Walgreens

This Walgreens has one of the most helpful pharmacist in store. I took my mother into the store as we both had severe cold. The lady pharmacist personally took us to the cold medicine area and selected specific medicine for each of us based on our symptoms. We were really grateful as after following her instructions after a few days, we were both cured! I think Walgreens countrywide would do well hiring such helpful pharmacists to help boost customer confidence and loyalty in their store. For this Walgreen, I am extremely pleased with their service and will come back again!

I have found a great experience when using this pharmacy. Mrs. Jokelar «Jolly», the pharmacy manager, runs a great operation. The pharmacists, including Elisa, are knowledgeable and helpful, as well as the staff.

Ridiculous woman in her sixties, I only mention her age because she should know better, I may have been able to excuse this behavior from a kid at the register, anyway this jobs worth wouldn’t serve me OTC store brand cough medicine because I didn’t have an ID, seemly it’s a policy to safeguard against kids under 18 getting some kind of buzz. Not sure how this could apply to a middle man who stops in for some respite from the flu. Small minded people revel in what little power they get to wield.

Slowest pharmacy ever. They have three people staffed at the busiest time, after work. One person filling, one on the phone, and only one actually working at the customer line. They take average 10 minute per picking up customer. Why?

Pharmacy review– I had never used this particular Walgreen’s pharmacy before until now. To summarize– slow, rude, inefficient. I get that there are «systems» in place to fill prescriptions, but medication has never take this long anywhere before. Especially with no one entering the pharmacy area to pick up or drop off. There was just no real effort to get things moving. I felt mistreated & over-​charged.

This review is for the pharmacy, not any other area of this Walgreen’s. I’m sorry, but this is truly the slowest WALGREEN’S pharmacy I have ever patronized in all the years I’ve used Walgreen’s. In our house we call it «Stallgreen’s», as a joke to comfort ourselves when one of us is stuck in the line for hours on end (usually waiting for something pretty simple). To the person who commented and tried to explain the reasons why it is so slow (11/​2014, Petunia?), please, give me a break! Yes, there may in fact be «system» reasons for the slowness, that I can believe (I’m a health-​care professional, yes, I know what meds I’m taking and I also know about «systems».) But then what explains why so many of the other Walgreen’s Pharmacies in the Bay area do a much, much better job of customer service? This place is chronically understaffed and while I generally am reluctant to assign any personal motives to the «slowness», I have run into at least one pharmacist there who appeared to cop a major attitude about one of the meds I was prescribed, at one point in time. Not professional, not needed, not her business, just do your job. Other staff there seem nice as well as compassionate, but may be caught up in the poorly managed inefficiency of the place, over which they have little control. I don’t know and actually, I don’t care. We’ll be moving out of this immediate area soon and I look forward to using a better Walgreen’s in our new location. I honestly don’t know how this place stays «running» or in business. Hope this doesn’t sound xenophobic, because I don’t mean it this way at all, but there is an attitude at this pharmacy that reminds me of what you sometime run into in third-​world countries, where long, slow lines are the standard. It’s something like «this is what you get here and don’t complain. There’s no reason to expect better»… Sad, huh?

This is the world’s worst pharmacy. Not only are their lines unbearably long and slow, the people who work here make customers feel like they are doing them a favor instead of the reality that we are paying customers. The pharmacist is dishonest and unethical. She pretends to help while she is actually fleecing you. I am appalled at the way I have been treated at this pharmacy and will never give them my business again. Stay away from this place unless you like unfair prices on your prescription medication and the world’s worst customer service.

This is only a review of the PHARMACY.
I had an intense medical issue hit me this week. I was left tired, weak, overwhelmed, extremely sick and just wanting to feel normal again. I went to 2 doctors in one day, I usually hate going to the doctors, but I was scared that something very serious was happening to me. I say all of this to give a set up of all the stress I was feeling in a very short period of time. One prescription was filled very quickly and another one was filled the next day (even though their entire system had gone down), I mean I wasn’t even able to call the main store, everything was down. But they got the prescription filled as soon as it was up. Then I needed a third medicine, one of the pharmacist (Elise, I hope I spelled that correctly), went above and beyond in trying to contact my doctor to readjust the dosage (as it was way too high). She also was very understanding, helpful and informative when I called in and had questions as to the safety of taking certain meds because I was breastfeeding. Then when they weren’t able to order the medicine in time to arrive before a 3 day weekend, I was able to get the prescription transferred to another pharmacy that did have the medicine in stock. I can’t tell you how much relief this gave me! I took just one dose and already feel 100 times better than I have all week! I can’t imagine what I would do if I had to wait 4 – 5 more days!
In the past I was guilty of thinking that pharmacist were kind of like robots, they just shove the pills into a bottle and move on to the next one, having no personal connection with the customer. I WAS SO WRONG. Seriously, above and beyond human compassion type of service is what I experienced. I’m sorry that everyone doesn’t get to experience this every time they go to this pharmacy. Just remember the staff are human too and have good and bad days like us, be polite.

This review is for the PHOTO department.
***WARNING!!!*** Do not print photo books here!!!
I ordered for a photo book online for the next day pick up. It took the guy 25 min to find the book. I’m not sure why they are so unorganized.
The quality is terrible!!! The cover is uneven. The cut-​out square is not aligned with the picture on the first page. All pictures were tinted pink. it didn’t look pink on my screen and when I printed the same pictures at Costco, they didn’t look pink either.
I was disappointing with their quality. Take your pictures somewhere else to be printed.

I just had the best customer service at this location. Thank you and I will be back!

In regards to pharmacy: Here is why it’s so «Slow»
1. Written prescriptions often have sloppy Doctor’s handwriting so it is necessary to contact the doctor for clarification. Even an experienced pharmacist cannot guess or ASSUME, and No they CANNOT take your word for it when you tell them what drug it is. (Most of the time patients do not know what drugs they are taking anyway).
2. Walgreens is RETAIL so they are always understaffed and worried about their budget. Even when there is a high volume of customers. Walgreens is cheap.
3. The internet system is not reliable, it is shuts down and freezes often.
4. This pharmacy has a newer and safer filling machine. This machine requires thorough and detailed documentation of the drug being prescribed, the manufacturer, expiration dates, verification on the appearance of the tablets being administered. The machine requires the technician to take pictures of EACH med, vial, label, leaflet and adjust the lighting and focus the image. (THIS TAKES TIME!!! Pharmacy staff are not Genie’s, your meds do not miraculously appear! It requires time and careful attention to what they are doing! If you rush them you are just going to make them F*** it up! YOU are the one that could die if) THEN the pharmacist receives the image on their end and must verify everything is correct.
5. THEN the technician must deal with each RX’s insurance rejections, prior authorizations, drugs not being covered, patients’ deductibles, medicare technicalities, it gets complicated and time consuming even for the most seasoned techs.
*****Please do not expect your prescription to be filled in 15 minutes. It is not mcdonalds, these are medications, the staff can make serious mistakes if you hassle them and raise a big stink about how YOU need YOUR meds RIGHT AWAY. The techs are people. Do not think it is okay to abuse, degrade, yell at them. They all are working hard to help you.

DO NOT USE THIS PHARMACY FOR FLU SHOTS OR THE CLINIC. They are extremely disorganized and come very close to making dangerous mistakes. I made an appointment for a flu shot, but still had to wait 45+ minutes to receive the injection. Then, when I finally saw the pharmacist, SHE ALMOST GAVE ME THE WRONG SHOT! She only noticed at the last minute as she was about to give me the injection, that I had checked the box for pregnancy and so required a different formula.

This review pertains to the photo department. Through their website I created and ordered a photobook of our vacation, and wanted it in time for Mother’s Day as a gift. They advertise same day pick up.
I think I’ve seen it all – some pages were upside down, there were duplicate pages, pages were missing, and on one book pages were placed in reverse order. I reordered the book five times. Nevermind that I was not able to give the book as a gift for Mothers Day as planned, it took five re-​orders for them to get the pages in the right order, with the right orientation. And this last time that I picked up the book, they didn’t have it ready, so I waited 20 min for them to actually make the book, and of course, the pages were falling out on the way home.
At some point, it just got to be comedic.
They gave me a whopping 15% discount on the book for all of their mistakes, but never once did any employee apologize for their mistake. Each time, they would tell me about who was «on shift» during the order and then grumble about how that employee messed it up.
I’m all about trying to be positive – so here’s the positive – I like the thick pages that they use, and the photo quality in the books is pretty good compared to the online companies that make you wait 2 – 3 weeks before the book arrives.
All in all though, I’d have to say that my experience ordering a photobook from this Walgreens was pretty awful, and customer service was immature and unprofessional.

I have spoken to a few ladies in the pharmacy, they are very rude. I called to see if they received my daughter’s prescription from her dentist and her response was as if I didn’t know what I was talking about, and I was told I need to call back because she hasn’t processed the phone orders. I regret having her prescription sent here! If you don’t like to deal with people you shouldn’t work in customer service!

I have shopped at this Walgreen’s fairly regularly for the past ten years, except for this year. The current staff seem clueless, Francine high in this category (see a couple comments below). Yesterday I bought some bath soap, and Francine wanted to open it up and smell it! I said no, since it was for my personal use. She then wanted me to call in and rate her services, 9s being preferred. I’m doing Unilocal!instead. I will probably not go back to that particular Walgreen’s anymore.

My husband & I go here all the time. But today was bad. The cashier in the front was very very rude to a customer before us and to us. She had some really disrespectful things to say about the customers and us. My husband had coupons and she yanked them from him and was really rude about it. We love the store, it’s close and clean. But definitely will not be checking stuff out with Francine or whatever the hell her name is

This Walgreens is around the corner so I end up coming here a lot. I actually was out wasting time while I waited for another store to open. I came here looking for some very specific makeup products and I was just at CVS. Their selection of the products I was looking for really sucked, they barely had any of it in stock, but I assumed that much because from all the reviews and research I’ve done about these products, it’s not just me who is out on the hunt for them. Overall, the products may have been on sale but definitely out of stock for the shades I wanted. I wish their cosmetics department was stocked like the giftcard section was…

This review is JUST for the passport photos service.
The pro is, it was REALLY fast…10 minutes to have my pic taken, printed, and paid for.
The cons:
–kind of expensive. 10 bucks for passport photos? go to costco instead!
–service wasn’t that great. The lady who did my photos was kind of brusque and rudely barked out vague directions. At the end, she just flashed the camera in front of me, and wouldn’t show me the picture until I had paid.
Overall my experience was neither good nor bad… just whatever.

Love this Walgreens. Have used others but this one is hands down the best in service esp in pharmacy. Fast but accurate, attentive to details, willing to tussle with insurance companies and doctors, promptly notify you of prescriptions being ready, available monthly autuomatic refill service that’s handy. Just a friendly, well run group.
The employees here are far more helpful than at the other stores. No matter which department, they’re always pleasant and without being pushy seem to really care that you find what you are looking for. The stock is good and it’s easy to run in and find what you need whether it’s makeup, cold medicine, office supplies or chips. Easy parking too.
The mini mall it’s in has a Nob Hill as well as UPS, hair, nail salons, Hawg’s restaurant, Starbucks and sports store — you can get a lot done with only one stop. Nice!

This Walgreens has always gotten me out of many a tough spot. I needed safety pins for a baby shower like right that second, and boom! This Walgreens had it. I needed poster paper in a large roll for an activity THAT day? Yay, they had it!
There are lots of things jam packed into the store, you can find everything from children’s books to your favorite Revlon lipstick.
Especially stuff that is totally useless that you don’t need!
Who needs a spongey gooey spikey ball that glows like a strobe? Oooh, I do, I do!
What about anti-​microbial hand spray? Oooh yes please! Me! Me!
And for the record, I’ve never used this Walgreens for my pharmacy needs, nor have I encountered the awful staff, so I can’t speak to that.
But gobs of stuff? I can speak to that!