Campbell Plaza Cleaners

This is more of a review of the atrocious customer service. I recently moved into the area, was going to the nearby Safeway and thought that it would be really convenient to be able to do my dry cleaning and grocery shopping at the same time. So, I dropped off some clothes there to give her a try. It was really hectic at work and life was crazy busy. Admittedly, I should have picked up my clothes earlier, I didn’t. Time flies, especially when you’re busy. You know how that goes. .. The original plan was to go to Safeway to pick up one key ingredient, but since I was already in the same shopping center, I decided to pick up my dry cleaning. After I walked in, it took me 5 minutes to get the lady’s attention. I rang the bell, I was saying «woohoo», «knock, knock». I could see the lady there on her laptop, but she was so engrossed in whatever she was doing that she paid no attention. Finally, after getting louder and louder, I get her attention. She asks me for my ticket. I explain to her that I don’t have my ticket. But explain that I have an unusual last name. Can I just spell it for you? She says, «No!!», rudely. I explain to her, «I promise you, I’ll be the only person in your database with my last name.» Reluctantly, she says, «OK, how do you spell it?» I spell for her and of course, I was her only client with that last name. Finally, I get my clothes. She says, «Do you know it’s been a month?» I honestly hadn’t realized that SO much time passed. I explain to her, that I didn’t realize it’s been that long and apologized. Then she goes on to tell me that she has to charge me a $ 5 holding fee for being responsible for my clothes for that long a period of time. Shocked, I say to her, «A $ 5 holding fee!!! Are you serious!!! I have never heard of anything more ridiculous in my life.» I then go on to explain to her that I am a new customer. This was the first time I dropped off clothes to her and that I normally pick up my clothing in a much more timely fashion. She says, «I have no choice. I have to charge you the late fee for being responsible for your items for that long a period.» Really!!! You would have been responsible if I had picked up my clothing in a week, what’s the difference? I told her that if that’s the case, that this would be the first and last time I would patronize her business and she didn’t seem to care. Doesn’t she realize that there are tons of dry cleaners all over Campbell??? I’m done with her. Move on to someone who appreciates your business. .. .

I’m rating the service of this place and not the quality of the work. I’m getting very annoyed at the small shops that will not take a credit card or a debit card for payment unless the minimum is $ 20. They say they are upgrading their payment system but I highly doubt that. If you can’t take credit cards for your business then you probably shouldn’t be in business. Don’t inconvenience me and help me go get cash just because I got two shirts washed and you can’t take my debit card for a $ 7 charge

I just picked up 2 of my husband’s silk shirts… she must think I’m stupid… all she did was iron them, she never washed them!!! They still stink horribly. What a waste of $ 6.75 a shirt! Being planted here for work for the next 2 – 3 years I could have kept her busy with all our dry cleaning… BEWARE. ENTER AT YOUR OWN RISK!!! 1 Star is too fair, but required :/

You can travel far and wide and not find any more vile customer service than that at Campbell Plaza Cleaners.

I have no clue why I have come here as many times as I did. It probably has to do with it’s convenient location because it’s definitely not their customer service. The women there has a very condescending tone that I do not appreciate. I’m so glad I found Campbell Cleaners down the street with the most friendly people. Customer service is everything, so avoid this place!

I gave 2 stars because I believe customer service is EVERYTHING! It’s what keeps customers coming back. Unfortunately, this place is lacking in this department. My clothes did come back clean however, so basically that’s where the 2 stars came from. Prices, in my opinion, were a little pricey for the service I received. Will not be coming back.

These folks are great at their job and honest in their business.
Your clothing comes back clean, the folks check for items left in pockets and return any mistakenly-​left items, prices are more than fair, and timeliness works out wonderfully. Everyone is friendly and a pleasure to do business with.

First time I tried them. Had cotton button down shirts and cotton shorts which always are laundered. Went to pick up and was shocked at the cost. She tells me I requested they be dry cleaned, didn’t give me a receipt. Amazing how she knows from all her customers what I told her 10 days prior. Typical bait and switch. My wife says she has zero customer service skills and doesn’t attempt to develop rapport. We told her this was our first time and we’re looking for a new place to take our clothes. She took me once and it’s the last time nor will I recommend them. Very bad.

Did a good job on our couch cushion covers the first time so dropped another one off again! A little pricey yes but worth it
Yes the dog is a sweetheart :)

I’m glad this place has a new owner now. The old owner didn’t manage his workers well. Lets put it this way. Me and my brother got over charged by the previous owners worker more than one time. We gave up going to this place till now. The new owners are more reputable and care about their customers.

Not only did the staff not acknowledge me entering the store for two minutes, just sat there staring at computer, until i said hi to the dog. After awkwardly not being able to put my suit back on the hanger i brought it with, she fumbled with putting the plastic over the suit and brought it to the front. told me it was 15.00, which is cheap, i pulled out my credit card, and she told me it was a 20 dollar minimum on my credit card, which is illegal, maximum minimum is a 5.00 transaction. So she returned my ticket to me as I walked to Safeway for some cash and came back. I see she put my suit away, and she brought it up, and made a weird comment about not having my ticket. After all this uncomfortableness, I made it home with my suit, to find out, THEY DIDN’T CLEAN THE PANTS!!! They still smelled like cigar and had the exact same spots I brought em in with. As we were leaving for a wedding, I couldn’t go back, and probably never will. It was the worst.

My wife and I have used different cleaners over the years to keep our dress suits in top shape. Our best friend turned us on to Campbell Plaza Cleaners in 2009 and we are hooked. Our suits are perfect and look brand new and all orders are on time. Their service is professional and very friendly. We have told our friends and they are more than satisfied and can’t THANK us enough. Thank you Campbell Plaza Cleaners. John and Olivia

First time I used them, I showed up on the appointed day with ticket and credit card and was told I needed to spend more than $ 20 to use credit card. Came back with large bill, and was told too big to break. On third attempt got my clothes. I also noticed that their charges were higher than most competitors. I will go elsewhere in the future.

The Short: DON’T GO HERE, YOU WILL BE TREATED POORLY, LIED TO, RIPPED OFF, and THEY WON’T CARE.
For potential customers, run far far away, go somewhere else. To current happy customers, you may have not had a problem yet, but this Owner will NOT be accomodating if you ever do have a problem, so beware!!!
I had 3 shirts to be cleaned. The lady at the counter quoted me one price, and when I returned the price had doubled and the stains were still there! The Owner didn’t care, implied that I was lying to her, and when I said I would not be a returning customer she said, «Great, I don’t want you as a customer, we don’t want you as a customer, PLEASE PLEASE, don’t ever come back!!!»
How shortsighted to have made a few extra bucks on me but to lose out on years of recurring revenue. This place won’t last long due to their deceptive practices, bad cleaning, and terrible customer service. Good thing there are TONS of other cleaners to choose from.

I feel like this is an okay place. I went here only to have a king down comforter cleaned and they charged me $ 52. I feel the lady there was kind of rude and even when I dropped it off she made me feel bad about there being dog throw up on it. I feel like I shouldn’t have to feel bad for having to get something dry cleaned that has a stain on it. Needless to say, it was ready on time and she did a good job cleaning my comforter. I might go here again just because it’s such a good location but I feel there are better cleaners out there with a friendlier staff.

I have been very happy with this liquor store, yes it is close to our house, but still it is one of those places where you can get your favorite drink and then get home within a few minute and enjoy that over ice.
The service is always good here; the guys behind the counter know where everything is and will get you on your way fast.

Update: (–1 star) Some things have happened recently that have me wondering if I should change cleaners. Some of my items got mixed up (Granted, I didn’t realize for close to a month, because I didn’t need the cleaning I had brought home. I stored it in the closet.) In conversation, it turns out that this has happened before, on a few occaisions, with other customers. While it’s still tremendous value, and the owner was grateful I returned it, it was a not-​so-​good feeling. I still have great hope, but I’m a bit more reserved, now.

A little on the pricey side but the quality is EXCELLENT. The clothes always come out great! They did alterations for my pants since I’m closer to the ground :-)
The owner is friendly and really loves her facility. I love the dog they have there.
Thanks again for all the great service.

Campbell Plaza Cleaners has done great work on whatever i bring in. The person working there is very nice and goes out of her way for the customers, it is an easy location to find and no problems at all, most cleaners i have been to are hard to locate and a mess trying to leave the lot, this place is prime time let alone the customer service being an A+, i recommend this Cleaning Service to all Unilocalers and others out there!

I have been going to Campbell Plaza Cleaners for about 8 years. The owner is friendly and very courteous. My clothes come out perfect every week. Both my husband and I wear «dress» clothes to work daily, and I fully trust CPC with all of our clothing.