Finish Line

This review is mostly for The Corporate Office but also for this store.
Yesterday I placed an order for shoes to be picked up in store. I finished the order, used $ 20 in rewards points to lower the price, got a confirmation email that it was «official» and went to sleep thinking I got a nice pair of shoes at a great price.
I wake up this morning and get an email saying it was cancelled. The shoes weren’t in stock anymore as the store sold it to someone else. Are you being serious? I placed this order, paid for it, got confirmation and then you sell it someone else…
I called Customer Care to complain and see if they’d honor my order. In summation, NO. They wouldn’t ship the shoes to the store. They told me I had to re-​order it and pay for shipping. I asked about my $ 20 in rewards and they told me I had to wait 7 to 10 business days for it.
The phone call was pretty upsetting because when I was asking questions, the person on the line became short and sarcastic. When I asked to speak to a supervisor to see if they could actually do anything for me as a customer since they basically screwed me over on my order, I was on hold for a long time and he just gave me the same recycled answers. Not once was I offered anything to show they were apologetic for the mistake.
I wasn’t asking for free shoes or a gift card or some nonsense that people try and get when they complain but I was honestly expecting them to honor my order and say they’ll ship the shoes to the store. No. They wouldn’t fork over whatever the cost of shipping was to make me happy and make up for the error. Apparently the customer isn’t right and this big business doesn’t care to spend less than $ 10 to fix things.
Overall this was just a poor experience and there was no concern for providing proper customer service at all.
This is just a terrible business.

store is close !! move by islands burger

Had a great shopping experience at Finish Line (Topanga Mall). I was helped by a young man named Shadi. From beginning to end Shadi was on his «A» game. He was very polite and assertive. I was initially there to buy my wife some shoes. They didn’t have the size I was looking for so Shadi did all he could sourcing other locations to find the right size. Shadi found one par of 9 ½ Nikes. Shadi should be rewarded for his excellent customer service. Thank you again Shadi.

Horrible customer service! I wish I would have gotten the girl’s name that was at the entrance today. Wearing a bun and black glasses. She never greeted us and NEVER asked how she can help us even though we were a couple of feet away. We were the only couple in there. Lost our business! But she was all smiles when her lunch arrived! So rude

I can’t say enough great things about this location.
When I walked in & only saw 1 employee and a lot of customers, I was ready to be ignored. However, the person behind the register immediately greeted my wife & I and said he could help us out with anything. I found a shoe I wanted and from across the store he saw me holding it, asked what size I needed, then, after taking a few other size/​style requests, walked into the back just as another employee came out with his own stack of shoes (I was happy to see there was another employee).
They didn’t have my size, so I decided to just pay for the shoes & pick them up at another location. By that point, another employee had shown up (he was out of uniform so I assumed he was asked to come in and help with the rush) who was just as friendly and helpful as the other employee. Great guy. Friendly and helpful to the end. He even signed us up for a free subscription to SI & let us know exactly who to call to cancel it so we wouldn’t be charged for the full subscription once the trial ended.
I honestly don’t think I’ve ever had a better experience at any store in this mall. And that just goes to show you that even when you’re swamped you can still give excellent customer service.

One place I will never shop again.
Salesman and other team members kept bugging us to purchase a spray for the shoes over and over again. All customer service experience was terrible. Although I bought 3 pairs of shoes for my kids (total of almost $ 200) it felt awkward and weird and not a place where you want to spend your money at. I don’t want to keep writing everything happened there, as it’s stupid and boring. But I will never go there again.

The team of guys who work there are very helpful, team players to the max, I observed them, they gave my daughter great service when it came to her making her own purchase (keep in mind she’s only 11y.o.) As to my service, it was also great. I’d definitely will start buying all my sneakers at finish line. Great service, great team players, efficient, great work ethics, great sales reps.

Brody Is very rude to costumers that need to exchange shoes
He needs to learn costumer service skills

Always get a crappy «hello» as if they have something better to do or hate their jobs.
Most of the employees are standing around gossiping and attempting to look their best. Shoes here are pretty pricey — online they have more of a selection and sales.
I did buy a pair of shoes from here and liked them but wouldn’t com back to this store/​location. Plus, the whole time I was trying to decide on which color of shoes I wanted, the girl kept staring at my boyfriend wanting attention. He even noticed cause at the end she only said goodbye and smiled to my boyfriend.
SAVE YOUR DESPERATE SELF FOR A DRUNK GUY AT A BAR.
She wasn’t even hot… not even cute.
But that’s not the point… Junk customer service and awkward feeling while shopping in here!

Compared to Finish Line located in Los Cerritos Center & Westfield Topanga mall, this store is sad. The store itself is small, inventory of shoes are just average, and customer services is horrible. I don’t know why I continue to shop here. Maybe because its location is conveniently close. This store was once excellent, but I don’t know what happened. It seems to be going down hill. Sometimes the employees will greet you upon arrival. Sometimes they are eager to offer assistance and sometimes they are too busy talking amongst each other.
From all the times we’ve been here, we rarely find the shoe my hubby has his eye on. We ended up ordering and having it shipped home. I must acknowledge them for that great service. Shoes always arrive within scheduled time on my door step.

I came here with a very specific pair of shoes in mind, and not only did they have them, but they had them in different colors!!!
And not only did they have them in different colors, the fine young man helping us was very very nice!
I am a fan of this store.

I guess i’m fortunate in my experiences with Finish Line. Everytime i’ve been here, I received a quick «hello» and excellent customer service. The employees here have always been personable and helpful. This is where I started my sneaker addiction (with the 60+ Jordan Retro 1 Pack), so maybe it holds a special place in my heart.