Shiro’s Auto Body

Awesome service, very friendly staff, eager to help and they handle all the paper work. I just drove in and they started the process, Keiko is really nice to walk me thru all detailed fixes, fantastic!

Top notch! Professional, accommodating, caring, honest, reliable folks!
The team went above & beyond to get my car back to me… in better shape than the day I bought it! No lie!
Thanks Shiros!

Ok let me start with telling that I am a very forgiving and understanding person. However, there’s a way people do professional business and there’s a professional way to handle things. This place does not do either.
I was referred here by a friend who is good friends with the owner and often brings his car here for work.
Here comes several incidents of problems every time I brought my car to them. I gave them one way too many chances.
The first time I brought my car here was because I had wrecked my car and did some major damage. They handled it all through insurance, which was fine and gave me an estimated time of 3 – 4 weeks to get the car back.
During the entire time, I had only received one call saying that the pick up date was to be delayed because the parts estimator had fucked up and didn’t order other parts that needed to be replaced. That was fine, I was told that I had to wait a couple more days before I could pick up the car. The date that I was told to come pick up the car, I called the place asking if I could come pick up the car. Nope. Not ready, again. The estimator — Ruben– was extremely rude to me when I was just trying to get my car back. I was in tears because of how rude he was to me. Whatever, I sucked it up and picked up my car days later.
Second time I brought my car here was because the week after, when I stepped on the brakes, my car was shaking and vibrating. Turns out my motor mount was broken. They claimed they checked it and it was «fine» but I don’t believe that because they said the motor mount was completely broken. «How could we have missed that». Whatever, they fixed it.
Third time, I had picked up a rear spoiler for my car that I wanted mounted. Of course I will pay for the service, I’m not getting any of this service done for free. So I bring in the spoiler and my friend takes my car to the shop so they can mount it onto the trunk and install the trunk. He had to come back 3−4x in one day because they were constantly «busy». In the end, I had to take another car to come pick up the spoiler mounted on the trunk and go home and install the trunk.
Fourth time, I thought they had done a decent paint job on my car. Considering it’s a custom pearl white color that’s not OEM. So I picked up a different style hood and front spoiler which I brought to them to get it painted. I brought them the hood and my original trunk so they can paint match it without me having to leave my car there. Over a week passes and I don’t get a call or any notification to come sign paper work with the price estimate for the work. I have to keep coming and keep calling to ask. Ridiculous. Finally I get the email and approve the job for both items for $ 900. The owner did not put the proper pricing for each item separate. 2 more weeks pass by and no word from the owner. Doesn’t pick up my calls or let me know the status of when to even pick up the parts. I always have to call and ask. Extremely annoying. Finally they say it’s ready to pick up. So I drive to the shop and the hood is ready, I ask where’s the lip? Owner says he forgot. He forgot. Tells me to come back next week. 1 week and a few days later, I call to see if the lip is ready. Nope. I had already paid the 900 too. Now he says the lip won’t be ready til the end of the following week. I’m picking up the lip, taking the loss and never coming back again. Picked up the lip, owner didn’t even come out to say anything.
Problems after problems, chance after chance I am completely through with this shop. Extremely disappointing since it was a referral from a friend.

Reuben and and his team are top notch. Quick, detailed and profesional. You won’t find a better combination of quality work and customer service. Thank you!

I was in a fender bender and was recommended to bring my car to Shiro’s. I brought it in, they quoted me a time and a price. They were reasonable, efficient, and had the work done amazingly quickly. The work on the car was not an easy task, including a new bumper, new headlights, new hood, as well as fixing other problems from the impact of the accident (then repainting, etc). Shiro’s quoted me a time and a price. They stuck to the price and they had the car ready on the deadline of when they said it would be ready. I found the customer service to exceed my expectations. My car looks like new and drives like new. They also washed the car and detailed the interior. I would highly recommend Ruben and his crew at Shiro’s. I had a great experience from start to finish.