Starbucks

Let’s just say if I could give negative stars I would. Not sure what the deal is but this Starbucks is awful. I’ve had to get my drink redone almost every time, their coffee comes out bitter and it’s either way too sweet or has no flavor at all. I had gotten a S’mores Frapuccino today, it was basically 60% whipped cream… Barely any chocolate, no flavor. If I’m gonna pay $ 5 for a drink it better taste heavenly! I might as well have come home and taking a few shots out of my whip cream can and it would’ve tasted the same. @Starbucks #Refund?
I know many people go out of their way not to go to the Starbucks, I gave in because I didn’t want to go all the way back to town.

The staff, drinks, and food are great. Only thing keeping me from giving 5 stars is the one or two regulars that park their cars or front and sit there for hours for the free WiFi. Those of us who want to stop in and actually but product have to park elsewhere.

Waited in the drive thru for 10 minutes for 2 breakfast sandwiches and 1 coffee. Ordered a regular hot mocha with peppermint, with 1 extra shot. $ 15. Got almost to El Dorado Hills before my son told me his sandwich he was eating was still frozen! Gross. Took a sip of coffee and realized it was a white mocha. Drove all the way back but drive thru had at least 10 cars in line. Had to go inside so for the inconvenience I asked for another sandwich and coffee made correctly and refund for those items. After some weird looks and whispering Tianna told me, I will remake it or refund which do you want? No, sorry. Nothing. Well I didn’t just do all that waiting and driving not to have coffee? Just poor customer service. I understand mistakes happen but to not even be apologetic or sincere after I just spent $ 15 to be inconvenienced. Just rude. I’ll go to town center from now on.

I didn’t think this place could get any worse but it has. The other reviews that gave 4 + stars… Who cares about how great the staff is or how friendly. I want a decent latte and cannot get it here. Did you all know that they aren’t supposed to taste acidic? There is one that makes fantastic drinks but not telling which one. Don’t want it to get crowded. :) I have stopped going to the greenvalley store.

Too many bratty kids hang out there and cause trouble… always a wait inside!
The service is the slowest in our area, especially in the drive up line. It’s faster going to counter which isn’t saying much. Disappointed that it’s not set up for groups. Also, the staff should let the Tweens know that they are supervising the behavior and that if the kids misbehave they will restrict their coming back.

I stop in here every Sunday on my break to use the bathroom and grab a cup of tea. The bathrooms are always super clean and fresh, and the drinks are always made to perfection.
The only reason why I am not rating more stars is because sometimes the staff makes me feel awkward. They yell from behind the counter and are a little obnoxious. Then when I asked for water once they gave me a weird look and then acted like I was not a valid customer because I was not getting anything else at the moment. Made me feel like I was worthless as a customer =/​It has been a few months now and I am pleased to say that one of their newer employees is very friendly and makes me feel comfortable going here (thank you blond girl who smiles at the front counter!)

I had a less than pleasant experience in this Starbucks’ drive-​thru on Sunday. When we pulled up to the order box, the girl didn’t give the standard Starbucks greeting. All we got was a «hello, what can I get for you?» When we pulled up to the window, Sarah had zero customer service with us. She simply took my card and handed me my drink. She never asked how my day was going or even offered a smile. They didn’t appear to by busy, but we couldn’t get Sarah to say more than two words to us. After finishing the transaction, she walked away from the window without wishing us a nice day.
I’m normally not this picky about customer service, but I used to work a different Starbuck for 2 ½ years. This behavior would NEVER fly where I worked! Customer service is VERY important when working at Starbucks.
This is not the first time I’ve had a negative experience at this particular Starbucks. But this is by far the worst. I would expect this level of customer service at McDonald’s but NEVER Starbucks.

The drinks served are comparable to every other starbucks, but it’s always very cold. Also, there are a lot of noisy kids when school gets out. The staff is really chill.

The employees at this particular store need to go through more ethics training. Very poor service when I ordered something that apparently wasn’t on the menu anymore she started to argue and said «whatever» to my request. Lost a daily customer ps. My vanilla latte sucks

This Starbucks is the most incompetent! They win the prize. I go to Starbucks in multiple cities and states. I have to ask why is the worst closest to my home? I want to be nice but I just can’t.

Take some pride in your work… I used to work at Starbucks, I know it’s not the best job. But when you make something for someone, at least make the damn drink right. All of the instructions are right I front of you on how to make the drink. This is not my first improperly made drink at this location.
I am really only reviewing this so all my stars are not 5 and Unilocal knows I am real and does not continue to put my reviews under «not recommended»
It’s corporate, they probably could care less. So that why I wrote this…

Of all the Starbucks in the area, this one is consistently the worst! Half the time they make the drink incorrectly. If it didn’t have a drive thru it wouldn’t get nearly as much business. It seems to be worse in the afternoon. The Starbucks on Coach Ln is far better!

So I’m in the drive-​through, asking if the carrot cake muffins have raisins in them. The quick, confident-​sounding response: «No they do not.» Perfect! I ordered that and went on my way.
What do I find in my muffin when I take that big first bite? RAISINS. I despise the little buggers. Not the end of the world, I just won’t order that muffin again.*however* what if I had been asking about something I was allergic to? Are they going to pretend to know what’s in their products without even checking?
This location still gets 4 stars because the staff is friendly, I love the drive through, and when I do go inside it’s always really clean. Wish I could give them 5 stars but now I have trust issues. =(

I love the drive through at this location! Employees are also quite friendly. The only bummer that I’ve run into here is the temperature of coffee… seems like it’s always way too hot or too cold. So make sure to specify what temp you want — than that, I recommend!

I love this Starbucks! It’s is very convenient and I like the shopping center it is in as well. The staff are friendly and they have an outside patio for dogs :)

Coffee was decent for starbucks. Got my order wrong… Blah

Closes earlier than most around the area, 8pm, but there’s a drive-​thru! Maybe this place is crazy busy on weekday mornings since it’s the most convenient Starbucks here. It’s also quiet, so you can sit outside on the patio in peace.

Nice local place. I take my daughter every Friday before school.

Let’s just start by saying that Starbucks is not my favorite coffee in the world– and it probably never will be. That being said– I get a lot of coffee at Starbucks. My travels/​job mean I’m always in different areas looking for a cup of coffee, and Starbucks is always a relatively safe bet for a decent cup of coffee.
I’m guessing over the years that I’ve been to at least 100 Starbucks locations. The Green Valley Road location has to be the friendliest Starbucks I’ve ever been to. The folks working the counters are fast, friendly, and put out a good product.
If it weren’t for all the Starbucks swag laying around you might think this is actually a well run local coffee place.
I notice that Rian stated the manager has moved. That may be a possibility, but I hadn’t noticed. I also don’t use the drive-​through so I can’t comment on the speed through the line.
I know that by going inside, I’ve always been treated great and gotten exactly what I’ve ordered for a family of 4.
If you have a choice of locations, try this one out– It outshines any other Starbucks stores I’ve been to.

This use to be a really good Starbucks then the manager got transferred to a different store and all has gone down hill. They constantly screw up your drinks when you go through the drive through. My sister in law waited in the drive through for 12 min and SHE WAS THE ONLY CAR IN LINE!!! I have had nothing but bad experiences here and would not recommend going to this Starbucks to anyone. I would recommend the 76 gas station mocha machine before telling someone to go here. At least there you get what you order.