The Home Depot

I’m two weeks into our bathroom renovation and I seriously miscalculated the amount of dry wall I needed. I usually get my materials from a local supplier, but he wasn’t open on a Sunday so I opted to go to Home Depot. I asked the first employee I saw where the dry wall materials were and all he said was to «check down that way» as he pointed. Not the best of help (keep in mind this store is massive). I must of walked around for a good ten minutes before I gave up and decided to ask someone else. Finally a woman walked me toward the correct isle. I picked up some drywall panels and a few more screws while I was there, all of it was priced well. Aside from the lack of customer service and the confusing store layout I still rely on home depot for my DIY projects.

This is a joke of a store. Cant even get a VA discount because the cashiers abused it. Don’t answer their phone when calling. Just leave you on hold FOREVER. Useless.

Clerks with attitudes. No attention in the customer. All joking amongst themselves with the aisles blocked with boxes. Seems they just don’t care.

Ordered my products online to be picked up at the store, set up a time and everything.
6 unanswered phone calls, 1 online chat, and 4 hours later, STILL my products are not ready to be picked up.
I should have just gone in and found the stuff myself.
Hire more staff or don’t falsely advertise the «NEED IT NOW, BUY ONLINE AND PICK UP IN STORE.» option you have in all caps and bold on the top of your web page.
Highly disappointed.
Never again.

If you know what you need, you are likely to be able to find it here… it’s HUGE. However if you are like me and don’t always know what you need or where to find it, it can be a little overwhelming. I am not very handy so typically I need some help, it’s not always easy to find someone to help and IF you can they may or may not be very knowledgeable. They have a couple self checkout lanes which is convenient if you only have a few items. They also offer a 10% discount for military, be sure to ask for it!

Came in the other day to look at carpet. There was only one older guy working that area and he was helping other people. But he acknowledged our presence and said he would help us next. We had to wait 10 minutes or so, but once we got help he was very informative and helped us pick out a perfect fit.

I would definitely recommend for people to go to this Home Depot. SUPER helpful in attitude and knowledgable. THANK YOU!
Each employee that I passed by was just so helpful. Dennis was someone that asked about my project and recommended a product that was an «all in one». They paid attention as I shop. Awesome!

John R was a godsend today. This man absolutely went out of his way for us today. Unbelievable

Had a wonderful experience yesterday evening. Went to Home Depot because our bathroom toilet kept backing up. We have had this problem for weeks with no solution until yesterday. Steven, in the plumbing department ask what the issue the toilet was having than proceeded to walk me through the process of fixing the issue. And it worked. Thanks to Steven, the toilet is fixed, the kids can now stay out of our bathroom plus it saved me the trouble of calling out a legit plumber. Five Stars to Steven.

I’m absolutely appalled by my experience in this store today. I can’t even believe I’m Unilocaling a Home Depot.
I came in here today around 3 PM looking for one thing and one thing only. Considering it was a special part I wanted to check with someone in plumbing to confirm. I can just forget that idea righttt quick because no one wants to help you here at all and if you try chasing them I swear to God they walk even faster and pretend not to hear you. Wtf? There are no working humans in this store, they’re all a bunch of deer in headlights.
But you want to know the worst of it all? A woman working in this store was approached by a small middle aged woman requesting help with the toilet section. She knew what she wanted to buy but simply needed help getting the heavy toilet on the dolly. The woman working snapped and rolled her eyes and said, «UH, did you even try yourself?» She then proceed to lift the box in an effort to show off that she’s small too and can lift the box but nope, she couldn’t do it!!! She huffed and puffed and walked away. Then, as I walked passed her she told an older man (her colleague) that was walking by to «Go help with that stupid thing now cause it’s not even my job» and pointed to the aisle. SHOCKING. I felt like I was on that MTV show, Punkd, at this point.
What the hell is wrong with you chick?! The poor customer looked so stressed and sad and said she was just trying to get help with the one thing… I don’t think that’s so much to ask or a reason to get nasty because you hate your job and more likely you hate your life. Also, don’t you dare be barking orders at people cause you’re not even a manager (I asked her if she was because I was so shocked by the whole encounter I witnessed).
I’m sorry I’m not sorry but I ended up calling afterwards and spoke to the manager to let him know what I witnessed and he’s a lucky man today because someone could have seriously gotten injured today. You do not treat people like that and undermine PAYING CUSTOMERS.
I told myself I wasn’t going to Unilocal it but I think this review is enough to make some smart and respectable people just stay away until his place can get their employees and shit together.

Went in to buy carpet and installation at Campbell Home Depot today. NO ONE in the carpet dept. Asked someone in appliances to call for someone. we waited, no one came. we went back to the appliance person, she called again and was told that ‘he would not come out to help us’. Now, there were 5 people in paint, 3 in appliances and 12 in ‘customer service’ area. Not one of them can help?
We left and went to Lowes.

I recommend shopping here. Look, I’ve come to terms with the fact that the minute I walk in ANY Hardware store that it’s going to be a challenge to find employees when I need them. I don’t think that Home Depot is any different. However, their selection is great, the price is right and their employees are personable and helpful. It may take you five minutes to corner one, but after you do, they’ll answer all your do-​it-​yourself questions.

Talk about bad customer service… wait I mean NO CUSTOMER SERVICE AT ALL. Not one hello how are you can I help you find something? And the one guy we asked for help disappears and never returns lol we try to find help but the workers pretend to not see us haha thanks for a not so great experience shopping there

This location is right off of the freeway, so it is pretty convenient. Also, the parking is never terrible, because they have a huge lot. Every time I have to come to visit, whether it be for room paint or items for my plants, I always seem to find them easily at Home Depot. There are plenty of workers at any given time, and they are usually eager to help. I have yet to have a bad or sub-​par experience here. The aisles are arranged pretty neatly and labels are all accurate (at least in the areas where I have frequented!).
I will continue my visits here because of their good service and sometimes carrying the even hard-​to-​find items that I usually need around my house. Thanks for a great visit!

Paint guy was very knowledgeable and helpful! Also very friendly in explaining the procedures in painting as well as cleaning. Thx Josh!

This is the worse managed Home Depot in the south bay.
The cashiers are disrespectful to customers. It reflects on the manager. The manager works night shift. She is a white middle aged lady with a bad attitude. Stay away from her.
my experience is this. I used the self checkout machine. The receipt did not come out. The self check cashier could not get help from the normal cashier. They just ignored her or said the manager is on break and I would have to wait for her to return. I waited over 10 minutes. When she finally returned from her break she was annoyed that I was waiting for a receipt. It took her 15 seconds to print it out. But it bothered her that she had to do anything, she just ripped the receipt from the machine and handed it to me. No thank you let alone no apology for the wait.
Stay away from this store if you want respectful fair service.

This place is fine if you are a hardware specialist yourself — and all you have to do is picking up stuff you know you want to by off the shelf.
Everything else just doesn’t work.
If you want to call some department — it always takes a long time to wait. If you want some one to do something for you — he is first no where to find, then after several calls from the desk he/​she might appear.
I’m ready to spend $$$ on floor installation and it just can’t be done. I got the mesaure done and then after they found out I’ve bought flooring already (yes it’s also from home depot), they were so perplexed by the situation that 2 days passed and they could not figure out the right thing to do. Isn’t that just one less item to buy on the list? What’s so difficult? When I bought flooring from
, the online customer service was very helpful, except she didn’t mention that I will run into so much TROUBLE when I wanted them to install flooring for me.
If things don’t work –don’t sell them. Don’t offer the service if you cannot provide a good one.

Could not get any help. Walked up to 3 employees standing around talking to each other. Asked for help to find something, they took me to the department and said «this guy is the most logical one to help you» but he was busy. I was ready to spend $$$ and walked out. Going to Lowe’s.

FYI — Home Depot does not honor their price match guarantee. On their website this is what they claim:
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If any competitor tries, we’ll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-​stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-​box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases. Online purchases are subject to price match only.
–
We went there with a printed copy of the lower priced washer and dryer deal from Fry’s and asked if they could price match. The associate said typically they do not because appliances are special order but she would check with a manager.
When she was finally able to find a manager she looked at the price and said «Yeah, I can’t go that low. Sorry. I hate to send you to Fry’s, but we can’t honor that.» and walked away.
I called Home Depot customer service to clarify the exact terms of their «price match» guarantee and they stated: «We do honor price matches, but it is ultimately up to the store managers of each store who can approve it. If they decide that they will not honor it, there is nothing we can do.»
Lesson learned Home Depot does not have to honor their price match guarantee, managers can say no.

By far my favorite location, huge parking lot, several entrance into store. Now a days, it’s hard to find a Home Depot (HD) store that doesn’t share parking space with any other retailers. This HD is one of the few.
Well organize store. Good customer service if you need help finding something. Most of the time, I know what I need to buy and want to be in and out so I can continue my project. I don’t have time to be fight for parking.
This is my go to store. Easy return policy. If your not sure of the size, just buy it and return at a later time. You don’t want to be wasting time going back and fourth.