Mr. Rooter of Yavapai, Coconino, & Northern Maricopa Counties

This company is amazing. They showed when I called. They were here with in an hour. Awesome guys. Dustin From and his trainee Joe. Thanks guys

The technicians are friendly, clean and know what they are doing. We have used them many times in the past. If you don’t have an emergency they are great to work with. Even though my wife and I are an «Advantage Plan» member, when we had a leak under our sink I couldn’t get an appointment for 2 days and then they tried to cancel that appointment Terrible customer service. I do have to agree with some of these other posts that they are bit over priced but they do a good job and are worth it. I just hope they work on their customer service. I’m not sure I’ll be using them again though

Ok, so everybody hates to pay a Plumber, but when we needed one Friday afternoon I called them because we had the «Advantage Plan» from a 2014 call. Yes, they are expensive but it is what it is and once they found the problem they did work Friday afternoon, all day Saturday and ½ day Sunday (arrived at 7:45am)…so kudos for that. We had Bob & Armando, great guys, very polite and extremely helpful, went out of their way to accommodate us. Bob diagnosed the problem, we had a backup and it was roots growing around the inlet of the tank. He found this right away with his camera, then he found that the leach lines we had were completely crushed and totally unusable. So… we had to fix the inlet and of course have the tank pumped because all the «sludge» was built up around the entrance and the septic wasn’t working because of it… then came the leach lines… might as well fix now rather than wait to pay more later… that was really expensive because of the backhoe, etc…(that is the only reason they don’t get a 5 star). Not enough time to shop around & get bids, plus they lined up the outside septic pumper and he was right on time too. I learned more than I really ever wanted to know about septics, but they didn’t bullshit us because we saw the tank and the leach lines. I’m thankful they came when they did, otherwise we would have had a backup in the house big time. Can’t say enough about Bob & Armando, they put my landscaping back & you wouldn’t even know they had dug up the back yard, they were very hard workers. Josh the manager was able to give us some discounts & we really appreciated that.

Complete rip-​off artists. They claimed our septic was tilted and needed to be replaced, along with a new leach line, this is after they soaked us for snaking and the hydro-​flush. They won’t tell you on the phone what the basic service fee is, which should have been the first clue. The up sale pressure is pretty intense, (if you do it now, it will cost $$, but if you wait, it will be $$$$). What it boiled down to was roots clogging our line, which they should have been able to clean out adequately with just the snake. Do Not Use.

People are hard on these folks, and I understand why. They sent a friendly guy and he got there fast. He snaked it ($ 163) and offered to do a «hydro-​flush» when that didn’t work for $ 800. I passed and did some checking. Turns out that would have done no good as there was a break in the line, which he would have found if he sent a camera down. Use RotoRooter in Cornville — they are good guys.

I agree with the other review .
These guys are rip off artist. Please don’t call them and stay away from these guys.
They will always find some extra things to charge. And parts are outrages.
They will make some stuff up to come back more than once so they call bill you again.