Pizza Hut

Went into this Pizza Hut to get the buffet, they sat us down and ordered our drinks, and when we went up to the buffet there was no salad and was told we would have to pay $ 1.99 extra for salad so needless to say we left. Won’t be going back! Zanesville Pizza Hut still has salad with their buffet!

We have done take out from this pizza Hut many times. Often they lose orders, they aren’t ready when they should be so we are left to wait there for 30 minutes or more. And sometimes they just get the order wrong. The pizza is good once you get it… but is it worth the wait?

The service was horrible. You had to wait at least 10 – 15 mins to get our drinks or you had to ask about refills on your drinks.

Ok food here is decent. It’s like a Pizza Hut would be. However my husband and I went with some friends here. We ordered a pepperoni & sausage pizza & breadsticks & our friends got the same. The service wasn’t fast at all. We got drinks about 10 minutes into our wait. About 30 minutes we got our food but I can’t say the same for our friends. We already finished eating and they still didn’t get their food. They waited an hour before even hearing anything from the waitress. Apparently they thought their pizza already went out but it hadn’t even been put in the oven. So we had to wait another 30 minutes. Let’s just say they weren’t a happy customer at all & I do not blame them. However they didn’t give them a discount but it wasn’t enough it should’ve been free.

HORRIBLE… remodel did not help customer service or management issues! One star only because I have to.