Shaw’s

This is where produce goes to die. You walk around and look at these sad veggies and fruits wondering if they have a day or an hour left. I think the produce is self selecting and throwing itself off the shelves because it’s all over the floor. In fact when I was training for the Boston marathon I almost busted my knee slipping on lettuce that was just left in the floor.
This place is amazing– amazing it’s still open. When you got to checkout it’s a mob scene. The staff is rarely helpful. They will close lanes on you while you wait patiently in line and not even say a word to you.
God forbid you need to locate a product because no one you ask cares. From time to time I’ve asked no less than 3 people where common items are to be told «I don’t know» or be given the wrong aisle.
I’m done writing this and going to wegmans!

My experience with the store today: 2 stars.
My experience speaking with store manager Maura today, following the visit: 5 stars.
Overall: 3.5 stars. 3.5 rounded to the nearest full number is 4. So 4 stars it is!
But, only because of the amazing Manager at this Shaw’s, Maura.
I do basically ALL of my shopping at Stop&Shop in Walpole (which by the way, is the most amazing supermarket I’ve ever shopped).
I go their weekly. And when I need a change (like today), I ended up at the Canton Shaw’s.
Same as last weekend, when I skipped S&S and went to the grand opening of Wegmans, which I understand, will not compare, but I will definitely be going there more often.
Anyway, for this store. I had no problems with the actual store. (for checkout and for some of the employees, that is a different story). The exterior is appealing. It looks SO much better than any of the nearby Shaw’s (like Sharon & Norwood, which are both terrible). For the inside, it’s a bit dirtier than I would have preferred, specifically, I noticed many items on the ground in the produce department. In the deli, there was a LONG wait, which was annoying, but they were going on the number system which moved everything along quickly & fairly, which many other grocers do not use anymore, which I like here. For the rest of the store (the grocery area), it was clean, put together, and priced well. Only problem was that they were out of Cinnamon Raisin Bagels. So that was annoying.
For the checkout. The main issue. The last time I visited Shaw’s, was on October 9,2015, in the Ashland, MA store… I was SO impressed that store actually had self checkout, and that there weren’t any lines. Here, there wasn’t any self checkout (WHY!!!), and the checkout lines were endless, LITERALLY. At least 6 people in line, and only 6 checkouts open. As well as a few express lanes (where there SHOULD have been self checkout). Overall, it took almost about 25 minutes to get through checkout completely, which I ONLY expect to happen at Walmart. Not very happy. Plus, I literally spent 5 minutes at my last visit to the other Shaw’s on October 9.
So after getting home, I made a phone call to ask the store manager a few questions, as there IS a sign in the corner of this store (dairy), reading something to the effect of «Never more than 3 people in one line at one time» (I posted a picture). She was so friendly, kind, and helpful regarding my experience, and assured my that she would not only look into what happend, but see if there was a pattern on Sundays at 2:30. Additionally, she even offered to send me a coupon for my next visit, incredible customer service. Maura is a great store manager, 5 stars for her. Plus, I called the Norwood Shaw’s to complain about a few expired items, and manager Tony didn’t even care, just the difference between how the Norwood & Canton Shaw’s care about there customers.
Will be returning at some point, when I get tired of my Stop&Shop again.
4 stars.

I don’t know what happened to this store. In August it was great. Slightly pricy but good selection. Since then the selection has gone way downhill and the staff is slightly above useless most of the time. The cashiers are all high school kids that are more interested in shooting the shit than actually ringing you up and getting you on your way. Produce selection is beyond disappointing. It’s not uncommon to go in and see entire shelf facings empty of product.

I call this the dirty Shaw’s. This place is dark, and run down and just not that clean. They have all the usual groceries you find at Shaw’s and I have never had a problem with any food I’ve purchased here, but it is just not just aesthetically pleasing to shop here. The Shaw’s in Dedham is much newer, nicer and cleaner. I only come here if I desperately need something in a hurry. Also, the parking lot can get a little cray, especially on weekends and holidays. The one redeeming feature here is that there is a Santander Bank located inside the Shaw’s that has extended evening and weekend hours.

My husband and I shop at this Shaw’s regularly. We know that a chain grocery can’t be a specialty store. If you want something special, go someplace special. But if you are doing regular grocery shopping, this is a fine store with good produce, a wide selection and pleasant people to help you. If the self-​service isn’t to your liking, let the very nice people who work hard for a living check you out. We have lived many places and this store is among the best chain groceries we have encountered.

When I lived in Boston, I used to walk to the 24 hour Shaws in Fenway almost every night for groceries. It was dingy, had a limited selection, the produce was overpriced and Haymarket quality, and the meat section tended to smell bad.
I avoided this Shaws for a long time from the residual grossness.
This is not that Shaws. Holy crap. It’s like someone opened a Roche Brothers and accidentally put the wrong sign on it. The produce section is huge, fresh, and reasonable. Much better than the Stop and Shops I’ve been to in the area, and probably on par or better than Big Y (still no tomatillos that I’ve found, though, sigh).
I’ve never had a problem with the meats I’ve gotten here, and they don’t go bad prematurely like can happen at lesser markets. The prices are average to lower than average, in my experience.
Their Asian section is probably the best I’ve found in the area, with affordable Mirin and Sriracha Peas and a lot of great options. In general, the store is pretty huge, and I’ve often found things that I haven’t at other stores at impulse buy prices. Great selection of hummus, and the prepared stuff always smells great.
If the conversation I overheard between a mother and her son about how «White bread’s just not the kind of bread that we eat» is any indication, the locals have caught on that this is an mid-​upper level super market option.
I was surprised to see the bad reviews, mostly centered around self-​checkout. I’m not afraid to interact with humans, so that’s never been a problem for me. Sometimes there aren’t enough checkout people, but that happens everywhere I’ve been to. Other than that, and perhaps the annoyance of the parking lot, it’s a fine grocery store.

I’m still not sure about this place. It’s literally two blocks from my apartment AND right on my commute… but the self scan machines don’t accept coupons, and four or five times now, they haven’t rung up sale prices. It benefits them because I am at the self-​scan to save time and I don’t get a manager to come fix the prices for me.
The produce section makes me sad. I guess I can’t expect to find a huge variety of fresh greens and fruits in a little store in Canton…
On the other hand, I was able to spend about $ 180 and get three and a half weeks worth of food (minus fresh produce and milk which I have to buy every four days or so)… so it’s kind of worth it to me to put up with the negatives.
Still, Shaws… don’t think I don’t have options. You’re far from my one and only.

Today I was sold spoiled lobsters at this Shaws. Not just one, but all 3 were bad. They were alive, but smelled bad after being cooked. One had red eggs inside (which is notmal) that turned black in spots — not normal. I called to the store to report bad seafood and was asked to bring the stinkers back in order to get my money back!!! Cleaning up my car from the smell would cost me more. Customer service didn’t even care to ensure me that they will look into this or stop selling them.

I normally don’t have issues with Shaw’s, (or particularly great experiences either), but today something happened that swayed my vote to the negative.
I was using the self-​service checkout, and a jar of organic chicken base that was supposed to be 50% off didn’t ring up at the discount. I used the «cancel items» option and immediately a woman was by my side (presumable to make sure I was actually going to remove the item), and keyed in a code. Even though the aisle was right there, she told me that she was not able to go check the price, and I would have to wait for someone else (while she stayed with me) to go do it. In a rush, told her I just wouldn’t buy the product started the payment transaction. She informed me that she was going to stay there «just in case» it asked for authorization again. She babysat me while I entered my PIN number for my debit card, and watched me walk out the door, making it obvious and clear to everyone around me that she suspected that I might steal the item.
Wow, Shaw’s. Looks like I’ll be going to Stop & Shop from now on!