Southeast Railing & Iron Works Company

At first everyone was prompt with estimates and call backs. I was told it would take 6 weeks to fabricate and complete my railing. After the contract was signed and the deposit was cashed I did not here from anyone. When it got to be around the 6 week mark I called and emailed. I left multiple messages with no return call. I finally got in touch with someone who said they would be out the following week and I would receive a call the night before, that didn’t happen. When it got to the two month mark I emailed and called again at this point temps had dropped below 40 degrees and I had stressed that I wanted the work done before it got icy. The next day Rob the installer showed up at my house (no call the night before as I had been told). Rob was great. He was very apologetic about the customer service. He installed my railing but it had started to rain so he promised to come back to touch up the paint. It ended up snowing so he couldn’t come back right away. Then I got the remainder bill. Paint still not done so instead of trying to call the office I sent Rob a message and he came right out to finish after telling me he was told the «other crew» was suppose to come paint.
So long story short I would probably not recommend this place to anyone.

Starting with Bob the Owner who never answers calls, but will take your money. He promised me 5 week turn around. It’s been 9 weeks. I called to check on install and no one returns my call. A frost is going to begin this weekend. The stone has to be heated to 55 degrees before installation and I guarantee they won’t do that. I’ll make sure. I see myself going to district court today to file a lawsuit for my money. The mail box is full for voicemail. Not a good indication. I would never recommend this company to anyone. There are other horrible reviews for this business. I didn’t see it initially. Shame on me.

South East Railing and Iron Works is a very difficult company to work with. We purchased two custom railings on September 20^th and it is now December 9^th and we have yet to receive them. Our deposit check was cashed and then we did’t hear from them on the status of the railings. We called and called and no one answers the phone in the office and «Bob» the owner enjoys ignoring texts and phone messages. Finally, we got ahold of them (a month later) and we were told we could pick up our railings on Monday or Tuesday of November 25^th, 26^th. Low and behold my husband took a half-​day on Tuesday and drove to Canton to pick up the railings. GUESS WHAT? THEY WEREN’T READY. Now they expect him to take another half-​day to go get them. Telling someone something is ready means it’s ready not that it is covered with wet paint and can’t be put in a car. We have a newborn and my husband cannot be wasting half-​days because some people don’t have their shit together. Anyway, here it is December 9^th and we can’t get ahold of anyone to find an alternate time to pick up the railings. There is also a chance the railings won’t go in until the Spring now because they need to go in when it’s warm, which of course now it’s not. So if you need railings and want them in a timely manner DON’T USE SOUTH EAST RAILING AND IRON WORKS! If you want to have your money stolen go for it!