Smart & Final

Been here a lot and always a positive experience, I do agree that nobody offers to help you have to look for them. However if you’re walking around the store shopping is not really out of your way unless you’re looking for an specific quick buy. Competitive pricing, and friendly staff.

Since I no longer am a Costco member, Smart & Final is my go-​to place for bulk items such as paper towels and toilet paper. They also have a decent produce section. I love the packaged herbs still moist in soil to ensure freshness. They also carry my favorite and so hard to find Topo Chico bottled sparkling water! I only know of this place that carries it by the case in the Valley. Vallarta and Super King grocery store carry it only by the bottle. The cashier tonight was super polite and friendly too! There’s ample parking and wider selection of groceries compared to other Smart & Final locations.
Smart & Final is A-​OK with me and is part of my regular shopping rotation. Even the Wolvesmouth and Sharksteeth team shop at their Smart & Final for their pop-​up exclusive fine-​dining dining events.

Well let’s start with no shopping carts must go out to parking lot to find your on and once in the store no one offers to help :-(

Went here last month with my aunt who lives nearby. The market was clean and the employees actually look like they enjoy their jobs. Thw prices for coin was on point and I paid for her. Shoutout to the cashier, cartboy, and the product stocker they were pretty cute

This is a clean place. Sometimes theres a line. Today there wasn’t.
Norma is really nice. I like that she’s not on her cellphone like most people in the world that help you are. She actually spoke to me. It’s so rare that people speak anymore. Thanks Norma!!! And she was very nice :)

Customer Service. That is what should be first on the list of training. No «greeting.» «Thank you.» «Have a great day.» Just «here’s your receipt.» So sad and frustrating when they use to have AMAZING customer service not so long ago. And PLEASE properly train your cashiers as to how to do a return. I had to tell the kid behind the register 3 times how to do what I expected. He called the «manager», yet another kid. He couldn’t figure out how to process my return that I bought less than 20 minutes prior. Finally, they called the Assistant Manager. A young female who stepped in, asked me if cash back was ok and I’m looking at them like «Why Yes. Why didn’t I think of that!!!» This S&F is going down the drain. I’d rather drive out to Super King than put up with young, untrained employees.
I definitely miss the «customer is always right» mentality.
Best of luck to you all.

I’m here all the time because my house is so close! The price is probably not as good as the nearby Food 4 Less, and they have less selections when it comes to your beer and wine. But they’re always really clean and they’re always stocked. Maybe I come during the good times because I always see workers everywhere stocking up and cashiers are always pleasant (even though those young ones you thought might be less friendly).
Another plus from Smart & Final is their store brand, First Street. I love these more than the store brand from Ralph’s, Vons and Target. They are the cheaper options, but not the less quality options.
Parking is always plenty. The only negative is the line can get so long sometimes, and I hate how you have to go all the way to the other side to exit. The entrance door won’t open from the inside. It might be a weird thing, but I don’t like that very much :)

I think it’s time to update my review for the store. I’ve been coming here for some time now. My biggest complaint with the store is the lack of customer service. I’ve many times had to help people find things that the store clerks didn’t even know where they were. The other thing that’s really painful at the store is the checkouts. I stood in line for 10 minutes before they finally opened up more registers. They only had one open. This is an ongoing thing. Every once in a while you see management pop out of the office but very rarely do you see that. It feels like they’re hiding. It’s just feels like a weird store.

The staff is rude & unhelpful! Every time I go there for Soda the manager Jose tells me I have it in the back but, its warm. The shelf for the cold soda is always empty. I have gone there 3 times finally decided not to go there anymore. I go to Costco now. Costco never disappointed me ever.
UN-​organized and poorly managed store.

Service is OK.
However. remember to check the prices on stuff you buy. If they say «buy 5 and save!» make sure you get that «discount»
I was just there today and they rang my stuff up and it didn’t register a discount. The cashier’s like «i’m gonna have to send someone to check.» I’m like, «then do it.»
Go figure to save time he just went ahead and offered me a discount (which still wasn’t as much as the sign said) but I was tired of holding up the line.
MANAGEMENT — IF ITS ON SALE MAKE SURE IT RINGS UP PROPERLY. Your employees service was fine but you need to make sure this doesn’t happen regularly. I can tell you right now that i don’t expect the issue I came across to be fixed because I will probably be forgotten about.

Had some things I needed other stuff I could have gotten cheaper at other stores. But overall I was very pleased with the environment of this place was bigger then most smart & finals got great essentials for the fraction of the price of other stores. Definitely will be coming back at the very least just to come and get my coffee supplies which is way cheaper then any other place I’ve come across by far without a membership.

Great store always stocked up. I always find what Im looking for when grocery shopping. They usually have really good deals everyday. The staff is really friendly and helpful. No more bags at this store… bring your own bags!!!

Right in line with most of the other reviews — This store get’s an «A-​OK» from me.
I feel that this is a solid store for the most with vast selections in meat, wine, beer, spices, produce, and more at a reasonable price (if you go with the First Street Brand).
I do see their prices change very frequently — it’s not uncommon to find a bottle of wine selling for $ 10 one day and $ 6.99 the next. As far as the neighborhood goes, this is a good place to stop at to pick up some of the items that you might not be able to find elsewhere.
They could improve on their customer service a little. My biggest observation that could use immediate attention to however is their queues /​wait time. Out of 10+ register stations, there are normally only two that are ever open. Many times you’ll see the line pour out into the aisles even.
Overall, I can say that I’m more thankful than not to have these guys so close by.

Customer service is great! They do open really really too, I believe 6am?
They don’t carry much variety of food or organics! You can find good deals on Wednesday’s Only. The cashiers now take longer to pack your grocery ever since, they implemented in bringing your own bags! The store layout is easy and convenient for someone on the run. But, one thing to do always notice about Smart n’ Final: It’s ALWAYS clean!
Plenty of Wine and Beer Selection! :)

I like the flow of this location and the fact that it opens up at 6am!
The thing about smart and final is that they do offer a lot of bulk items and also normal size items. They don’t have as much variety as a food 4 less, Ralph’s or Von’s.
Customer service is always friendly and the best part is that I’ve hardly ever seen there be a long line.
They have plenty of parking.

I like the layout of this store. The vast amount of fresh produce helps me to keep my cooking inventory under control. They carry big containers of some items and moderate sized items for the person who doesn’t feel like purchasing bulk.
The produce is always fresh and clean. I have never had problems with that department here. The meat department is just a little lacking though. I wish they had a few more choices on cuts of meat.
The deli section is cool. A few more cheeses would be nice. I am always on the hunt for a good Gruyère or even a nice Habanero Jack cheese.
There is also a vast selection of restaurant supplies. Cooking pots, frying pans, chafing dishes, take home food trays, cutlery and utensils like you wouldn’t believe.
They round out the south side of the store with the refreshments. There are many selections of soda, vast amounts of beer and even an awesome selection of wines and sparkling wines.
The front of the store has all the liquor and it’s under lock and key for a reason. It is easier to ask for it at the checkout anyways.
This store is generally kept in a clean and orderly fashion. They are also quick to clean up any spills.

I don’t like this place… not for me.
1) lots of bulk items
2) poor selection
3) poor beer selection
2 stars because I guess it fits some people needs but not mine.

This store has almost replaced Costco in my life. Almost.
Great prices on dairy, eggs, canned chicken broth (seriously), cereal and flour tortillas. ESPECIALLY the tortillas, although the low price seems to only exist at this location… I went to the SF Extra on Ventura near Fallbrook and was shocked to see the tortillas were priced at twice what they are at this location. They also carry my fave Daily’s apple wood smoked bacon.
Produce prices are not much lower than any of the chain markets… I buy that elsewhere.
Store is always clean and customer service is top notch.

Blah
Better than going to costco when comparing distance. Problem with this place though is that you kinda expect some lost help when you can’t find anything and there is nobody to be found in a big store like this place.
Its like a ralphs and costco mixed together.

This location opened as a Smart & Final Superstore. It is the reincarnation of a regular S&F. During the move from nearby (Corbin and Sherman Way) it moved up one level of life-​form.
I suppose one’s expectations dicate one’s response. I’m struggling between 2 and 3 stars. I guess I’ll settle at 3 for the reason I’ll tell you in a later paragraph.
This locationis more of a regular grocery store than it is a bulk restaurant supply store. Given the neighborhood they have tailored their offerings more toward the Hispanic community, yet have not ignore the rest of us.
In terms of the traditional bulk restaurant supplies… they have been minimized to the point that I’d rather seek out a S&F that is NOT a «superstore».
On a recent visit I was struggling to understand the pricing in the meat case. Pork shoulder seemed to be marked at two different prices. So I picked around to find the size and price that I liked best. Similar with ground beef, except I think there were three different prices. Some fo the difference seemed consistent with the lean-​ness of the ground beef, but within the 80% selection I noticed two different prices. The sell-​by dates seemd similar enough so I really don’t quite know what to make of it. Suggestion: pick through the case and look for the best price!
One of the hidden secrets to the meat case is the meatmen. If one can’t find what they are looking for, the meatman can and will. They did it for me, and I’ve seen them do it for others. The meatmen all seem quite nice and willing to get meat from «the back» upon request. The alone desrve one of the rating stars!