Classic Window Shades

After meeting with a couple of other local businesses we called Classic Window Shades for an estimate and advice on our living room and dining room curtains. Rick gave us estimates for curtains and for roman shades, along with some great advice on how to make our windows look bigger using the roman shades. He helped us find the perfect color to tie in our furnishings and carpeting and even beat the other estimates we had received — with a better product. Installation went smoothly and we could not be happier. We love the new look, which actually makes our traditional living room look much more sophisticated. The style and the color really made a huge difference.

We ordered blinds for our home. The service in the store was fine but it was the installer and return customer service that gives this a five star review. He made sure all the blinds were working smoothly and the company gave us no trouble when we needed to have a couple of the blinds replaced because of scratches in the wood and tightness in the manual pulls.

Twas a small job but they treated us like a big-​time customer. Great decorating advise and great service overall. No hard sell… just facts and honest talk.

We put in shades in our office building and wow… pretty horrendous customer service. The shades are fine but how the company deals with its customers would make anyone gag.
So we had shades installed on the front windows and doors. Once installed, we opened the doors inward and the shades dropped and fell on our head. We couldn’t really figure out what was going on but after some trial and error with the installer, we determined that the top of the shades get banged when the doors open. Basically, the door couldn’t open inward more than 30 degrees. When the boss called, his comment to us was,” That’s the way it is. doors don’t open.” To which my response was, «Are you freakin serious? Our doors need to open since um. doors open!»
So, what he was trying to suggest was that we only have our doors open outward and not inward. I told him that wouldn’t work for us since our customers sometimes come in carrying heavy equipment and they will want to push the door in for ease of entry… his response — «so they open outwards instead, so what? who cares?» well, our customers care!
He was full of snarky comments back and forth… he asked us why we we had to break the shades on the other door… um, hello! we didnt’ know why the shades fell on the first door so we opened the second door to do some investigating. the shades of course then fell on our heads!
We asked him if there were any other possible solutions and as we started suggesting anything… he was full of «nos, nos, and nos. but he said them more like NO NO NO… he was yelling the NOs before we even had a chance to suggest anything!
End resolution is basically we couldn’t put the shades on the door but the roundabout way in which we go to our resolution was having to deal with a totally rude condescending guy who really has no interest in listening and def does not want customers. so potential customers, stay away!

Great service and wonderful people. I have purchased shutters, blinds and curtains as well as outdoor blinds. The products and materials are top notch and the service is impeccable. I recently had an outdoor pull separate and could not fix it myself. Chris came to my home that same afternoon and took care of it. They are professional, classy and kind.