Clothes Mentor

I’ve been a customer here for years (selling, trading, buying)
The last two times I’ve been in there, the rudest person yet has checked me out: Melissa.
I did not know WW members got 10% off. When she went to give me the total (before she accepted payment) a few weeks ago, I responded, I didn’t see you took WW?! She responded, «well just use it next time!»
The other day I came in and had a bag of clothing to trade in and looked around.
I had the same employee.
I contacted management after she did not apply my trade amount to new purchases. They did not actively listen and tried to just offer coupons.
Contacted corporate and they also did not assist– AT ALL.

If I could give this place zero stars I would. I have shopped here several times with no issues but yesterday I was treated so rudely by the employees.
I’m a 23, almost 24 year old woman. I still wear some junior clothing, but mind you that I also own a business and have a lot of professional «Women’s clothing». I also was getting ready to hit the gym after i had dropped off my clothes so I was wearing workout clothes. Keep this in mind as I tell you my lovely experience.
So anyways…
I had three bags of clothes that I was planning on donating to goodwill, but obviously if I could make any money on them, it was worth a shot. So I took my clothes to Platos right next door first. They found several items and paid me 32.00. Thanks Platos! I still had several items left, so I went to clothes mentor. In my bags were all of my nice women’s clothing. nice dress pants, sweaters, dresses etc… The lady behind the counter noticed the tape on my bags from Platos and asked if I had just come from there. So i said «yeah.» and she quickly snapped at me that they «Only sell women’s clothing and if you just came from platos then we won’t be interested in anything you own» and then started rambling off several clothing brands they buy. I told her that there were a lot of nice clothes in my bag and that I don’t only wear junior style clothing. And she quickly snapped at me again in a very nasty tone saying «I didn’t say you don’t have nice clothes we just don’t buy anything juniors and we don’t like when they’re mixed together, you need to separate them!» …WOW. So i handed her my stuff and she asked if i’d wait in the store and I said yes. She said to look for my name on the board and no longer than 2 minutes later, I see my name written. They didn’t even LOOK through my bags. I go up to see if they bought anything and I get a different lady. SHE TOO is super rude and tells me «This is ALL junior stuff, we don’t want any of it, the only thing we can buy are these heels.» Okay Lady. because I’m sure you ACTUALLY looked through my things in two minutes. At that point I just had to leave because it wasn’t even worth getting into it with them.
Just because I’m younger looking and was wearing workout clothing and not all professionally dressed doesn’t mean I’m not a professional and that I don’t own professional clothing. I felt like Julia Roberts in pretty woman when the snobby store owners wouldn’t serve her because of the way she was dressed. It sucks because I actually really like their clothes for the prices, but i will NOT be returning and I would recommend that nobody else does either if they want to be treated with respect.

Good place to avoid. Great concept but the employees are extremely rude. My wife and I took some clothes in to sell this past Saturday and I was taken aback by the employees. We went in with some items that we were planning to donate but thought on a lark we’d see if they’d offer us anything for them. We went in not expecting much but I get the feeling that the employees must argue often with people who think their clothes are worth more.
We went to the drop off area and spoke with Tiffany. She gave us the form and we filled it out. After filling it out we wondered if they would call us back with their offer and if no offer if we could just leave with them to donate to charity as it indicated on the form. I asked «when will you be able to call us back?». She snapped at us quickly «Didn’t you read the form?». Wow. I was in shock. I stood there for a few seconds and said «ok…well when do you close and do you think you will be calling us before closing time?». «I can’t quote you a time» she said quickly. We left and went out to the car laughing at such rude behavior.
A few hours we saw a missed call. We called back to the number and it was the store. My wife asked «hey i saw i missed a call». The lady on the phone «Elena» snapped at my wife. «I left a message». A. who checks messages and B. Wow again.
In short don’t go. They offered us 18 bucks for a lot of stuff which was fine… we didn’t really go in expecting anything but the overall customer service will not have us every step foot in the store again.

Until today, I was a satisfied customer. I took a freshly dry-​cleaned Calvin Klein Dress into the store. I purchased the dress less than two years ago, and wore it three times. Since it was a classic, «little black dress» in a size 24, I figured it would be a desired item for resale. Wrong. The woman who waited on me gave my dress a cursory glance, declared it to be «out season», and said they couldn’t take it. When I pressed for details, she handed me off to another saleswoman who said they only take items that are less than two years old. I explained that the dress can still be found online, but to no avail. The clerk also found a miniscule spot on the bottom of the dress, and said they also couldn’t take the dress because of the spot. I have shopped at this store for years, and have seen lesser-​quality, worn-​looking older items from Walmart, Target, and Kmart on their shelves every time I go in. This is not a high-​end resale shop, but the clerk acted as if I was attempting to sell a worn, dirty, and outdated piece of clothing. She also questioned whether I had ever been in the store before: as if I was a new customer to the store — unfamiliar with «their» standards. I have spent much money in this store, but will not be going back. They didn’t have to buy my item, but they left much to be desired in their demeanor and customer-​appreciation behaviors.