Walgreens

Horrible. This pharmacy is run by incompetent jerks. There is ALWAYS a problem when I get a prescription here. And it’s always on their end.

I went into this store the other day with photo «ideas». I knew what I wanted to produce for a special occasion but did not know how to do it. I placed an order for same day pickup. When I returned I found the order that I placed was ready less than 30 minutes after I left! Unfortunately, it came out wrong. Upon pickup, Janine helped me. Her attitude, patience & empathy were soooo great!!! Excellent customer service is so hard to find; but that is exactly what I got from her! It took a long time to get the precision & details that I wanted. So long that I felt bad. But Janine did not mind at all. I never saw any frustration; even though I expected it. Then I returned again the same day because my husband decided on a change! Even after all the work that she put in to my first project, Janine was still there & jumped right back in to give me the same outstanding service. She even gave suggestions, she cared. Janine went the extra mile; all the while with a smile! My project is solid & I am one happy customer. Now I have the courage to do more complex projects on my own thanks to her. I hope she doesn’t change.

I had been going to Walgreens in Canyon Country for many years and was very happy withthe service there. I moved into West Hills last year and I have to tell you this is the most poorly managed pharmacy I have ever seen. Prescriptions not filled on time, poor follow-​up, just generally bad. I am going to have my prescrptions moved, this place sucks!

I went in the store to buy medicine for my son. One of the staff member offered his assistance and walked me to the medicine I was looking for. Then he told me that I can save by enrolling to get a free Walgreens card, then he gave me a coupon to use. I will definitely use this pharmacy again.

This location is still open… It’s not the newest, but the customer service is pretty good

Store is still open just went in a bought a few things this week. Everyone was friendly and quick.

Customer service lacks service.
If you want to go somewhere where the staff has absolutely no clue about anything, come here.
The pharmacy staff and Pharmacists are a complete joke and could care less about the health of anyone besides their own. Unhelpful, rude and extremely uncaring.
Been going to Walgreens for 20+ years
NO LONGER

I had a few things I needed to find and had some issues finding them. A very nice employee helped me and was very courteous and went the extra mile to help me. Just wish I got her name so I could give her a shout-​out on here.
Had to use their restroom while I was there. They probably need to get that remodeled. It’s old and dingy.
Otherwise, a good experience.

Absolute worst pharmacy on this side of the valley. The staff is extremely incompetent. Do not go here. They are rude for no reason and slower than molasses.
Edit: I can’t stress how bad this pharmacy is. They are just awful. The people working there are exactly what you expect from a place on Topanga and Saticoy.

Normally I get my meds filled at Target which almost always does an excellent job. Walgreens pharmacy on Topanga could do a better job. One time, I had to wait 2 hours to get my wife’s meds filled. Most recently, I went to an urgent care clinic nearby for sinusitis and mild bronchitis and had them send the order to this Walgreens since the Target pharmacy that I normally go to was about ready to close. The person at the Walgreens counter told me that they wouldn’t have my 2 meds ready until the next day even though they would be open for 2 more hours. Although the pharmacy staff are doing their best given the circumstances, it appears that there are staff shortages or operations related issues that create backlogs and long wait times for the customers.

Unlike other pharmacies nearby, they always have my medication. Only issue I had once was this pharmacy tech that claimed I had changed my prescription because she couldn’t read my doctors handwriting. She made me go through a giant ordeal just to get my regular prescription filled. However; the second time I had this issue a male pharmacy tech stepped in to remedy the situation.

Unlike other pharmacies nearby, they always have my medication. Only issue I had once was this Hispanic pharmacy tech that claimed I had changed my prescription because she couldn’t read my doctors handwriting. She made me go through a giant ordeal just to get my regular prescription filled. However; the second time I had this issue a male pharmacy tech stepped in to remedy the situation.

Walgreens. Get it together.
Half of the people there are perfectly lovely. The other half are angry and/​or snooty, consistently.
Very often they are out of items, particularly in the fridge and freezer section, but it’s probably not their fault so much as their home office.
Here is why I am bothering to write this.
For the past few month, the shopping baskets have been DISGUSTING. It’s everywhere. It’s like at one point they were stacked up and Coke exploded on them, covering them in a brown, sticky substance. I have to hunt for useable ones.
I’ve talked to managers on four different occasions (talked to one manager twice), and they said they would get right on it and clean it up.
It’s been months. Seriously? Seriously. It’s gross and makes a terrible impression.
Otherwise a great place to grab something quick, but customer service is clearly not a priority.

I cannot speak for the rest of the store but do not print photos here one of the images had my head cut off and their printer prints with a little too much red. Made me look like a lobster. That would be okay but the problem nobody there knows how to print photos and cannot fix the problem. I wasted 100 bucks there never going back

This is a horribly run Walgreens. Never coming back again. The pharmacist told me they’ll be back 1:30p and it’s now 2:06p and no one is here yet. And nobody knows what’s going on.

I order holiday cards online that were due by 4:30pm same day. I allowed for over 3 extra hours before picking up the cards. When I arrived, my order had someone else’s prints in them. When the clerk located my prints, less than a third had been printed. What they said would take 15 more min, took over 30 min of sitting and waiting in the store. It seemed like the photo clerk was working every other area of the store. In the meantime, the machine stopped, not enough cards printed… The clerk himself was nice enough. However, this location really needs to focus more on delivering a product on time and setting proper expectations.

the store is ALWAYS understaffed and LONG ASS LINES, and the employees have DOUBLE CHARGED ME on items the last THREE times I’ve gone in here!!! I’m tired of it!!!

Dislike this place. They didn’t let me use coupons. My register rewards, or my points. They were so rude. They even hide the walgreens monthly savings. They don’t have it in the front. If there’s something Walgreens does is help the customers with good deals. This one manager and cashier nothing but haters. i was not buying 100 bottle of shampoo it was just 4 the normal for a household of 6. It’s not the first time they do this. The Asian cashier and manager not good. Dislike them none of my family or friends is going there and to top it off super dirty and boxes everywhere, no prices on items I have to go and ask for prices. It’s like they hate on good deals

always come here in the morning for my milk for my protein shakes. nice mature lady at the cashier most of the time i come very well mannered nice lady always have pleasant small conversations with her. no complaints maybe the lines afternoon time who knows haven’t been here in the afternoons. either way the few times i’ve seen the lines get a little heavy there usually on top of things. WILL BRING BACK MY BUSINESS to this establishment nothing but good things to say about this place.

Extremely long wait time at the drive up window. I’ve never had a problem with staff but very frustrated at the long wait!

The people complaining about the wait time are not kidding. I’d pre-​ordered some photos via the Internet and was just picking them up, stood at an empty photo counter for 15 minutes while I could hear the staff laughing and goofing off in the back. I finally whipped out my phone and called the store, just to ask whoever answered how long the wait currently was at the photo counter…
I placed my order to be picked up here because it was convenient on my way home, however I’d rather take a 10 minute detour than stand around for 15 minutes waiting for someone to hand me an envelope with 3 photos in it that I could see from where I was standing…

This review is only for the pharmacy. The pharmacists and technicians that work here are so rude. They talk amongst each other while ‘helping’ out customers. and I use the word help very loosely. When you ask a simple questions it’s like they’re going out of their way to help you out. Every time I go there I am never pleased with the service. And to be fair, all I’m doing is picking up prescriptions so it shouldn’t be hard work to give me my prescription. There’s one ‘bigger’ girl who has this annoyed look on her face right when she looks at you. One star is too many stars for the pharmacy department here.

Avoid Diana at the cash register she is a piece of work with a nasty attitude! Because of her I may never go there again! Good one Walgreens Topanga. Check your staff and the manager should have done more. She was seriously trying to steal money from me and caught an attitude when I called her out. Never again at this store shame on her and management for not keeping their employee in check.

Some of the employees at this location are great! The check-​out people up front are awesome and the pharmacy techs are also cool people. Do not fill your prescriptions here though, the head pharmacist is a total Nazi. I have seen her deny so many people their prescriptions. For a hassle free experience I suggest you get your medication elsewhere.

It’s not the best Walgreen but it’s really close to my house. There’s nothing really that stands out about this store except that the pharmacists are really friendly. The store is clean and well-​stocked. The location is convenient (corner of Topanga Cyn. & Saticoy) and they have a drive-​through for picking up prescriptions.