The UPS Store

This place has gone way downhill since Lorna became the manager. No one is friendly. I keep saying I won’t go back and then I give them another chance. Last visit they charged me & didn’t ship the package. They promised credit but didn’t credit me. Ignored request after request. Never again. Do yourself a favor and find another spot.

I have nothing but good things to say about this store. We ship packages almost every day and have used other stores (UPS as well as PakMail) that have been less than friendly and seem to resent when we use them for post office drop-​off. The staff at this store greet us cheerfully the moment we walk in, have become familiar with our needs, and are great at seeing that each customer gets some form of attention the minute he or she walks in. The staff is great at multitasking and seeing that each customer gets attention ASAP. It’s a pleasure to walk in, and it’s our first choice for shipping. No comparison with our treatment by other local shippers.

The absolute worst customer service I have ever had. They clearly have no interest in keeping customers or staying in business so I would recommend that you save yourself some aggravation and go ANYWHERE else.

Had to drop off some packaged to return to Amazon this morning, walked in the employer (female, unsure of name off hand) immediately welcomed me to the store. She noticed I had boxes with Amazon tape, even though she had 2 other customers she excused her self and guided me to set my packages down so I wouldn’t have to wait and immediately went back to working with her customer. It was Excellent and Expedient Professional Customer Service! As I left I was thanked and told to have a great day. — what a great experience! Highly recommend the UPS Store in the Bel Air Shopping Center in Cameron Park!

I walked into the store and asked if they were able to print from a laptop. They said no. but that I could email the file into the store and have them print it. Great, «Do you have wireless I could connect to?», «Nope.»
I leave, go over to Starbucks to connect to their wireless to email the documents over to them. I call to confirm only to find out that they can only accept and print PDF files and not word documents. Well, that’s a hassle.
Also, when I walked into the store the first time the person who appeared to be the manager was calling out an employee for always making her look like the bad guy. This was all done in front of two customers.
Will not go back. UPS, what is going on here?

This morning around 9:00 a.m., certain At &T equipment was dropped off at this UPS Store for shipment. At the time of drop off, the store failed to provide a tracking number. Subsequently, Lorna promised to call with a tracking number between 11:00 a.m. and 12:00 noon. This promised was also not fulfilled. Lorna then says she will have the tracking information by the end of the day. Really? This is unbelievable for a shipping company to tell you that your proof of shipment in form of a tracking number will not be ready until they are ready to provide it at their own time.
Consequently, we retrieved the shipment and took it to another UPS store, which provided tracking information instantly. This is very poor and unreliable service for an operation driven company. I would think twice before visiting this store again.

Great and fast service!

I’ve done business at this store for many years from copies to shipping to having things notarized. I’ve never had a problem until today. I had a package to ship but no box other than the box the merchandise was packaged in. I asked the cashier Mike, «Do you have a box I could put this in?» he told me «yeah, let me take care of that for you.» While I filled out the recipients information he took my package to find a box it would fit in (I thought) but then emerged with the packaged boxed and ready to ship. I thought that was nice of him! While checking me out he told me that it would be $ 24 to ship. Then answered the phone (not answering the person on the phones question at all and not being very apologetic). He told me the total was $ 40! He had charged me $ 15 to put my box in another box! I told him he needed to alert his customers of fees like this before performing services (that weren’t even asked for) and he said «What did you think the $ 15 was for!» he never even told me about the extra fee! Then he said with no believability, well sorry. Needless to say I will never be going here again.

In my prior review I said I would not return, but I thought I should give the store one more chance. I am glad I did. Customer service was good and I was in and out in no time.

This was the second time I’ve been here to have something notarized and the second time is was done incorrectly. Not only did they not refund my money, but Cecelia could not even call me back. I had to call her. Very unprofessional. Needless to say, I will not give them my business in the future.

Love this store! They are always so helpful whenever I come in. Everyone is always so friendly and greet me as soon as I come in! A couple of them even know me by name! I always feel welcome here and will continue to come here!

Have to give my honest opinion here. I felt like I had been robbed by the time I left…20 bucks to ship a small box and an extra 6 $ just for signature confirmation that never got signed nor confirmed!!! Isn’t the point of shipping through UPS to GET a signature? since when do you have to pay $ 6 bucks extra??! I’m gonna have to skip this place next time I need to ship thats for sure. Clerks were friendly tho.