giving up this awesome hat).
So I just got it in the mail today and now have the perfect replacement!
The bottom line is they stuck with me, hung in there, spent a lot of bandwidth emailing back and forth, their tone was more than cordial — I just really felt like I was absolutely taken care of and they understood how much this meant to me.
Other companies wouldn’t have kept the email dialogue going as long or worked as hard to think of solutions or spend time asking the right questions.
Truly top-​notch customer service.
And from my experiences in their store, it would appear this company just has fantastic, service-​oriented people from top to bottom. Unbelievable experience. Even if I didn’t get a replacement I’d be writing this same review because they came through for effort in every conceivable way!
As for my friend in the ER — he’s fine, so happy endings all around!

Beware. you may wander into here thinking «I don’t really need a hat.» But then the nice salespeople encourage you to «have fun!» and «try things on!» and slowly your thoughts turn from «Heehee, this is so silly!» to «Hey, I really do look pretty fabulous in this floppy brimmed sunhat.»
As one of the salemen was talking about the different styles of hats available, I thought to myself, «I have never met someone so passionate about hats in my life.» He was very good at picking out hats that looked flattering on me and my shopping buddies, so if you’re one of those «Hats never look good on me!» people, come here, declare that very thought to one of the salespeople, and get ready to be a hat convert.
Mix of casual to fancy hats, so whether you’re a hipster who likes those hats that make you look like a train conductor or a Rich Uncle Pennybags who wants to drop over $ 100 a gorgeous handmade felt fedora, they have you covered.

Great selection of hats.
Greater for men than for women. Fadoras galore, hunting hats and fancy baseball caps.
The few women’s styles they carried were absolutely beautiful. I would have bought all of them if i needed a hat, though i only stepped in to browse.
The décor of the store is luxurious, old England, dark mahogany walls and hat stands dominate, dim lighting with large glass windows in the front covered by an elegant display. This boutique had really elegant, high quality hats at reasonable prices ($ 100-​$ 200), but absolutely worth it for the materials and quality of the product sold.
All types of hats can be found here. I especially liked the 1920s look as well as the 1940s Faye Dunaway in Chinatown look.
If i needed a good hat for myself, or knew of someone who loved hats this would be a place i’d buy it!

I’m not sure anything I say can be as positive as what’s already been said by prior reviews. If you’re into hats, this is the place to be. Awesome selection, super friendly and helpful staff helped the princess and I into the perfect caps. Whether its flat caps, fedoras, knits, skullies, bell caps, and bowlers this place has it all. Hand made super quality.
I bit on the
app when it came around, and had the pleasure of strolling into the Harvard square shop where at once the princess and I were captivated by the staff and selection. Will return and hope to see you there!

Just walking around on a drizzly day with my 3.5 year old daughter, we saw Goorin Bros and thought, «hey, lets check it out.»
The shopkeeper was casually friendly and absolutely not pushy. We randomly stopped in, said such, and all she had was smiles for us and encouraged briefly to look and try on.
I had ZERO intention to spend a dime anywhere this day, not my thing to go «shopping».
Then I went «hat mad». I had no idea hats could be so well made and accessible.
Needless to say, I walked out with a hat, I am happy to have found Goorin Bros, I will be returning.
The very kind shopkeeper even applied some waterproofing to it.
Thank you!