Firestone Complete Auto Care

I’ve been using Firestone Auto Care in various cities for probably 15 years. I live in Canton now, and I’ve been here several times for oil changes on our cars, as well as a tire. I drive a ton of miles, so I get oil changes often. I stopped getting them done here since the average time to get an oil change (even with an appointment) was between 1 ½ — 2 hours. Last time, I looked into the garage to see a ton of workers just loafing around, while my car sat there. It’s cheaper and quicker to go to an actual dealership.
My wife’s older car was having problems with the engine. I had the engine codes and knew exactly what was wrong with it, but I was unable to fix it myself. They told me I had to pay $ 90 for an engine diagnostic test, which pretty much meant plugging in the little box to see why the engine light was on. They told me they couldn’t make the repairs I requested unless they ran the test to see if there were other problems, and the test only showed exactly what I told them before – exactly what Auto Zone and Advanced Auto told me for free. I ended up getting the repairs done (a bill of $ 400), because the car needed fixed. I’ll consider going elsewhere next time.

This location is horrible. I had a flat tire. They told me that it would be hours before they could do anything about it. On a Sunday at 11am, you would think it would not take that long. I then asked if they could just put the spare on for me. I was told it would be a few hours for them to do that. So I ended up calling a tow truck to come and put the spare on so I could go somewhere else. The woman who works at this location is very rude. If you value your time… go somewhere else.

My mom had a flat tire went here because they are open until 7PM. First thing when we walked in the door they ask if we are leaving our car until tomorrow. Considering we don’t even live in the area we can’t leave our car. He says they can’t help us today. We ask if there’s anyone else in the area open and they think there only ones open until 7PM. So we went across the street to Sheldon road auto and they were more than happy to help.

This was the worst experience I have ever encountered. Customer service is seriously lacking at the Canton location. I went in for 2 tire replacement, oil change and tire repair. I was told it should take a total of an hour and a half. Ok, not a problem, went and got lunch, did a little shopping at a nearby store. I returned after an hour and 20 minutes to find that the only thing that was done to my truck was the removal of the rear tires. All the shop guys were standing around eating pizza. I asked how much longer and was told an extra hour. The guy told me it would take 45 minutes to do a single tire patch… wow, I don’t ever remember it taking that long when I worked for a tire shop. When they finally started to make the repairs to my tires the stated that they could not patch on because the new patch would be to close to a old repair that that I would have to buys new tire… Total B.S. If you ask me, it was a sales tactic and only a foolish person would fall for it. I told them to put the screw back in the tire and I will go elsewhere for the repair. At this point, I was beyond livid so I asked if they even did the oil change yet and he replied with «I don’t know what was done on your truck». The whole time I was there, the majority of the staff was being very condescending. At one point a shop member came out to the waiting area looking for a tire and dropped the F bomb in front of multiple customers. To top off the experience, a different customer came in to ask about a prior repair that was made to his vehicle by Firestone. The customer spoke with an employee by the name of Steve. Steve was very rude and condescending to this customer. In conclusion, I will never step foot in that store again.

I would love to say I had excellent service here, but that wouldn’t be the truth. I walked in to see if they can help me with the tire repair, after waiting a good five minutes for someone to come and help me because they were all Too busy socializing. Once the girl finally came out to help me, she said we can’t help you, we’re too busy. No suggestions as to when they could fit me in no other comments, we just can’t help. I decided to take my business elsewhere.

Just got off from work on a Sunday and my low pressure light came on of course discount was closed they totally ripped me off because they were the only ones open it cost me 30 dollars and they took forever will never go there again

I have always had great customer service at this Firestone location. I have come for new tires, snow tires, break work, oil changes and various other maintance for my car and they have always done an outstanding job. The staff are always extremely patient with me, and answer all of my questions. Their hours are great. They are open late in the evening during the week and have convenient hours on Saturdays and Sundays. I will continue to come for any work related to my car.

I called Firestone to get prices on two tires and they said it would be 117 out the door but they were too busy that day so I went and two days later and they said my tires would be 135 and when I told them I called and they said it would be 117 they acted like I was lying to them but finally gave them to me for 117 what was nice I tried to pay in cash and they didn’t know what to do like no one ever paid in cash before and then made another remark that I was lying when I went to go pay I normally don’t write reviews I had an hour and a half why they changed two tires so I had nothing else to do

Had a slow leak in my tire that meant I needed to pay a visit to a tire place on a Sunday, which may have contributed to my disappointment, as Firestone was the only local repair shop open.
After waiting in line for 20 minutes, I finally spoke with someone who I’ll describe as gruff. As I’d mentioned, I only needed a tire repair and not a replacement, which at Belle Tire and Discount Tire is normally done free of charge (as I’d mentioned, it just so happens that neither was open). The guy informs me that 1. I’ll have to continue to wait awhile as they were «slammed», and 2. This will NOT be cheap to do.
I turned on my heel and booked an appointment at Discount Tire for 8:00a this morning and after only 15 minutes, had my tire repaired free of charge.
Long story short, buyer beware!

The staff is very helpful. They work quickly and handle all the minor repairs well. I didn’t use them for major work.

I had a horrible experience with this location and would not recommend or ever go back. I went on a Sunday for a tire repair and the charge was outrageous. When I questioned why it would cost almost as much as a new tire to repair they told me it was because my MKX had a tire pressure sensor in the valve that had to be replaced because they couldn’t be reused. They made the mistake of putting this on the receipt. Later I talked to someone knowledgable about my vehicle and they informed me that my vehicle didn’t have the the valve sensor but a belt around the rim that wouldn’t have to be replaced. They also didn’t give me back the puzzle lock for my tire. When I went back and talked to the manager he removed the charge for the valve sensor and told me to get a new puzzle lock which I had to order and he would reimburse me. He did do that. He also gave me a coupon for a free oil change. When I was due for my next oil change I stopped in and gave them the car and went next door and had lunch. When I came back it was the hi-​pressure you need wipers, this that and everything else. They were irritated that I was just taking the oil change and not any of the high priced add ons. Well, when I got back to my office I noticed that I was missing a center cap. I’ve never lost one before and I’m convinced they took it. Of course there is no way to prove that and they said I could have hit a pot hole or curb. That is not the case as I would have known if that had happened. I wrote a letter to them and never heard back. I would stay away as these are pushy unethical business people.

I have had nothing but good service here. They take care of my car every time I need tires, brakes, etc. they always have coupons out too help you save!

This store may be O.K. for tires but I would avoid the place for brakes or any other mechanical work that can be jacked way out of sight, especially if you’re female. Like many shops, the individual mechanic has too much sway over diagnosis, work sheets, and pricing. This needs to change. Non-​mechanic managers should oversee all mechanical work.
We did business over a period of five years (for two cars) with this Firestone. It was all tire related. One day, my wife had them inspect her brakes. They were working. I figured it was time for routine servicing (in the $ 100 per set of wheels tops ball park).
The «mechanic» told her a list of stuff coming to $ 400 for just the front brakes. She said O.K. since she trusted this Firestone. Fortunately, the man decided to really rip her off. He called and in a «your kin just died» tone «informed» her that the right brake is worse than he thought so it will be $ 500! She said ‘for both brakes’? He replied: No, for the «right side»
She said she would call him back & called me. I called him & ordered him to put the car back together exactly as it was and reminded him the brakes were working fine and I expect them to work when I & my wife pick up the car, (I’m a big guy & sound like it over the phone)
We took the car to a friend. He serviced all four brakes for $ 90. The drums and calipers were fine. Fortunately, I was trained many years ago at a top auto mechanics school & know enough about it to know a rip-​off when its coming. I quit the business after a year because I could not find a garage where I did not quickly discover they were thieves. They wanted me to do things like spray carb cleaner over carbs and tell women we had to replace it when I went out on startup problem calls (In those days, they were often just flooded and letting them sit an hour was all that was needed. In those cases, a simple tune up was needed so the lady didn’t overdo pumping the gas pedal).
I strongly recommend that all women take a general auto service course or get a automobile video program & study a owner’s service manual for you car (can buy an auto parts store) It will be harder to rip you off.
Do not assume as many do that going to the dealership protects you. The results are uneven. Some Dealerships like Sesi of Ypsilanti have given years of high quality, honest service. Others like Qeuter Chrysler –watch out! Do not relax with any shop. Always remain cautious. Things change, new owner, new mechanics, a mechanic’s child begins college or he gets married and buys too much house.
The difference between a dealership mechanic and a garage rip-​off is the dealership mechanic actually replaces the parts he claims were bad. He does have some supervision from the service manager.
Michigan politicos have people thinking they did something by requiring licenses. Not so.
What would clean up this business is require garages to pay mechanics by the hour or salary. Using percentage of the job, based on Blue Book inflated time estimates invites dishonesty.
Meanwhile, beware of any tire shop that claims your regularly serviced brakes (once a year to 1 ½ years) require $ 400 just for the front, when your brakes did work when you pulled in. I know most guys do not know that much about car mechanics but it helps if you can take a big guy with you and ask him to present your car for servicing.
Most mechanics (actually, most are just parts changers) are average to small sized as a big guy cannot get around today’s small cars very well.
They know most guys do not know much mechanics but do they want to risk an angry big guy who turns out to know something? Its a psychological thing
Final note: S.E. Michigan has been a real hornet’s nest for home and auto services. Skilled people look at the fat pay and cadillac benefits of UAW (Auto workers) workers (many can barely read. Some cannot
read at all! They look at how many honest hard working, skilled tradesmen earn a fraction of UAW pay. Then, it’s «consumer beware»!