Citibank

I understand company policies and adhere accordingly. It seems certain employees are either too new with too little experience and no valid training. Hajnalka for instance, aside from asking for social, occupation and other unnecessary info, also had issues and had to step into the ‘back’ office because the name Steve wasn’t the same as Steven. Yeah, really. And did I mention it was my 3^rd straight week seeing her. She did have the nerve to ask why I didn’t have an accredited there. I had just moved and will find a more customer centric institution.

Probably one of the newer Citibank branches around south bay and it has its perks. First of all it is a smaller branch location so it is more hidden and you can usually find little or no wait at all. Great for people that are always in a rush. Second of all it is located in a safeway parking lot where there are usually plenty of parking space for you in and out. ATM Drive through also available if needed.
One of the driving factors that this bank is out to succeed is because of the great customer service the bank team provides. Sally (Personal Banker) and Shuzair (Bank Manager) are the only two that can handle more important issues rather than regular transactions but even with only them… they manage to go through clients easily. The teller team is also very energetic and helpful in assisting with banking transactions. There is also two indoor ATMs which are protected after hours as it is Debit required for entry.
I see there are a few poor reviews on this branch but I am sure it was just a bad day or perhaps an understaffed day. Overall. pleasant banking experience!

If I could give 0 stars for this bank I would!!! Why the heck do they need to know what your occupation is if you are trying to just deposit money into an account? It’s feels like racial profiling to me! They can’t give me any written explanation for this policy! WTF!

I went to this Citibank branch to close an equity line of credit that was opened many years ago by my dad. He passed away 6 years ago but they would not close it when my mom tried last year. So she had me check into it. I gave them a copy of the death certificate, figuring that is all they needed to close the account. But they wanted the original death certificate, a letter from the owner of record, proof of ownership, and $ 100 for recording at the county. Not only that, I did not have a check book with me and they did not accept cash nor a credit card. It should not be that hard to close an account after a person has been deceased.

Be aware of their office hours!
I’ve been here three times between 5PM to 6PM on days where their website clearing stating open till 6PM. All three times, the office was closed! Once due to a summer time schedule change, the other two times just for no reason.
As of today what I read on the front door is that only Friday has the 6PM option. I don’t mind the fact they close at 5PM most of the time, but to have the wrong information listed on the website is disturbing, particularly for people like me who has to take off from work early to shoot for that 6PM target!

Great bank with the NICEST staff. Rarely a line! My husband was selling our car and they let him and the buyer use their conference room. We use them for business purposes and the Manager is a very nice person to deal with. Highly recommended. Parking is easy and plentiful in a shared lot.

A new Citibank for the Campbell community! It just opened this past week and when I went inside, they gave me a tour of their cozy interior layout.
They also have a drive through ATM as well as two walk-​in ATMs as well. It’s within walking distance of the new Safeway and Starbucks inside the store.
They open until 6pm on weekdays which may help the full time workers get here after their work days.